Clera home
·Dashboard

Customer Service & Support Jobs in Dubai, United Arab Emirates (Now Hiring) — 402 open

Solutions Group logoSolutions Group

General Manager

Dubai, Dubai, United Arab Emirates · On-site

Senior

Job Title General Manager Position Type Full-Time Reporting To Group Operations Director / Group Operations Manager / Area Manager Overview The General Manager is responsible for overseeing all aspects of venue operation…

Skills: Financial Management, Team Leadership, Operational Excellence, Guest Experience Management, Budgeting

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Front Office Manager

Dubai, Dubai, United Arab Emirates · On-site

Mid level

JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, d…

Skills: Guest Services Management, Staff Supervision, Financial Performance Optimization, Customer Relationship Management, Budget Management

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Waiter - Duomo

Dubai, Dubai, United Arab Emirates · On-site

Entry level

POSITION SUMMARY Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questio…

Skills: Food Service, Beverage Service, Customer Service, MICROS System, Table Setting

Penguin London

Sales & Marketing Coordinator

Dubai, Dubai, United Arab Emirates · On-site

$13k–$15k/mo

Mid levelVisa sponsorship

Penguin London is seeking a motivated and detail-oriented Sales & Marketing Coordinator to join our vibrant team. In this role, you will support the sales and marketing departments by coordinating campaigns, managing cli…

Skills: Sales Coordination, Marketing Campaign Management, Social Media Management, Client Relationship Management, Market Research

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

F&B Hostess

Dubai, Dubai, United Arab Emirates · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks …

Skills: Guest Service, Table Setting, Communication, Cleaning, Menu Management

Hospitality Solutions logoHospitality Solutions

Customer Success Manager - Aven Hospitality

Dubai, Dubai, United Arab Emirates · On-site

Mid level

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily chall…

Skills: Customer Success Management, Value Realization, Revenue Retention, Revenue Expansion, Customer Engagement

Burjline Builders logoBurjline Builders

SALES ASSOCIATE

Dubai, Dubai, United Arab Emirates · On-site

Entry level

Job Summary The Sales Associate is responsible for assisting customers, maintaining proper product display, monitoring stock availability, and supporting the daily operations of the hypermarket section assigned. The role…

Skills: Customer Service, Product Handling, Merchandising, Teamwork, Attention To Detail

flydubai logoflydubai

Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

flydubai logoflydubai

Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

flydubai logoflydubai

Agent - Contact Center

Dubai, Dubai, United Arab Emirates · On-site

Mid level$500M raised

MAIN OBJECTIVE OF ROLE To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on produc…

Skills: Customer Focus, Teamwork, Effective Communication, Personal Accountability, Resilience

Qureos logoQureos

SALES ASSOCIATE

Dubai, Dubai, United Arab Emirates · On-site

Entry level$8M raised

Job Summary The Sales Associate is responsible for assisting customers, maintaining proper product display, monitoring stock availability, and supporting the daily operations of the hypermarket section assigned. The role…

Skills: Customer Service, Product Handling, Merchandising, Teamwork, Attention To Detail

Aster DM Healthcare logoAster DM Healthcare

Senior Executive.Call Center.Aster Online - Br of Aster Pharmacies Group LLC

Dubai, Dubai, United Arab Emirates · On-site

Entry level$55M raised

Key Responsibilities: Customer Query Resolution Handle escalated customer queries related to online orders Investigate issues and provide timely resolution Take ownership of queries until closure Order Lifecycle Manageme…

Skills: Customer Query Resolution, Order Lifecycle Management, Refunds and Returns Processing, Stakeholder Coordination, Operational Excellence

HSBC logoHSBC

Premier Relationship Director

Dubai, Dubai, United Arab Emirates · On-site

Senior$16B raised

Some careers open more doors than others. If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. HSBC International Wealth and Premier Banking aims to be …

Skills: Relationship Management, Financial Planning, Wealth Management, Portfolio Management, Sales

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Front Office Intern - The St. Regis Downtown Dubai

Dubai, Dubai, United Arab Emirates · On-site

Entry level

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from th…

Skills: Hotel Operations, Guest Services, Hospitality Management, Customer Service, Bespoke Service

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Food and Beverage Operations Intern - The St. Regis Downtown Dubai

Dubai, Dubai, United Arab Emirates · On-site

Entry level

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from th…

Skills: Hotel Operations, Food and Beverage Operations, Guest Service, Hotel Management

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Sales Manager - The St. Regis Downtown Dubai

Dubai, Dubai, United Arab Emirates · On-site

Mid level

JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…

Skills: Sales Solicitation, Relationship Management, Market Analysis, Revenue Maximization, Customer Service

HSBC logoHSBC

Premier Wealth Relationship Manager (Dubai and Abu Dhabi)

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates · On-site

Senior$16B raised

Some careers shine brighter than others. If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC and discover how diversity drives our success. HSB…

Skills: Wealth Management, Portfolio Management, Relationship Management, Financial Advising, Sales Activity Management

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Linen Runner - Housekeeping

Dubai, Dubai, United Arab Emirates · On-site

Entry level

POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…

Skills: Housekeeping, Guest Relations, Cleaning, Stock Management, Professional Communication

Marriott International Hotels, Inc. logoMarriott International Hotels, Inc.

Plumber

Dubai, Dubai, United Arab Emirates · On-site

Entry level

POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …

Skills: Plumbing, Preventive Maintenance, Electrical Repair, HVAC, Painting

Commercial Bank of Dubai logoCommercial Bank of Dubai

Relationship Manager, Elite

Dubai, Dubai, United Arab Emirates · On-site

Senior$500M raised

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into …

Skills: Relationship Management, Investment Advice, Asset Sales, Liability Sales, Wealth Management

12345

Showing 1–20 of 402

Solutions Group logo

General Manager

Solutions Group

Dubai, Dubai, United Arab Emirates • On-site

Apply
Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

  • Full-time
  • Posted 2h ago
  • ~40 hrs/week

Responsibilities

The General Manager oversees all venue operations, focusing on financial performance, service standards, and guest experience. They are responsible for managing budgets, leading the team, and ensuring full compliance with company and legal policies.

Requirements

The candidate must possess strong organizational and interpersonal skills to operate effectively in a fast-paced environment. Experience in managing F&B costs, labor budgets, and maintaining high operational standards is essential.

Full job description

Job Title

General Manager

Position Type

Full-Time

Reporting To

Group Operations Director / Group Operations Manager / Area Manager

Overview

The General Manager is responsible for overseeing all aspects of venue operations, including financial performance, service standards, team management, and guest experience. The role ensures the venue operates efficiently, profitably, and in line with company policies and brand standards.

Key Objectives

  • Manage all aspects of the business, including F&B cost of goods, labor costs, maintenance, sales, marketing, and training
  • Deliver exceptional guest experiences by maintaining the highest operational standards
  • Operate effectively in a fast-paced environment with strong organizational and interpersonal skills
  • Ensure full compliance with company financial policies and procedures
  • Maintain a clean, well-maintained, and fully operational venue at all times
  • Promote a guest-first culture across all departments

Responsibilities

Operations & Financial Management

  • Operate the venue in line with approved budgets and the business plan
  • Develop and implement short- and long-term financial objectives aligned with company goals
  • Monitor weekly variance reports and take corrective action where required
  • Ensure all cash handling, banking, and financial procedures follow company policy
  • Oversee payroll accuracy, including attendance, leave records, and approvals
  • Manage petty cash and ensure all floats are balanced and audit-ready

Team Management & Development

  • Ensure optimal staffing levels in line with labor budgets
  • Oversee recruitment, including conducting final interviews and hiring decisions
  • Obtain COO approval for all employment offers
  • Ensure continuous staff training on company standards and product knowledge
  • Conduct probation reviews and biannual performance appraisals
  • Maintain accurate and up-to-date employee records and training documentation
  • Schedule staff and ensure rosters are published on time

Compliance & Administration

  • Ensure all health, safety, and HACCP documentation is current and compliant
  • Maintain accurate employee files, including training records and certifications
  • Ensure compliance with all local laws, regulations, and company policies
  • Report any security or safety concerns to the appropriate authorities immediately

Quality Control & Guest Experience

  • Monitor food and beverage quality during service
  • Handle guest feedback and resolve complaints effectively
  • Maintain high standards through regular evaluations and spot checks
  • Be present during peak service times, special events, and large functions

Inventory & Cost Control

  • Monitor stock levels to ensure efficiency and minimize waste
  • Conduct regular checks on batch recipes, wastage, and inventory systems
  • Coordinate with purchasing and finance teams to maintain optimal stock levels

Maintenance & Facilities

  • Ensure the venue is fully operational at all times
  • Report and follow up on maintenance issues with the Facilities Manager
  • Implement and maintain cleaning schedules

Communication & Collaboration

  • Maintain strong working relationships with internal departments (HR, Finance, IT, Purchasing, etc.)
  • Build and manage relationships with suppliers, contractors, and partners
  • Collaborate with other General Managers across the group

Meetings & Reporting

  • Lead weekly management meetings and record minutes
  • Conduct monthly staff meetings
  • Attend weekly operations meetings and other required management meetings
  • Ensure all meeting records are properly documented and stored

Related keywords

F&B Cost of GoodsLabor CostsHACCPVenue OperationsFinancial ObjectivesVariance ReportsCash HandlingPayrollStaff RosteringHealth and SafetyQuality ControlInventory SystemsBatch RecipesFacilities ManagementGuest-First CultureOperational Standards

About Solutions Group

LinkedInVisit site

We create the moments people live for

Industry
Hospitality
Company size
1,001-5,000 employees
Founded
1998
Headquarters
Dubai, Dubai
LinkedIn followers
22,929

We are moment makers; experience creators and boundary breakers. With over two decades pioneering the global hospitality sector, Solutions Group has risen to lead as the UAE’s most awarded F&B group, with a mission to create those magical memories in the every day. Founded on the shores of Hurghada, Egypt, by Paul Evans and Freek Teusink in 2001 over a (very) loose handshake, the brand expanded to Dubai in 2011 with the creation of its approachable, relatable middle man hospitality scene. Today, our portfolio of bars, restaurants and family entertainment destinations are institutes for residents and tourists alike, partnering with some of the world’s greatest hospitality groups to bring nothing but epic experiences to the market. Driven by our unparalleled commitment, ever-evolving skill and bold direction, we’re proud to be leaders in concept creation, culture generation and hospitality management. Fun, exciting and always surprising, we’re only just getting started. Welcome to the great times.

Offices: 3207, MEDIA ONE TOWER, DUBAI MEDIA CITY, Dubai, Dubai, AE

HospitalityEntertainmentMarketingand Event ManagementHospitalityHotelEvent Management
View all jobs at Solutions Group

Frequently asked questions

How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?

There are currently 402 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.

Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?

Companies currently hiring include Marriott International Hotels, Inc., Minor Hotels, MENA Partner of Louvre Hotels Group, Accor, Hewlett Packard Enterprise, among others. Browse the listings above to see every active employer.

Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?

Yes — 40 of the 402 open customer service & support positions offer remote or hybrid work (9 remote, 31 hybrid).

How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?

Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

Customer Service & Support jobs in other cities

Abu Dhabi, United Arab EmiratesAbu Dhabi, United Arab EmiratesSharjah, United Arab EmiratesRas Al Khaimah, United Arab EmiratesAl Ain, United Arab Emirates

Other jobs in Dubai, United Arab Emirates

Management & LeadershipEngineeringConsultingSalesFinance & AccountingTechnologyHospitalityData & AnalyticsConstructionMarketing

Browse more

All Customer Service & Support jobsDiscover jobs
Clera home

Your AI-talent agent. Connecting talents with dream jobs.

Earn $5,000

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

Tools

  • Salary Calculator
  • Resume Review
  • Startup Map

Explore

  • Jobs
  • Discover Jobs
  • Companies
  • Acquihire
  • Referral

Company

  • Manifesto
  • Engineering
  • We are hiring!
  • FAQs
  • Blog
  • Press

© 2026 Clera Labs, Inc.

PrivacyTermsBug Bounty