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Provides strategic direction and management of complex IT programs, aligning City goals with cost-effective business technology solutions. Oversees the IT Service Desk, Enterprise Application Delivery, and DevOps teams while managing a budget of over $30M.
Requires a Bachelor's degree in a related field with at least five years of related experience, including three years in a management capacity. Preferred candidates have experience in enterprise strategy, operational modernization, and leading technical teams in complex organizations.
About This Position
Purpose:
Under general direction from the Chief Information Officer, this position identifies the City’s long-term goals and aligns them with efficient and cost-effective business technology solutions and identifies the approach for achieving those goals and appropriate alignment. This position provides strategic direction and management of complex IT programs and policies through partnerships with City management and departments.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Assists in the planning, development, and implementation of City-wide IT strategies.
Plans, organizes, coordinates, manages, and directs the day-to-day operations of the assigned Austin Technology Services (ATS) business technology unit.
Oversees the preparation of the departmental business plan and budget.
Directs programs to monitor, evaluate, and improve customer service delivery.
Leads the planning, development, and implementation of City-wide IT policies.
Leads continuous improvement of operations, decreases turnaround times, streamlines work processes, and works cooperatively and jointly to provide quality customer service.
Represents the Chief Information Officer at meetings as requested.
Translates strategic direction into tactical projects and programs to produce the desired outcome.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of Federal, State, and Local laws, ordinances, and policies.
Knowledge of supervisory and managerial techniques and principles.
Knowledge of budgeting methods and systems.
Knowledge of various hardware and software applications.
Skill in oral and written communications.
Skill in conflict resolution and problem solving.
Skill in collecting, analyzing, and interpreting applicable research data.
Ability to effectively plan for and use of technical and staff resources.
Ability to prioritize and meet deadlines, and objectives.
Ability to multi-task.
Ability to evaluate operational performance and implement changes.
Minimum Qualifications:
Graduation with a Bachelor’s degree from an accredited college or university in a related field, plus five (5) years of related experience, including three (3) years of experience which were in a management capacity.
Licenses and Certifications Required:
None.
Preferred Qualifications:
Experience developing and implementing enterprise strategies and leading enterprise application teams.
Experience managing large-scale enterprise operations with a focus on technical hygiene, resiliency, and operational excellence.
Experience implementing Citywide or enterprise technology strategies that align operational initiatives with organizational goals.
Experience improving IT service delivery through operational modernization, process improvement, and application rationalization efforts.
Experience leading and mentoring technical teams within complex organizations, including developing future leaders and supporting succession development initiatives.
To view the detailed Recruitment Profile for this position, please click here.
To view the City of Austin recruitment video, please click here.
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.
Austin Technology Services (ATS) is the City of Austin's principal information technology department and focuses on the delivery and operations of vital IT infrastructure network and telecommunications services, continuous service improvement, and solutions to enable customer success. ATS also teams up with regional partners to improve public safety communication throughout Central Texas.
ATS is comprised of multiple service areas, each with a unique focus:
Information Security leads the defense of the City’s digital environment - protecting infrastructure, data, and essential public systems. From the Security Operations Center to Governance, Risk & Compliance and Security Architecture, this team ensures Austin operates safely in an increasingly complex threat landscape.
Customer Engagement works hand-in-hand with City departments, ensuring technology is aligned with business needs. Through Business Relationship Management, Service Portfolio Management, and the Project/Program Management Office, the team drives effective delivery of Citywide technology initiatives.
Critical Infrastructure & Public Safety supports the highly specialized, always on systems used by our public safety agencies and essential services. This team provides engineering, architecture, and continuity planning to ensure the systems Austin relies on remain resilient, secure, and available.
Customer Delivery ensures that enterprise applications, DevOps, testing, and the Service Desk work seamlessly together. This function provides dependable, high quality services that enable City employees to work efficiently and deliver exceptional service to the community.
Data & Analytics leads the City’s transformation into a data driven organization. From engineering and governance to business intelligence, AI/ML, and performance measurement, this team empowers departments with insights that support informed decisions and measurable outcomes.
Business Management supports the operational backbone of ATS—finance, contract support, vendor management, workforce development, performance metrics, and administrative services. Their work ensures strong stewardship of public resources and the growth of a talented, engaged technology workforce.
Governance, Planning, Engineering & Architecture provides Citywide technology leadership, establishing the standards, architecture, strategic plans, and delivers the resilient infrastructure backbone that all services depend on.
Salary Range: Salary is commensurate based on experience and the approved salary range.
Location: 2400 Grove Blvd, Austin, TX 78741
Days and Hours: 8:00 AM – 5:00 PM; Monday – Friday.
*Hours may vary depending upon business needs. This position is on-site.
The Ideal Candidate
The ideal candidate is a strategic and operationally focused technology leader with experience balancing enterprise platforms and enterprise applications, modernization efforts, and customer service delivery. They bring experience leading complex technology environments, ideally in the public sector, while valuing innovation and private-sector best practices. This individual possesses strong expertise in technology operations, enterprise application strategy, governance, and technology resiliency, to streamline technology services while maintaining reliable, efficient operations. They are also a collaborative, people-focused leader committed to mentoring staff, developing future leaders, and partnering across the organization to advance resilient and forward-thinking technology solutions.
The following core competencies are important for this role:
Strategic Technology and Operational Leadership: Demonstrates the ability to translate strategic direction into operational programs and initiatives that improve technology services, infrastructure performance, and organizational effectiveness.
Infrastructure and Cloud Expertise: Possesses strong technical expertise in enterprise infrastructure operations, cloud strategy development, cloud engineering, and technology resiliency to support reliable and scalable services.
Operational Excellence and Service Delivery: Leads continuous improvement efforts that streamline processes, improve efficiency, reduce turnaround times, and enhance customer service delivery across the organization.
Governance and Cross-Functional Collaboration: Builds strong partnerships across departments to support enterprise governance, operational alignment, and technology initiatives that advance Citywide objectives.
Leadership Development and Mentorship: Develops high-performing teams through coaching, mentorship, succession planning, and the cultivation of future technology leaders within Austin Technology Services.
Change Management and Innovation: Guides organizations through modernization and transformation efforts by evaluating emerging technologies, implementing sustainable improvements, and aligning technology solutions with business needs.
What to Expect in the Role:
The selected candidate will provide leadership for the IT Service Desk, Enterprise Application Delivery, Core Application Technology and DevOps & Release Management teams, including support from seven senior technology managers, while also working with the Austin Technology Services executive team and department executives across the City.
The role includes responsibility for the effective delivery and support of enterprise applications and end‑user services, ensuring reliable, high quality operations while driving consistent service execution across the IT Service Desk, Enterprise Application Delivery, Core Application Technology, Release Management, and Quality Assurance functions, with a scope that includes over 160 employees, 7 direct reports, and a budget of over $30M.
Initial priorities may include application rationalization, continued organizational alignment, leadership during technology centralization, and enterprise platform modernization. Key considerations include ability to lead organization through complex changes, a strong commitment to mentorship and employee development, and expertise in advancing digital transformation programs.
The selected candidate should be prepared to navigate these areas while supporting strong operations, employee engagement, community trust, and long-term service excellence.
A detailed and complete Employment Application is required. A Resume and Cover Letter are required and will not be accepted in lieu of a complete online Employment Application.
Verification of employment history dates on resume should match online Employment Application.
This position requires a Criminal Background Investigation (CBI).
Successful candidates must also pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.
A first review of candidates will occur on July 20, 2026. To apply, candidates must complete this online application. Interested candidates should apply early in the process for optimum consideration.
Note: Information submitted for consideration may be made available to the public in compliance with the Texas Open Records Act.
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Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees. The City Manager, appointed by the City Council, is responsible to the Council for the management of City employees, and for the administration of all City affairs. To achieve the vision of making Austin the most livable city in the country, Austin’s city government’s mission is to be the best-managed city in the country. The City continues to advance its best-managed mission through transparent business practices, excellence in public service, innovative leadership, and the provision of reliable, safe, efficient, and above-national-standards services. The Austin metro area population exceeds 2 million. Geographically, Austin consists of approximately 326 square miles. Austin is nationally recognized as a great place to live, in part due to its diverse population and its promotion of a year-round outdoor, active lifestyle. Austin’s quality of life has become its biggest economic development engine, and the City’s diverse demographic structure supports and enriches it. Austin is fortunate to offer a broad range of educational opportunities, including six universities, a robust community college system, and numerous other institutions of higher education. At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
Offices: 301 W 2nd St, Austin, Texas 78701, US · 4815 Mueller Blvd, Austin, Texas 78723, US · 625 E 10th St, Austin, Texas 78701, US · 505 Barton Springs Rd, Austin, Texas 78704, US · 715 E 8th St, Austin, Texas 78701, US
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