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The Customer Success Administrator provides operational support by managing customer data in the CRM and assisting with meeting scheduling and documentation. They also facilitate communication between internal departments and support the onboarding and offboarding processes.
Candidates should have 1-3 years of experience in an administrative or customer-facing role, preferably in a B2B SaaS environment. Proficiency in CRM software, Google Workspace, and presentation tools is required, along with strong organizational and communication skills.
Role Overview
The Customer Success Admin provides vital administrative and operational support to the Customer Success team, playing a key role in ensuring their efficient workflow and the overall effectiveness of customer operations. This individual will be instrumental in managing customer data within our CRM, supporting various internal processes, and assisting the Customer Success team in delivering an exceptional experience to Qashio's customers. They will ensure that our Customer Success Managers and Executives have the necessary information and tools to focus on strategic customer engagement and satisfaction.
Responsibilities
Managing and maintaining accurate customer data and records within the Customer Success CRM system (Hubspot and other software).
Assisting the Customer Success team with scheduling meetings, preparing presentations, and organizing customer-facing materials.
Supporting the creation and distribution of internal reports and dashboards related to customer growth, engagement, and retention metrics.
Facilitating communication and coordination between the Customer Success team and other internal departments such as Sales, Product, and Customer Support.
Managing and tracking customer success-related documentation, ensuring all information is up-to-date and easily accessible.
Providing administrative support for customer onboarding and offboarding processes, ensuring all necessary system updates and notifications are completed.
Collaborating on initiatives to improve internal Customer Success processes and enhance operational efficiency.
Qualifications and Experience
1-3 years of experience in an administrative support role, ideally within a customer-facing department or B2B SaaS environment.
Proficiency in English; Arabic language skills are a plus.
Experience using CRM and Work Management software (e.g., Hubspot, Asana, Notion) for data entry, reporting, and record management.
Experience using presentation management software (e.g. Canva)
Strong organizational skills and exceptional attention to detail.
Proficiency in Google Workspace tools (Sheets, Docs, Forms etc).
Excellent verbal and written communication skills.
A can-do attitude and a proactive approach to supporting team needs.
Essential Competencies
Cross-functional collaboration
Analytical ability
Results and target focus
Agile business sense
Customer relationship management
Award-Winning Corporate Card and Spend Management
Qashio is a comprehensive spend management platform for businesses to manage expenses, payments with integrated corporate cards and accounts payable automation. Gulf Capital Fintech of the Year 2022 Entrepreneur E-Payment Solution of the Year 2023 Qashio integrates real-time tracking for every business expense, automates accounting and provides real-time reporting to give better visibility and true control over all spend so that you can make informed cash flow decisions. With Qashio you can build strategic budgets and automate expense reporting.
Offices: Dubai, AE · Riyadh, SA · Dublin City, Dublin, IE
Award-Winning Corporate Card and Spend Management
Qashio is a comprehensive spend management platform for businesses to manage expenses, payments with integrated corporate cards and accounts payable automation. Gulf Capital Fintech of the Year 2022 Entrepreneur E-Payment Solution of the Year 2023 Qashio integrates real-time tracking for every business expense, automates accounting and provides real-time reporting to give better visibility and true control over all spend so that you can make informed cash flow decisions. With Qashio you can build strategic budgets and automate expense reporting.
Offices: Dubai, AE · Riyadh, SA · Dublin City, Dublin, IE
