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Senior Manager - Managing Consultant, People Advisory
Cebu, Isabela, Philippines · On-site
Senior$750M raised
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Full-time
Full-time remote work with WFH support program, Maxicare HMO, PhilHealth coverage, Service Incentive Leave, Paid Time Off, Special birthday leave
Posted 26d ago
~40 hrs/week
Remote in Cebu, Isabela, Philippines
Responsibilities
Lead and align operational functions to ensure efficiency while driving strategies that support company growth. Oversee team supervisors, implement scalable process improvements, and analyze performance data to make strategic decisions.
Requirements
Requires at least 3 years of experience as an Operations Manager in a BPO or call center environment. Must possess strong leadership skills and meet specific home office technical requirements, including a high-speed internet connection and dual monitors.
Full job description
WHAT YOU'LL OWN
Lead and
align all operational functions across teams to ensure efficiency and
effectiveness
Drive the
execution of strategies that support the company's mission, vision, and
growth goals
Oversee
team supervisors and ensure consistent, high-quality performance across
the floor
Identify
operational gaps and implement scalable, people-centered process
improvements
Analyze
performance data and metrics to make informed, strategic decisions
Build
strong cross-functional relationships with HR, QA, Finance, and leadership
Lead
regular operational reviews, reporting cadences, and team-wide
communications
Foster a
culture of accountability, ownership, and continuous improvement at every
level
WHO
YOU ARE
3+ years
of experience in an Operations Manager role in a BPO, call center, or
similar environment (Required)
A
strategic thinker who can zoom out to see the big picture and zoom in when
the details need attention
A proven
people leader — you develop talent, build trust, and create teams that
perform
Data-driven
and decisive — you let metrics guide your strategy without losing the
human element
Exceptional
communicator across all levels of the organization
Strong
project management skills with the ability to juggle multiple priorities
without dropping the ball
Experienced
with workforce management tools, CRMs, and operational reporting systems
Highly
adaptable, solutions-focused, and thrives in a fast-paced remote
environment
WHAT
WE OFFER
Full-time
remote work with a complete WFH support program
Maxicare
HMO + PhilHealth coverage
SIL, PTO,
and a special birthday leave
Paid
vacation leave
Zero-interest
employee loan program
Performance
bonuses and merit-based recognition
Monthly
Gen Pow-Wows and team engagement events with prizes
Arvios
Leadership Development Academy and workshop programs
Monthly
1-on-1 touchbase calls with your HR partner
HOME
OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
Stable
internet connection with at least 100 Mbps postpaid
Laptop/Computer
Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or
higher equivalent.
For
Windows users: Windows 11 OS is required
Noise-Cancelling
Headset
Dual
Monitor is mandatory
Backup
Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power
Outage Backup
Finally, a Digital Company that actually helps solve your business challenges, "Helping Companies Achieve Hypergrowth "
Industry
Advertising Services
Company size
51-200 employees
Founded
2003
Headquarters
Delray Beach, Florida
LinkedIn followers
445
At SMDP, we are a passionate agency focused on offering digital solutions to support the growth of our partners at any stage of their business, becoming their best ally to solve problems and achieve goals in the digital world. We are committed to taking your business to another level and being the friend (family) and partner that will help you achieve your objectives. Additionally, we are willing and prepared to act in moments of crisis and emerge victorious from them, as our focus is on the digital transformation of your business. We work from our skills and knowledge to help our clients achieve their business goals.
Offices: 601 N Congress Ave, Ste 430, Delray Beach, Florida 33445, US
SEOSEMWeb DesignDigital MarketingE-CommerceGenerate RevenueLead GenerationIncrease ConversionsWeb DevelopmentGo To Marketing Programs
How many Management & Leadership jobs are open in Cebu, Philippines right now?
There are currently 35 open management & leadership positions in Cebu, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Cebu, Philippines?
Companies currently hiring include Helpware, Newfold Digital, Open Look Business Solutions, AIA, AvePoint, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Cebu, Philippines?
Yes — 9 of the 35 open management & leadership positions offer remote or hybrid work (5 remote, 4 hybrid).
How do I apply for Management & Leadership jobs in Cebu, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.