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Lead the technical documentation operating model for Oracle Cloud Infrastructure data center operations to ensure procedures are accurate and aligned with risk requirements. Manage a team of documentation specialists to create controlled, repeatable, and auditable content for hyperscale data center execution.
Requires a minimum of 11 years of experience in data center related fields, or a degree (Bachelor's/Master's) with 5-7 years of relevant experience. Proficiency in technical writing, contract management, and people leadership is essential.
Role Overview
As Senior Manager, Technical Documentation, you will lead the documentation operating model for Oracle Cloud Infrastructure data center operations, ensuring critical procedures, standards, playbooks, knowledge articles, and turnover documentation are accurate, controlled, field-usable, and aligned to operational risk requirements. This role is responsible for building and managing the systems, governance, and team capability required to keep operational documentation current across a rapidly scaling data center portfolio.
You will serve as a senior people leader within Central Data Center Operations, partnering with Facilities Operations, Site Readiness, Site Deployment, Commissioning, Engineering, Reliability, Safety, Security, Compliance, Training, and vendor teams to create documentation that supports safe execution, consistent operations, incident readiness, maintenance quality, and clean operational handoff.
This is not a general writing role. It is an operational documentation leadership role responsible for translating complex technical processes into controlled, repeatable, and auditable content that enables data center teams to execute safely and consistently at hyperscale.
Key Responsibilities
Own the technical documentation strategy and governance model for Central Data Center Operations, including documentation standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, or matrixed contributors supporting data center operations content across the portfolio.
Establish and maintain enterprise documentation standards for SOPs, MOPs, EOPs, runbooks, maintenance work instructions, site readiness guides, turnover packages, knowledge articles, escalation guides, and operational playbooks.
Partner with subject matter experts across facilities operations, engineering, commissioning, deployment, reliability, safety, security, compliance, and training to convert technical requirements into clear, actionable, field-ready procedures.
Create operating mechanisms that keep documentation aligned with infrastructure changes, commissioning outcomes, CMMS activation, incident learnings, maintenance strategy, vendor scope changes, safety requirements, and operational risk controls.
Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback loops, audit trails, and periodic refresh cycles.
Ensure critical procedures are written for safe execution in active data center environments, including clear prerequisites, roles and responsibilities, step sequencing, risk controls, rollback criteria, communications, and escalation paths.
Develop taxonomy, templates, metadata standards, document repositories, dashboards, and reporting mechanisms that improve searchability, adoption, compliance visibility, and content health across sites and regions.
Partner with Training and Operations leaders to ensure documentation supports onboarding, qualification, recurrence training, abnormal-event readiness, and consistent execution across site teams.
Measure and report documentation health, including content currency, review compliance, open gaps, field adoption, critical procedure readiness, audit findings, and systemic documentation risks.
Manage documentation-related vendor support, tooling, content migration, localization, or digitization efforts where applicable, ensuring quality, security, and operational usability standards are met.
Champion a culture of clarity, procedural discipline, safety, continuous improvement, and accountability, ensuring documentation reduces human error and strengthens operational resilience.
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Oracle is a global leader in AI, delivering the cloud infrastructure, data, and applications that organizations across the world trust to successfully achieve business outcomes at scale. Oracle Cloud Infrastructure (OCI) provides fast, flexible, scalable AI infrastructure. With superior compute performance and network design, a comprehensive choice of AI services for developing and orchestrating agentic AI workflows at scale, and unrivaled data control, security, privacy, and governance, OCI is designed for AI workloads. It also gives customers the flexibility to run their workloads wherever they need by supporting public cloud, multicloud, hybrid cloud, sovereign, and on-premises deployments. The Oracle AI Database is the only database with AI natively built in everywhere. By bringing AI to where data lives, the Oracle AI Database delivers enterprise-grade AI securely, cost-effectively, and at scale. In-database machine learning and vector search enable AI models to run where data resides. Support for multi-modal data (structured, unstructured, graph, vector) enables richer AI use cases. The Oracle AI Data Platform enables organizations to build, deploy, and govern AI agents and applications on top of private, secure, and distributed enterprise data. This enables organizations to operationalize AI without compromising data security or control. Oracle Applications embed AI directly into business workflows and industry processes to ensure AI is delivered in context, where work happens. They include the only applications suite that brings AI to every aspect of a business, with AI-powered ERP, HCM, and CX applications, and the Oracle Health Suite which provides applications for managing the entire healthcare ecosystem. Oracle also provides industry-specific cloud application suites for more than two dozen industries and NetSuite, the world’s first cloud computing company. This LinkedIn page serves as Oracle’s official global company page.
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