Customer Service & Support Jobs in Dubai, United Arab Emirates (Now Hiring) — 403 open — Page 4

Important — please read before applying

• You must currently be based in the UAE on a valid residence or employment visa. Candidates based outside the UAE will not be considered.
• Monthly salary for this role is AED 8,000–12,000. If your expectations are significantly above this range, please consider whether this role is right for you before applying.
• All free-text application questions require a minimum of 2–3 sentences. Single-word or numeric answers will result in automatic disqualification.

About Purple Rock IT Solutions

Purple Rock IT Solutions is a Dubai-based IT infrastructure, networking, and systems integration company delivering enterprise IT solutions, managed services, and large-scale event technology deployments across the UAE and Saudi Arabia. Our projects range from corporate offices and managed IT environments to international events, exhibitions, sporting venues, and temporary network deployments.

We are looking for a hands-on Network Engineer who is equally comfortable on a project site at 11pm during an event build-up as they are configuring a FortiGate firewall for an MSP client the next morning. This is a field-heavy, deployment-focused role and is not suitable for candidates seeking purely desk-based, NOC-only, or remote positions.

You will work across two environments:

• MSP clients — ongoing support, configuration, monitoring, and troubleshooting for a portfolio of corporate clients across the UAE.
• Event & project deployments — design, deploy, operate, and decommission temporary network infrastructure for exhibitions, conferences, sporting events, and activations, often under tight timelines and high-pressure conditions.

Mandatory technical requirements

Candidates without the following will not be progressed:

• Hands-on experience configuring and deploying Fortinet FortiGate firewalls (VPN, firewall policies, NAT, SD-WAN). Please specify which models you have worked with.
• Hands-on experience deploying and managing Ubiquiti UniFi wireless networks, including UniFi controllers, APs, and switching. Please specify your largest deployment.
• Confirmed, documentable event or temporary network deployment experience — see application form requirement below.
• Currently based in the UAE on a valid visa with the right to work.

Network infrastructure

• Configure, deploy, and maintain LAN, WAN, and wireless network infrastructure.
• Install, configure, and troubleshoot switches, routers, firewalls, access points, and related network services.
• Manage routing, switching, firewall, VPN, and wireless environments across MSP client sites.
• Perform firmware upgrades, security updates, preventive maintenance, and optimisation activities.

Event network support

• Deploy and manage enterprise wireless and wired networks for large-scale events (500–20,000+ users), including exhibitions, sporting events, conferences, and activations.
• Configure high-density UniFi or equivalent wireless deployments with proper VLAN segmentation and guest isolation.
• Set up bonded cellular and SD-WAN uplinks using Peplink or equivalent for event connectivity and failover.
• Monitor bandwidth utilisation and network performance during live events.
• Provide on-site support during build-up, live operations, and de-rig — including evenings, weekends, and public holidays.
• Troubleshoot network issues calmly and effectively under time-critical, high-visibility conditions.

Troubleshooting & MSP support

• Diagnose and resolve network connectivity, performance, and security issues for MSP clients.
• Perform root cause analysis for recurring incidents and implement permanent corrective actions.
• Support MSP clients through remote and on-site troubleshooting.
• Participate in escalation support for critical incidents and service outages.

Project delivery

• Support network implementation, migration, expansion, and infrastructure upgrade projects.
• Participate in site surveys, wireless heatmap surveys (Ekahau or equivalent), and solution deployment.
• Work closely with project managers, technical teams, and vendors.

Documentation

• Create and maintain network diagrams using Microsoft Visio.
• Document configurations, IP schemes, topology diagrams, and SOPs.
• Prepare technical reports and change records.

Requirements

• 3–6 years of experience in network deployment and support.
• Diploma or Bachelor’s Degree in IT, Networking, Computer Science, or related field.
• Strong understanding of TCP/IP, subnetting, routing, switching, VLANs, STP, DHCP, DNS, NAT, and VPN.
• Proven ability to work independently under pressure with minimal supervision.
• Genuine willingness to work evenings, weekends, and public holidays for event and project work.
• Valid UAE residence or employment visa — no relocation or visa sponsorship for overseas candidates.

Preferred qualifications & experience

• Fortinet NSE / FCP certification.
• Experience with Cisco/Meraki, Aruba, Peplink, Sophos, or Ruijie solutions.
• Wireless heatmap survey experience using Ekahau or NetSpot.
• Experience in MSP environments managing multiple clients simultaneously.
• Event network deployment experience at scale (500+ users).
• CCNA/CCNP, Ubiquiti UEWA, or Peplink certifications are an advantage.
• Exposure to high-profile events and infrastructure projects across the UAE and KSA.
• Training and certification sponsorship (Fortinet NSE, Ubiquiti, Peplink, Ekahau).
• Career growth within a fast-growing systems integration and MSP company.
• A hands-on technical environment — no bureaucracy, direct project ownership.