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Accountable for all phases of district operations, ensuring consistency with company standards and achieving sales and profit goals. Responsible for recruiting and developing store management teams while overseeing customer service and shrink reduction initiatives.
Requires a high school diploma (bachelor's preferred) and at least 5 years of retail management or operations experience. Must possess a valid driver's license and be proficient in Microsoft Office Suite.
GENERAL PURPOSE:
Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.
ESSENTIAL FUNCTIONS:
Great/Exceptional People
• Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
• Ensure consistent application of performance management practices including but not limited to annual performance appraisals, progressive counseling activities and development plans.
• Ensures compliance of Ross HR policies and procedures.
• Handles Employee Relations issues, ensuring partnership with HR and LP organizations.
• Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
True Customer Service
• Serves as a point of contact for Customer Service issues in the district.
• Responds quickly and effectively to all Customer inquiries.
• Ensures that an excellent level of Customer Service is provided in all assigned locations.
Drive Contribution
• Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
• Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
• Ensures a safe, accident-free environment for all Customers and Associates. Maintains compliance to all state, local and federal regulations.
Reduce Shrink
• Demonstrates and drives Loss Prevention initiatives and awareness programs.
• Meets Company shrink goals.
Deliver the Treasure/Dealz
• Ensures proper merchandising presentation and organization by adhering to the Company’s merchandising philosophy and processes.
• Assesses and escalates any inventory level discrepancies.
COMPETENCIES:
• Building Effective Teams
• Ensures Accountability & Execution
• Developing Talent
• Manages Conflict
• Collaboration
• Business Acumen
• Leading by Example
• Plans, Aligns & Prioritizes
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
• High School Degree or equivalent required, bachelor’s degree in related field preferred
• 5 or more years of retail management or operations experience
• Valid Driver’s License required
• Travel required
PHYSICAL REQUIREMENTS/ADA:
Job requires ability to work in an office environment, primarily on a computer.
Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or electronically.
For hybrid: This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.
#LI-HYBRID
SUPERVISORY RESPONSIBILITIES:
Store Managers
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Say "Yes!" to Success
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $22.8 billion, Fortune 500 Company. We operate our off-price businesses in a way that keeps costs low so we can pass the savings to our customers. We continue to open new stores and our sales growth has outpaced traditional retailers for the past three years. Ross Dress for Less® has 1,917 stores in 44 states, the District of Columbia, Guam, and Puerto Rico. dd’s DISCOUNTS® has 366 stores in 23 states. Please join our Talent Community to receive the latest updates for your areas of interest, career news, and exciting opportunities at Ross Stores: https://ross.avature.net/talentcommunity Additional information is available at: www.rossstores.com www.ddsdiscounts.com
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