Job Type: Regular Work Location: Cleveland, OH 44130 Overview: 2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America. The Regional Operations Man…
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Branch Operations Lead - Cleveland West Market - Cleveland, OH
Cleveland, Ohio, United States · On-site
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Entry level$1.6B raised
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Full-time
Health insurance, Dental insurance, Vision insurance, 401k program with matching, Paid time off, Paid holidays
Posted 3d ago
~40 hrs/week
Remote in Cleveland, Ohio, United States
Responsibilities
The Regional Operations Manager oversees technical standards at authorized service locations and implements support plans to meet brand and customer needs. They analyze KPI data, manage cross-functional relationships, and conduct on-site visits to ensure operational excellence.
Requirements
Candidates must have at least 2 years of management experience and proficiency in Microsoft Office Suite. Strong analytical skills, the ability to travel up to 80% of the time, and a comprehensive understanding of service operations are required.
Full job description
Job Type:
Regular
Work Location:
Cleveland, OH 44130
Overview:
2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.
The Regional Operations Manager is responsible for managing and ensuring the brand’s technical standards are being met at assigned authorized service locations.
Critically, the role will help to define, create and implement short, mid, and long-term support plans to ensure both the end user customers' needs and Samsung needs are fulfilled.
The ROM role is pivotal in ensuring execution aligns Samsung’s brand vision is brought to life at assigned locations and you will be tasked with making decisions on behalf of the brand to ensure market success.
The ROM is cross-functional, engaging multiple client, retailer, and support groups. ROMs will consolidate, analyze, and interpret data from call/request drivers and KPI results, and ultimately present findings to the Client Operations team.
What's in it for you?
Receive a competitive salary of $65,000, paid weekly
Work remote
Health/Dental/Vision benefits
401K Program with matching
Paid Time Off
Paid Holidays
Scholarship opportunities for employees and direct family members
Employee Assistance Program
Leadership Development Program
Employees special pricing for multiple clients
Job Description:
Responsibilities include;
Investigating escalations, establishing, and maintaining relationship with service locations to enhance overall operations of the program
Monitoring support queues to shift support, when necessary
Supporting any cross-functional support lines of business such as Field Team (TOMs, ROMs, and FSS team) to provide additional ticket and technical support to the client's authorized services
Planning in adherence to clients’ global requirements and any changes as needed including but not limited to global process and standard policies
Required skill sets to be successful in the role include;
Account management
Network management
Leadership skills
Industry knowledge is critical
Must have a comprehensive working knowledge of all partner's service operations - front-of-house and back-of-house of stores
A week in the life would include;
Identify Work Instruction and SOP improvements for the Team where needed and work closely with the clients' internal operations team to create and update those living documents.
Identify support gaps and formulate processes/plans to address those gaps Work in partnership with the client's internal operations, training and engineering teams to support service repair partners
Analyze KPI performance to determine trends, corrective action opportunities and identify under-performing agents
Provide monthly program updates to client's internal operations team including support volume, service level achievement, overall trends and support improvement plan
Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners
Identify process and operational strengths and opportunities, and action item follow up to ensure each partner operates within client's authorized repair guidelines
Engage in professional feedback to internal leadership and Field Team with development plans and corrective actions at a technician, store, and regional level
Ensure service partners are fully supported in all technical, procedural, and communication areas of the business. Conducts at least two quarterly on-site visits to review processes and ensure operational excellence and ROM process alignment
Responsible for on-boarding new FSAs, including aligning with Training and any applicable Retail Field Support members
Compile, edit, and gather accurate data and information to develop technical and operational reports, assuring they are legible and delivered on time. Must have the ability to speak and summarize on a high level
Use targeted reporting tools and processes to prioritize actions and address gaps accordingly
Provide additional cross-functional field support to client's authorized network
Main duties include contacting, visiting and assessing locations when needed Ability to lift, move, or adjust general office equipment, boxes, supplies, materials, or products weighing up to 25 pounds using proper materials handling procedures
Other duties, as assigned
Qualifications
2+ years' lead / supervisor / management experience required
Experience in coaching and giving timely and relevant feedback to peers or direct reports
Proven exceptional skills in Microsoft Office Suite including: PowerPoint, Outlook, Word, and Excel (Vlookups, Hlookups, Indexes, Charts, Graphs, Countifs, Sumifs, etc.)
Ability to express complex processes or concepts in terms that are easy to understand
Ability to read and understand requirement documents and engineering specifications
Ability to quickly learn technical information and apply it in a fast-paced environment
Team oriented, but able to work independently and manage multiple tasks
Strong problem solving and organizational skills
Excellent verbal and written communication skills
Ability to think critically and creatively
Ability to meet tight deadlines for timely release of materials
Must be tech-savvy and enjoy working with interactive technology gadgets
Self-directed, self-motivated and results-oriented
Ability to travel up to 80% of the time
What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Award-Winning Retail Sales Agency Delivering Long-Term Results Across North America.
Industry
Advertising Services
Company size
10,001+ employees
Founded
1991
Headquarters
Southlake, Texas
LinkedIn followers
23,391
2020 Companies is an award-winning retail sales, merchandising, and experiential marketing agency headquartered in Southlake, TX. Recognized for both culture and capabilities, we’ve been named to Comparably’s 2025 Best Sales Teams, Forbes America’s Best Employers for Women 2025, and the 2025 North America Top 100 Inspiring Workplaces.
We partner with some of the world’s most recognizable consumer electronics and CPG brands to drive long-term growth through tailored retail strategies, brand advocacy, full-service merchandising, experiential activations, and nationwide training programs delivered virtually, online, and in person.
Our reach spans more than 600,000 retail doors across the U.S. and Canada, and our top-level field teams are trained to execute impactful brand activations, product launches, assisted sales, and consumer engagement strategies. Each year, our efforts generate more than 25 million in-person impressions and nearly $10 billion in client revenue. We have a 96%+ staffing rate and, as a Best Buy Approved Provider, we use advanced recruitment and training strategies to ensure every team is fully staffed, retail-ready, and aligned with client goals.
Clients trust 2020 Companies as a strategic partner, not just a vendor. Most of our relationships span five years or more, with dedicated teams executing full-year, nationwide programs. We prioritize measurable results and continually look for new ways to improve performance and deliver greater return on investment through data-backed insights, innovative staffing, and in-store excellence.
Since 1991, 2020 Companies has remained a values-led organization with a people-first culture that fuels innovation, strengthens brands, and delivers lasting results. We have been recognized on Glassdoor’s Best Places to Work list for 2023 and 2024 and are proudly Great Place to Work® Certified in both 2024 and 2025.
Offices: 1900 W Kirkwood Blvd, 1300B, Southlake, Texas 76092, US
Best Buy Approved ProviderSales and MarketingProduct DemonstrationTrainingAssisted SalesMerchandisingStaffingRecruitingConsumer Engagement and ActivationsBrand Advocacy
How many Management & Leadership jobs are open in Cleveland, OH right now?
There are currently 1,173 open management & leadership positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cleveland, OH?
Companies currently hiring include University Hospitals, Sherwin-Williams, Aramark Healthcare+, PPG, Cleveland Clinic, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cleveland, OH?
Yes — 254 of the 1173 open management & leadership positions offer remote or hybrid work (72 remote, 182 hybrid).
How do I apply for Management & Leadership jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.