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$81k–$86k/yr
Full-time
bachelor degree
Employee benefit card with discounted rates in Accor worldwide, Medical insurance, Dental insurance, Vision insurance, Life insurance, Personalized development opportunities
Posted 41d ago
~40 hrs/week
Responsibilities
Lead core People & Culture functions including talent acquisition, engagement, and compliance within an ultra-luxury hospitality setting. Serve as a strategic partner to department leaders to align HR initiatives with operational goals and enhance the colleague experience.
Requirements
Requires a minimum of 2 years of progressive HR experience, preferably in luxury hospitality, and previous leadership experience. A bachelor's degree in Human Resources, Hospitality, or Business is preferred.
Full job description
Company Description
Raffles Boston is a state of mind—an iconic legacy in motion, reimagined for a new era. Since the Raffles Brand founding in Singapore in 1887, Raffles has set the standard for gracious hospitality, cultural curiosity, and legendary service. In Boston, that legacy comes to life as the brand’s North American flagship, blending timeless elegance with contemporary hotel craft in the heart of one of the world’s most storied cities.
At Raffles Boston, our people are the soul of everything we do. We are custodians of culture, champions of community, and passionate stewards of meaningful guest experiences. Guided by respect, integrity, belonging, and excellence, we create an environment where every interaction is thoughtful and every moment leaves a lasting impression. Here, guests arrive as visitors, leave as friends, and return as family.
Job Description
The Senior People & Culture Manager plays a critical leadership role in shaping and sustaining a best‑in‑class colleague experience aligned with the standards of an ultra‑luxury hospitality environment.
This role is responsible for leading core People & Culture functions including talent acquisition strategy, engagement, performance management, compliance, and colleague relations, while elevating operational excellence across all People & Culture practices.
Acting as a trusted partner to department leaders, the Senior Manager drives consistency, accountability, and innovation—ensuring all people practices reflect the spirit, service philosophy, and ambition of Raffles Boston.
What You Will Do
People Strategy & Business Partnership
Serve as a strategic partner to department leaders, aligning People & Culture initiatives with operational goals and business priorities
Provide guidance on organizational design, workforce planning, and talent development strategies
Coach leaders on performance management, employee relations, and leadership effectiveness
Support execution of engagement strategies that enhance retention, morale, and culture
Talent Acquisition & Workforce Planning
Lead full-cycle recruitment strategy for management and critical roles, ensuring alignment with Raffles service standards
Partner with hiring managers to identify talent needs and implement proactive sourcing strategies
Elevate employer branding and candidate experience consistent with a luxury flagship property
Guide and mentor junior team members on recruitment best practices
Employee Relations & Engagement
Act as primary point of contact for complex employee relations matters, ensuring fair, consistent, and compliant outcomes
Foster a culture of trust, respect, and open communication across all levels of the organization
Lead investigations, resolve concerns, and provide recommendations to leadership
Support and monitor engagement initiatives, ensuring measurable progress and sustained impact
Performance Management & Development
Drive performance management processes including goal setting, reviews, and development planning
Support leadership in identifying high-potential talent and succession planning opportunities
Facilitate training and development initiatives to strengthen leadership capability and colleague experience
Champion a culture of continuous feedback and growth
Compensation, Benefits & Compliance Oversight
Oversee benefits administration and colleague education, ensuring understanding and engagement
Ensure compliance with all federal, state, and local labor laws and company policies
Monitor key HR metrics (turnover, absenteeism, engagement) and provide actionable insights
Maintain accuracy and integrity of HR systems, reporting, and personnel records
Operational Excellence & Process Leadership
Ensure consistent execution of People & Culture processes and standards across departments
Identify opportunities for process improvement and implement scalable, efficient solutions
Support audits, reporting, and compliance initiatives aligned with brand and ownership expectations
Partner with leadership to embed People & Culture priorities into daily operations
Qualifications
Experience & Qualifications
Minimum 2 years of progressive Human Resources experience, preferably within luxury hospitality or a related service industry
Previous leadership or supervisory experience required
Strong knowledge of employment law, HR best practices, and employee relations
Proven ability to influence, coach, and partner with senior leaders
Bachelor’s degree in Human Resources, Hospitality, Business, or related field preferred
A passion for luxury hospitality and people-first leadership
Strong interpersonal, communication, and problem-solving skills
Ability to balance strategic thinking with operational execution
High level of professionalism, confidentiality, and integrity
A proactive, solutions-oriented mindset with strong attention to detail
Leadership Style & Personal Attributes
Serve as a visible, credible, and approachable leader who embodies the Raffles service ethos
Foster an inclusive and engaging workplace environment rooted in respect and belonging
Lead with emotional intelligence, discretion, and sound judgment
Balance warmth and empathy with accountability and performance standards
Work Environment & Physical Requirements
Flexible schedule based on operational needs of a luxury hotel environment
Active presence across hotel and residential spaces, engaging with colleagues and leadership
Ability to thrive in a dynamic, fast-paced, and high-touch environment
Additional Information
Salary Range:$81,000.00 to $86,000.00
Employee benefit card offering discounted rates in Accor worldwide for you and your family.
Excellent Company benefits including medical, dental, vision and life insurance.
Personalized development opportunities across Accor's extensive brand portfolio.
Ability to make a difference through our Corporate Social Responsibility activities
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How much do Management & Leadership jobs in Boston, MA pay?
Based on 4671 listings with disclosed salaries, most management & leadership jobs in Boston, MA pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Boston, MA right now?
There are currently 5,898 open management & leadership positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Boston, MA?
Companies currently hiring include State Street, MassDEP, Mass General Brigham, Vertex Inc., Liberty Mutual Insurance, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Boston, MA?
Yes — 2753 of the 5898 open management & leadership positions offer remote or hybrid work (595 remote, 2158 hybrid).
How do I apply for Management & Leadership jobs in Boston, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.