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Total Rewards & People Operations - Assistant Manager
Makati, Metro Manila, Philippines · On-site
Senior
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Full-time
Posted 17d ago
~40 hrs/week
Responsibilities
The role focuses on standardizing service processes, developing and governing Statements of Work (SOWs), and managing service pricing. It involves processing service requests, maintaining a central SOW repository, and collaborating with Legal and Sales teams.
Requirements
Candidates need 3 to 5 years of experience in business operations, customer support, or business administration. Proficiency in operational software and strong analytical skills are required to manage the end-to-end services lifecycle.
Full job description
The Global Services Operations (GSO) team ensures that service-related processes are standardized, accurate, and aligned with both internal and customer requirements.
The GSO team is responsible for the following key functions:
Development and Review of Statements of Work (SOWs)
Develops, reviews, and approves Statements of Work (SOWs), ensuring they are comprehensive and well-defined.
Services Pricing and Governance
Develops service pricing and governs SOWs to ensure alignment with customer requirements and contractual obligations.
Processing Requests
Processes service win requests and Change Orders (COs), including project creation in the system for assignment to the Services organization.
Cross-Functional Collaboration
Partners with Legal, Sales, and other departments to review and negotiate SOWs, ensuring accuracy and completeness.
Margin Thresholds and Approvals
Serves as the subject matter expert on margin thresholds and manages the low-margin approval process within Salesforce.
Central Repository Maintenance
Maintains a central repository of approved customer-specific SOWs to ensure accessibility and visibility for stakeholders.
The Global Services Ops Specialist facilitates multiple aspects of service operations to ensure a smooth and efficient workflow. This role performs detailed data analysis, process monitoring, and issue resolution to support the end-to-end services lifecycle, from pre-sales through delivery.
Key Responsibilities:
Perform data entry and maintain records in operational systems.
Monitor service request queues and escalate issues as needed.
Communicate with internal teams to gather information or clarify requests.
Execute, manage, and prioritize service operational tasks while ensuring timely responses.
Generate and review routine reports on service operational performance.
Identify and participate in process improvement initiatives as requested by leadership.
Requirements
Skills:
Intermediate knowledge of service management.
Strong analytical and problem-solving skills.
Ability to prioritize and manage multiple tasks effectively.
Proficiency with operational software.
High emotional intelligence (EQ), a willingness to learn, and the ability to work independently as well as collaboratively within cross-functional teams in a dynamic, fast-paced environment.
Work Experience:
Minimum of 3 years of progressive experience in a related field.
3–5 years of experience in a related field, such as: Business Operations, Customer Support and Business Administration.
Related keywords
Global Services OperationsStatement of WorkSOWService PricingChange OrdersSalesforceMargin ThresholdsBusiness OperationsCustomer SupportBusiness AdministrationData EntryProcess ImprovementTechnology IndustryService LifecyclePre-sales
Scale Globally. Lead Responsibly.
At Booth, we believe the best way to grow is the right way. As a certified B Corp, we help companies scale with the world’s best people — and keep them — without sacrificing ethics, culture, or quality. With teams in the Philippines, Colombia, and another 100+ countries, we deliver global reach, low attrition, and people-first outsourcing that aligns with your values. It’s how we deliver Growth Without Compromise.
https://linktr.ee/insidebooth
Offices: 107 Aguirre Street, 7th and 14th Floor, Legazpi Village, Makati, National Capital Region 1223, PH · 8741 Paseo de Roxas Street, 20th Floor, BDO Plaza Paseo, Makati, National Capital Region, PH · 7th floor 16 #97-46, Bogotá, CO · 531A Upper Cross Street, #04-98 Hong Lim Complex, Singapore, 051531, SG · 5th avenue cor. 30th avenue, 16th Floor, World Plaza Building, Bonifacio Global City, Taguig, PH
Business SupportCustomer SupportLead GenerationStaff LeasingBack Office SupportOutsourcingData Entry ManagementStaffingRemote WorkWork From Home
How many Management & Leadership jobs are open in Makati, Philippines right now?
There are currently 622 open management & leadership positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Publicis Groupe Holdings B.V., East West Banking Corporation, The Citco Group Limited, Metrobank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Makati, Philippines?
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