New York, New York, United States · On-site
$120k–$160k/yr
About Pangram Labs Pangram Labs is a seed-stage AI research lab building state of the art detection products for text and image. We believe that transparency around authenticity and authorship is important, and that this…
Skills: Customer success, Account management, Onboarding, Retention, Relationship management
New York, New York, United States · Hybrid
$180k–$250k/yr
About Qualitate Qualitate is building the AI-native continuous intelligence platform for enterprises, investment firms, and asset managers. We automate the entire primary research workflow, from study design and expert r…
Skills: Product management, Marketplace strategy, Mobile product leadership, AI-first product thinking, Technical systems building
New York, New York, United States · Hybrid
$45k–$160k/yr
Agency: Omnicom Precision Marketing Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: MRM is part of the Omnicom Precision Marketing activation practice. This practice integ…
Skills: Account Management, Project Execution, Client Relations, Budget Management, Creative Brief Development
New York, New York, United States · On-site
About Outtake Outtake exists to empower and facilitate trust for a digital-first world. Today, impersonation, fraud, AI-driven scams, and identity abuse spread faster than any security team can respond to. So we built so…
Skills: Enterprise B2B SaaS sales, Sales leadership, Team building, Go-to-market strategy, Pipeline management
New York, New York, United States · Hybrid
$45k–$160k/yr
Agency: Omnicom Precision Marketing Job Function: Account Management and Growth Job Subfunction: Account Management Job Description: MRM is part of the Omnicom Precision Marketing activation practice. This practice integ…
Skills: Account Management, Digital Marketing, Social Media Marketing, CRM, Mobile Marketing
New York, New York, United States · On-site
$136k–$160k/yr
Job Title Project Manager Job Description Summary Provides professional project management experience to designated projects and assignments at a client site, campus, and facilities. Interacts with client representatives…
Skills: Client Focus, Communication Proficiency, Relationship Management, Leadership, Multi-Tasking
New York, New York, United States · On-site
$74k–$82k/yr
Position Summary: The Senior Manager, Event Logistics & Operations is responsible for planning, coordinating, and executing all logistical aspects of major institutional events and ceremonies. This role oversees vendor m…
Skills: Event logistics, Operations management, Vendor management, Project management, Contract administration
New York, New York, United States · On-site
$75/hr–$80/hr
Job DetailsJob Location: New York Office - Staten Island, NY 10306Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $75.00 - $80.00 HourlyJob Shift: DayJob Category: Engineering Position Title: Assistan…
Skills: Engineering, Construction management, Infrastructure projects, E-builder, Inspection
New York, New York, United States · Remote OK
Who are we? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deplo…
Skills: Sales Operations, CRM Optimization, Salesforce, Performance Analytics, Strategic Planning
New York, New York, United States · Hybrid
$70k–$205k/yr
Agency: Omnicom Precision Marketing Job Function: Creative Job Subfunction: Creative Direction Job Description: MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform ex…
Skills: Creative Direction, Art Direction, Graphic Design, Client Relationship Management, Team Leadership
Hoboken, New Jersey, United States · Remote OK
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences,…
Skills: Relationship Management, Sales, Account Management, Customer Experience, Data Analysis
Chicago, Illinois, United States · On-site
$200k–$230k/yr
Job Description The Compliance team is a critical and strategic function at Antares Capital, playing a central role in enabling the firm’s growth while upholding the highest regulatory and ethical standards. We are seeki…
Skills: Regulatory Compliance, Asset Management, Private Credit, Risk Assessment, Investment Advisers Act of 1940
New York, New York, United States · On-site
$90k–$155k/yr
Position Summary We are seeking a detail-oriented and technically strong Regulatory Reporting director to support the preparation, review, and submission of U.S. bank regulatory reports and related filings. The role will…
Skills: Regulatory Reporting, FFIEC Call Reports, FR Y-14A, FR 2644, FR 2900
New York, New York, United States · On-site
$70k–$80k/yr
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Ric…
Skills: Financial Management, Accounting, Budgeting, Financial Reporting, Grant Compliance
New York, New York, United States · On-site
Purpose. Performance. People. Joining CPP Investments means joining one of the world’s most admired and respected institutional investors to drive a single mandate: to deliver strong, sustainable returns for generations …
Skills: Financial Modelling, Valuation Analysis, Investment Research, Due Diligence, Portfolio Management
New York, New York, United States · Hybrid
$137k–$171k/yr
Where Conviviality is at work. Pernod Ricard is a global premium international champagnes and spirits company. We’re the team behind leading brands such as ABSOLUT® Vodka, Jameson® Irish Whiskey, Malibu®, Kahlúa® Liqueur…
Skills: Innovation Insights Strategy, Design Thinking, Primary Qualitative Research, Primary Quantitative Research, Consumer Insights
New York, New York, United States · Hybrid
$171k–$214k/yr
Together we fight for everyone’s opportunity for a better financial future. We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion eve…
Skills: Applied AI, Engineering leadership, Generative AI, Agentic AI, RAG
New York, New York, United States · Hybrid
$92k–$115k/yr
OVERVIEW OF THE COMPANY Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Te…
Skills: Social media strategy, Content monetization, Data analysis, Meta Business Suite, Meta Ads Manager
New York, New York, United States · On-site
$250k–$500k/yr
Master Reference Data Operations is a global Operations Unit with staff in over 22 countries, providing reference data services across Markets, Services, Banking and Wealth. This organization delivers a wide array of ser…
Skills: Strategic planning, Program management, Data governance, Operational transformation, Change management
New York, New York, United States · Hybrid
$116k–$142k/yr
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and services that support the entire travel journey. Our platforms - including Booking.com, Priceline, Agoda, KAYAK and OpenTable - utilize advanced AI…
Skills: Facilities management, Workplace operations, Corporate real estate, Hospitality, People management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Customer Success Manager will own account management and onboarding playbooks to ensure high customer retention and satisfaction. They will also act as a liaison between customers and internal teams to drive product adoption and identify expansion opportunities.
Candidates must hold at least a Bachelor's degree and possess 2+ years of experience in customer-facing roles. Strong interpersonal skills, organizational abilities, and the capacity to work in-person in NYC are required.
Pangram Labs is a seed-stage AI research lab building state of the art detection products for text and image. We believe that transparency around authenticity and authorship is important, and that this is a pressing and growing issue in the era of AI proliferation. We're building a growing team focused on solving critical detection challenges for enterprise customers across sectors.
As our first dedicated Customer Success Manager, you'll own account management and customer success playbooks across our product lines. You'll work with the executive team and AEs to establish effective onboarding playbooks for all customer types, while ensuring all existing B2B accounts are well-serviced. You'll be crucial in helping us build strong, lasting customer relationships and drive retention and expansion.
Establish and execute customer success and account management playbooks
Ensure high customer retention and satisfaction by delivering exceptional onboarding, support, and proactive account management
Develop and execute strategies that drive product adoption and maximize customer value
Monitor customer health metrics, track KPIs, and identify at-risk accounts for retention efforts
Identify upselling and cross-selling opportunities to expand customer use of products
Gather customer feedback and communicate product improvement suggestions to the development team
Advocate for the customer within the organization to ensure their needs are prioritized
Execute and optimize customer support processes for our individual customers
Onboard customers and guide them through setup, implementation, training, and initial usage
Conduct regular check-ins and business reviews with customers to assess progress, gather feedback, and discuss goals
Handle vendor questionnaires and compliance requirements
Promote swift adoption timelines and track feature usage to ensure customers achieve their goals
Deliver customized reports and insights demonstrating the impact of our solutions
Lead customer training sessions and demonstrations to enhance product knowledge
Manage customer support tickets and resolve problems quickly and effectively
Identify and support at-risk accounts to improve overall retention and NRR
Work with AEs to identify expansion opportunities and support contract renewals
Develop customer success playbooks and resources
Serve as the liaison between customers and internal teams (product, sales, support)
Support ongoing admin and logistics work for each account
Completed at least a Bachelors Degree
2+ years of experience in customer success, account management, or customer-facing roles
Experience managing customer onboarding, retention, and expansion
Strong interpersonal and communication skills with ability to build and maintain long-term relationships
Excellent problem-solving abilities with a customer-focused, proactive mindset
Strong organizational and time management skills
NYC-based and available for in-person work
Self-managing, intrinsically motivated, and bias toward action
Experience working at fast-growing software startups
Technical aptitude for API and technical enterprise deal support
Familiarity with CRM tools (HubSpot) and customer success platforms
Experience with customer success best practices and frameworks
Ability to manage complex, enterprise-level accounts
Data analytics and reporting skills
You're intrinsically motivated and biased toward action - you take ownership and solve problems cleverly and independently. You're ambitious, organized, and can juggle multiple priorities seamlessly, as well as operate with an inbox zero mentality. As a communicator, you command presence on calls and video; you're likeable and make a great first impression. Most importantly, you maintain a genuine positive and resilient attitude when things get tough.
Salary: $120,000-$160,000 OTE
Equity: We offer meaningful equity compensation in the form of stock options
Benefits: Health, dental, and vision insurance, 401k with 4% employer match
PTO: 20 days of PTO plus company holidays and a “Choose your own holiday” policy
AI detection that actually works. Get peace of mind with 99.98% accuracy.
There are many AI detectors available, but Pangram is different. It actually works. We provide advanced features backed by peer-reviewed research that allow users to understand the origin of a piece of writing.
Offices: Brooklyn, NY, US
Based on 18945 listings with disclosed salaries, most management & leadership jobs in New York, NY pay between $71k–$200k per year. Individual offers vary with seniority, company size, and specialization.
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