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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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The Key Holder serves as a frontline leader responsible for delivering exceptional customer experiences and managing daily store operations. Key duties include overseeing opening and closing procedures, mentoring team members, and maintaining visual merchandising standards.
Candidates must have at least 2 years of retail or key holder experience and a passion for creativity and intentional living. Strong operational skills, attention to detail, and the ability to lift up to 50 lbs are required.
We make objects for people who are curious about the world.
We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention.
We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed.
To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments.
A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home.
As a Japanese company, many of these rituals are inspired by Japanese life, where simple acts are elevated through repetition, attention, and care.
Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility—not because objects are meant to be admired, but because they are meant to be used.
Our shops are found in some of the world’s great creative neighborhoods. More than stores, they are places to discover tools, exchange ideas, attend workshops, and spend time with others who share a love of making, writing, drawing, and thoughtful living.
The best tools earn their place quietly and become more valuable with time.
Key Holder – Role Overview
As a Key Holder at Topdrawer, you are a frontline leader who helps bring our brand to life through exceptional customer experiences, deep product knowledge, and day-to-day store support. You lead by example, take ownership of opening and closing responsibilities, and support the team in creating a thoughtful, inspiring environment. Whether sharing the story behind a fountain pen or helping a customer discover a new creative ritual, you serve as a trusted guide and ambassador of quiet design. This role is ideal for someone passionate about creativity, service, and growing into a future leadership position.
Key Responsibilities
Customer Experience & Community
Deliver a welcoming, educational, and personalized customer experience
Model Topdrawer’s values in every interaction, from storytelling to service follow-up
Support the store team in building lasting relationships with customers and local partners
Team Support & Leadership
Lead by example on the sales floor and during peak periods
Assist in onboarding, coaching, and mentoring new team members
Help maintain a positive, inclusive, and collaborative team environment
Store Operations & Merchandising
Perform opening and closing procedures with a high level of responsibility
Assist with inventory receiving, restocking, and visual merchandising
Uphold visual standards that highlight Topdrawer’s curated and elegant assortment
Sales & Business Support
Contribute to achieving daily sales, conversion, and average order value goals
Support the monitoring of store performance and share opportunities for improvement
Maintain store standards in cleanliness, presentation, and customer care
Stay up to date on product knowledge, new arrivals, and promotions
You Are
A thoughtful, hands-on leader with 2+ years of retail or key holder experience
Passionate about creativity, sustainability, and intentional living
Detail-oriented and operationally strong, with a deep appreciation for beautiful, functional tools
Warm, dependable, and energized by building lasting customer relationships
Curious and committed to continuous learning and improvement
Experienced or eager to grow in visual merchandising and product storytelling
Be part of a global creative community rooted in timeless, functional design. Work for a mission-driven company that values originality, sustainability, and meaningful connections. Join a team where your creativity, leadership, and ideas truly matter.
Benefits Part-Time:
Part-time (hourly)
Generous Employee Discount
Flexible Spending Accounts (FSA) for Health and Dependent Care
401(k) Retirement Plan (IRA) with Company Matching
Commuter Benefits
Monthly Sales Commission Opportunities
Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
Physical Requirements: This role may require standing for extended periods and regularly lifting or moving items up to 50 lbs. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions. If you need a reasonable accommodation during the application or hiring process, please contact [email protected].
Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Applicants must be legally authorized to work in the United States. Topdrawer does not provide visa sponsorship for this position.
We make objects for people who are curious about the world. We make fountain pens, notebooks, watercolors, leather goods, house shoes, sunglasses, and other tools that help people think, create, travel, and live with greater attention. We believe the most important moments rarely begin with certainty. They begin with a question, a blank page, a wrong turn, or a thought not yet fully formed. To be lost is not always a problem to solve. It is often where discovery begins. We make tools for those moments. A pen to discover what you think. Paper to give shape to an idea. Watercolors to slow down and see more carefully. Objects to carry through the world. House shoes that mark the transition from the outside world to the sanctuary of home. As a Japanese company, many of these rituals are inspired by Japanese life, where simple acts are elevated through repetition, attention, and care. Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world. We seek lasting materials, enduring construction, and timeless utility, not because objects are meant to be admired, but because they are meant to be used. Our shops are found in some of the world's great creative neighborhoods. More than stores, they are places to discover tools, exchange ideas, attend workshops, and spend time with others who share a love of making, writing, drawing, and thoughtful living. The best tools earn their place quietly and become more valuable with time. Akira Ito and Peter Dunn
Offices: 110 K St, Boston, Massachusetts 02127, US · 1840 Union St, San Francisco, California 94123, US · 273 Newbury St, Boston, Massachusetts 02116, US · 275 Harvard St, Brookline, Massachusetts 02446, US · 1463 N Milwaukee Ave, Chicago, Illinois 60622, US
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