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Skills: Leadership, Customer Service, Quality Assurance, Staff Coaching, Performance Tracking
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Provide daily leadership and oversight to a team of Customer Service Representatives supporting federal financial and payroll operations. Ensure quality, productivity, and compliance while serving as the primary contact for operational issues.
Requires a high school diploma or equivalent, with a preference for an associate degree and at least one year of supervisory experience. Candidates must have 3-6 years of overall customer service or help desk experience depending on education level.
TechOp Solutions International is looking for a Lead Customer Service Representative to provide day-to-day leadership and oversight of a team supporting federal financial operations and payroll customer service functions. The Lead CSR will ensure quality, productivity, and compliance with contractual requirements while serving as the first point of contact for operational issues and staff guidance. This individual will work closely with program management to maintain high levels of customer satisfaction and operational performance.
Duties:
· High school diploma or equivalent required; Associates preferred
· Minimum of three (3) years of experience in customer service or help desk operations.
· 4 years of overall experience (for Associates) or 6 years (for HS)
· At least one (1) year of supervisory, lead, or team coordination experience.
· Familiarity with customer service systems, operational processes, and compliance requirements.
· Strong leadership, communication, and organizational skills.
· Ability to coach team members while maintaining a collaborative and customer-focused environment.
· Proficiency with Microsoft Office Suite.
· Must meet security eligibility requirements.
TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
TechOp Solutions provides technology and operational solutions to senior decision makers in federal, state and local governments, as well as private enterprises who must maintain situational awareness, collect critical information, strictly adhere to privacy and make timely risk-mitigated decisions despite the pressures of time and circumstance. In support of this mission, we are committed to providing our clients with levels of service that exceed their expectations while providing an open, supportive, challenging, team-oriented environment where our associates can succeed, achieve job satisfaction, professional and personal growth, and compensation based on their individual and the company's overall performance. A company history, a listing of career opportunities and a great deal of other information about TechOp Solutions is available on our corporate website: techopsolutions.com
Offices: 1820 N. Fort Myer Dr., Suite 620, Arlington, Virginia 22209, US
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