Dubai, Dubai, United Arab Emirates · Remote OK
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into a…
Skills: Customer Success Management, Account Management, AI Prompting, LLM Utilization, Onboarding
Dubai, Dubai, United Arab Emirates · Remote OK
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into a…
Skills: Customer Success Management, AI Prompting, LLM Utilization, Client Onboarding, Account Management
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · Remote OK
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Dubai, Dubai, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · Hybrid
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Dubai, Dubai, United Arab Emirates · On-site
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Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · On-site
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Dubai, Dubai, United Arab Emirates · Hybrid
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Manage the full customer lifecycle from onboarding to renewal, focusing on value realization and user adoption. Utilize AI-first workflows to draft communications and build logic-based questionnaires within the Bask platform.
Requires 5+ years of experience in Customer Success or SaaS, specifically with enterprise-sized books of business and e-commerce. Candidates must be self-starters proficient in using LLMs and capable of working in a fast-paced startup environment.
Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:
A look into the day to day:
We're Looking For
A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.
Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.
We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.
What You'll Do
Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.
In this job, you will:
The telehealth platform for commerce
Bask, the platform for telehealth, is a compliant, everyone accessible, no-code, software to launch and scale a direct-to-consumer telehealth business. By default, we provide electronic medical records (EMR), payment processing, pharmacy fulfillment and compounding, a website builder, and a patient management system. We are the Shopify for E-Prescribing.
Offices: New York, NY 10013, US
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