New York, New York, United States · Hybrid
$88k–$132k/yr
About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ compa…
Skills: Team Leadership, Customer Experience Management, Performance Coaching, Data Analysis, AI Workflow Optimization
New York, New York, United States · Hybrid
$140k–$165k/yr
About Marble Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for …
Skills: Market Entry Strategy, Data Analysis, Operational Setup, Financial Modeling, Regulatory Research
New York, New York, United States · Hybrid
$80k–$90k/yr
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transm…
Skills: Merchandising, Supply Chain Management, Microsoft Excel, SAP, Analytical Skills
New York, New York, United States · On-site
$300k–$325k/yr
Mizuho’s Banking Division provides corporate and investment banking coverage, sponsor coverage, advisory and solutions and loan capital markets/syndicate to Mizuho’s client base of leading international corporations, fin…
Skills: Securitization, Asset-Backed Securities, Transaction Modeling, Credit Analysis, Collateral Analysis
New York, New York, United States · Remote OK
$110k–$155k/yr
Job Description Purpose of the role To collect, clean, analyse, and visualise data to identify potential risks, assess compliance with regulations, and provide valuable insights to auditors. Accountabilities Development …
Skills: Data Analytics, Generative AI, Data Visualization, Process Mining, PowerAutomate
New York, New York, United States · On-site
$70k–$75k/yr
MinUSD $70,000.00/Yr. MaxUSD $75,000.00/Yr. Position Overview SCOPE OF ROLE: Under the supervision of the Program Director, the Assistant Program Director will provide supervision of case management services to ensure qu…
Skills: Case management supervision, Program administration, Clinical practice coaching, Regulatory compliance, Service plan development
New York, New York, United States · On-site
$306k–$390k/yr
Who We Are Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, an…
Skills: Technical Sales, Solution Architecture, Workflow Design, Customer Discovery, Account Management
New York, New York, United States · On-site
$19/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Store Operations, Merchandising, Inventory Management
New York, New York, United States · Hybrid
$145k–$185k/yr
Position SummaryThe Director of Academic Initiatives plays a pivotal role within the Office of the Provost. Partners with the Vice Provosts and other senior leaders to implement high-profile, University-wide initiatives.…
Skills: Leadership, Organizational Skills, Project Management, Interpersonal Skills, Stakeholder Management
New York, New York, United States · Hybrid
$100k–$115k/yr
Savanta is looking for an experienced qualitative researcher to join our Brands Division in New York City as an Associate Director. This is a hands-on senior delivery role, leading high-quality custom research end-to-end…
Skills: Qualitative Research, Project Management, Client Relationship Management, IDIs, Focus Groups
Chicago, Illinois, United States · On-site
$101k–$169k/yr
In this role the Account Manager is responsible for maintaining deep customer relationships to drive growth and account revenue retention for some of our Asset Manager Clients! By collaborating with internal partners, th…
Skills: Account Management, Consultative Selling, Relationship Building, Client Influence, Sales Planning
New York, New York, United States · On-site
$140k–$250k/yr
The Institutional Securities Group (ISG) has established the ISG Data Group (IDG) to provide a single point of accountability for the full spectrum of data-related commercial initiatives. These initiatives span the defen…
Skills: Data Governance, Data Quality, Data Modeling, Risk Management, Control Frameworks
New York, New York, United States · On-site
$98k–$128k/yr
We firmly believe that our employees drive the success of the company! With success in mind as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially reward…
Skills: Financial Modeling, Valuation, M&A Process, Due Diligence, PowerPoint Storytelling
New York, New York, United States · Hybrid
$117k–$176k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: ASC 606, Technical Revenue Accounting, ASC 340-40, Revenue Recognition, Financial Reporting
New York, New York, United States · On-site
Application Deadline: 07/30/2026 Address: 151 W 42nd Street Job Family Group: Capital Mrkts Sales & Service BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment ba…
Skills: Capital markets, Operating model design, Client onboarding, KYC/AML, Financial crime prevention
New York, New York, United States · Hybrid
$170k–$180k/yr
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are a…
Skills: Tech-Touch CS Program Design, Agentic AI Workflows, Customer Engagement Strategy, Data Analysis, KPI Framework Design
New York, New York, United States · Hybrid
$284k–$315k/yr
About the Team The ChatGPT Consumer Marketing team helps people understand, adopt, and get lasting value from one of the world’s most widely used AI products. We work across product, brand, creative, growth, media, lifec…
Skills: Integrated Marketing Strategy, Go-to-market Strategy, Audience Insight, Full-funnel Marketing, Cross-functional Leadership
New York, New York, United States · On-site
$24/hr–$25/hr
Job DetailsJob Location: New York - 25051 - New York, NY 10018Position Type: Full TimeSalary Range: $24.00 - $25.00 HourlyJob Shift: AnyJob Category: FieldThe Security Supervisor is responsible for overseeing daily secur…
Skills: Leadership, Team Direction, Conflict Resolution, Attention To Detail, Emergency Response
New York, New York, United States · On-site
$17/hr–$17/hr
Job DetailsJob Location: Amsterdam - New York, NY 10024Salary Range: $17.85 - $17.85 HourlyJob Category: Retail Join the Team That Scoops Magic Now Hiring: Shift Coordinators – Salt and Straw At Salt & Straw, we be…
Skills: Customer Service, Team Leadership, Coaching, Cash Handling, Inventory Management
New York, New York, United States · Hybrid
$205k–$235k/yr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better wor…
Skills: Business Strategy Development, M&A Strategic Diligence, Market Analysis, Financial Services Expertise, Project Management
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Lead the frontline CX team with a focus on phone support, ensuring high standards for speed, accuracy, and empathy. Drive team performance through coaching, data-driven decision making, and the implementation of AI-powered workflows.
Requires at least 2 years of leadership experience and 3 years in a customer-facing technical support role. Candidates must be comfortable with AI tools, capable of working flexible hours, and able to lead teams through fast-paced change.
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
Ramp is hiring an Associate Manager to lead the frontline of our CX team — the agents who serve as the voice of Ramp for thousands of customers every day. This is a phone-first leadership role, with primary responsibility for our live phone support, while also ensuring consistent standards across secondary channels like chat and email. As a leader, you’ll set the tone for performance and culture: developing people, reinforcing standards, and ensuring our high bar for speed, accuracy, and empathy is consistently met.
We’re a fast-moving, high-growth team where change is constant. Associate Managers at Ramp thrive in this environment by balancing support with accountability — coaching agents to grow, holding the line on results, and creating stability even as processes, tools, and products evolve. We function in a highly collaborative environment: leaders and agents alike share ideas, iterate quickly, and give and receive feedback across levels and teams. Success in this role requires intentional execution and adaptability to thrive in a culture where the best idea wins, where projects are built together, and where iteration is expected as part of the process.
This is a role for leaders who combine operational discipline with creativity. You’ll use data analysis, projects, and AI-driven workflows to help your team work smarter, while staying close enough to the ground to spot opportunities for improvement. Leadership here means more than managing schedules — it’s about shaping how your team performs, adapts, and thrives.
If you love developing people, driving accountability, and bringing clarity and focus to dynamic environments, this role is for you.
Develop and coach your team. Run 1:1s, deliver feedback that drives real improvement, and hold agents accountable while helping them grow. Know your people well enough to make coaching specific and actionable.
Drive performance and consistency. Keep the team focused on the metrics that matter — CSAT, QA, SLA, productivity — by reinforcing playbooks and addressing gaps quickly before they compound.
Own quality assurance. Grade cases, run QA sessions, and identify the knowledge or behavior gaps that are actually moving the needle on performance.
Work with AI tools daily. Ramp is actively building AI into CX operations. You'll adopt and champion new AI-powered workflows, give feedback on what's working, help your team get up to speed, and be instrumental in shaping how these tools evolve. Comfort with new technology isn't optional — we are all builders at Ramp.
Use data to drive decisions. Review performance trends and customer feedback to translate insights into coaching actions and process changes — not just reports.
Lead your team through change. Ensure adoption of new tools, workflows, and processes with clarity and steady leadership. Your team looks to you to make change feel manageable.
Collaborate cross-functionally. Partner with CX Ops, Product, and Engineering to surface issues, pilot improvements, and strengthen both the agent and customer experience.
Stay connected to the work. Handle escalations and occasionally take calls and tickets to stay close to frontline realities.
Minimum 2 years of experience in a leadership role
Minimum 3 years of experience in a customer-facing technical support role
Ability to work evenings, weekends, and some holidays
Proven ability to deliver coaching that drives individual and team growth
Strong written and verbal communication — you can explain a complex issue clearly at any level
Comfort leading teams through fast-paced change and adopting new tools, including AI
Experience using AI tools to improve support workflows — research, drafting, process automation
Ability to juggle competing priorities without dropping things
You've built something — an AI-powered workflow, a custom tool, an automation that your team actually uses. Not "I used AI to analyze data" but "I identified a gap, figured out how to close it, and shipped it."
You've partnered with a product or engineering team to bring a CX tool to life, and you can speak to the tradeoffs you made along the way
Background in FinTech or financial services
Experience in a high-growth or startup environment where the product changed faster than the playbook
You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code.
For candidates located in NYC or SF, the pay range for this role is $108,000 - $132,000. For candidates located in all other locations, the pay range for this role is $100,000 - $125,000.
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation support to NYC or SF (as needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
The all-in-one financial operations platform designed to save businesses time and money. Trusted by 70,000+ teams.
Ramp is an all-in-one financial operations platform designed to save businesses time and money. Combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and more, Ramp empowers finance teams to do their best work. More than 70,000 companies, from family-owned farms to space startups, have saved $10B and 27.5M hours with Ramp since its founding in 2019. Investors include Founders Fund, Thrive Capital, Khosla Ventures, Sequoia, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies. Visit our website for a full list of US state licenses & disclosures: https://ramp.com/legal/state-disclosures
Offices: New York, New York 10003, US · 215 NW 24th St, Miami, Florida 33127, US
Based on 16127 listings with disclosed salaries, most management & leadership jobs in New York, NY pay between $70k–$200k per year. Individual offers vary with seniority, company size, and specialization.
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