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Full-time
bachelor degree, professional certificate
Posted 20d ago
~40 hrs/week
Responsibilities
Drives platform performance through data analytics, customer journey optimization, and vendor management to ensure seamless customer experiences. Manages operational KPIs, budgeting, and documentation to align with business and regulatory objectives.
Requirements
Requires a Bachelor's degree in Business, Finance, or IT with at least 3 years of experience in fintech, telco, FMCG, or banking. Candidates should possess certifications in UX or project management and be proficient in agile delivery principles.
Full job description
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Channel Manager, Platform Management
Job Summary
Drives the platform performance through data analytics, customer journey optimization, financial planning and vendor management. Ensures data-driven decision making, seamless customer experiences, efficient resource optimization and alignment with business and regulatory objectives.
Specific Duties & Responsibilities
Digital analytics, Dashboard management & engagement
Create, manages, and enhances analytics dashboards tracking digital usage, engagement, customer journeys, and operational KPIs. (e.g., user activity, incidents, & SLAs).
Conducts deep dive analysis on transaction patterns, customer pain points, and behaviors to drive improvements.
Customer Journey & Experience Optimization
Maps and documents assigned customer journeys across digital touchpoints in collaboration with channel managers.
Provides data driven insights on user experience issues, delays, or bottlenecks affecting the end to end journey.
Consolidates and analyzes customer complaints, feedback, and incident logs to support journey improvements.
Tracks journey KPIs such as conversion rates, completion times, error occurrences, and customer effort indicators.
Documentation, Budget & Process Governance
Owns the budgeting and forecasting cycle for platform operations, enhancements, vendor costs, and analytics tools
Maintains updated documentation of platform processes, system parameter changes, testing scripts, and release notes.
Ensures accuracy and completeness of operational documentation required for audits, risk assessments, and internal reviews.
Vendor Management & Governance
Monitors vendor performance with SLAs, contracts, and service delivery standards.
Consolidates necessary documents for vendor risk assessments, audits, and regulatory submissions.
Tracks and documents vendor‑related issues, escalations, resolution timelines, and performance scorecards.
Qualifications:
At least a Bachelor’s degree in Business, Finance, or Information Technology course
Be part of a leading financial institution
Metrobank is the country’s premiere universal bank with the largest consolidated network of over 870 branches and over 1,900 automated teller machines nationwide, and 33 foreign branches, subsidiaries and representative offices. A recognized leader in the country’s banking industry, Metrobank has become the trusted banking partner, staying true to its promise of keeping you in good hands.
Experience a fruitful and rewarding career
The driving force of Metrobank’s success is its people who are committed to product quality and service excellence; practice strong work ethics and good governance. We uphold a culture anchored on our core values of customer delight, teamwork, passion for results and integrity. In Metrobank, hardwork is well-rewarded with a long term career and a competitive rewards system.
Learn from trusted professionals
Metrobank is an excellent training ground for individuals who aim to learn and gain exposure to the different facets of banking and finance. The learning opportunities are immense as you work with top-notch experts of the banking industry - a driven team of individuals who put value on excellence and passion for service.
Metrobank is regulated by the Bangko Sentral ng Pilipinas (https://www.bsp.gov.ph/)
Offices: Metrobank Plaza, Sen. Gil J. Puyat Avenue, Makati, Metro Manila 1200, PH
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How many Management & Leadership jobs are open in Makati, Philippines right now?
There are currently 622 open management & leadership positions in Makati, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Makati, Philippines?
Companies currently hiring include BDO Unibank, Publicis Groupe Holdings B.V., East West Banking Corporation, The Citco Group Limited, Metrobank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Makati, Philippines?
Yes — 242 of the 622 open management & leadership positions offer remote or hybrid work (27 remote, 215 hybrid).
How do I apply for Management & Leadership jobs in Makati, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.