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$75k–$85k/yr
Full-time
Performance Bonus, Equity, Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance
Posted 22d ago
~40 hrs/week
Responsibilities
Oversee daily operational activities for short-term rental properties in the Smoky Mountains, managing staff and coordinating maintenance and housekeeping. Act as the primary point of contact for property owners and ensure guest satisfaction through timely issue resolution.
Requirements
Requires 4+ years of multi-site property management experience and 2+ years in people management and homeowner relations. Must be available for a flexible schedule including weekends and holidays, with the physical ability to perform light maintenance and travel daily.
Full job description
Who we are
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.
What we are looking for
As an Area Manager, you will oversee all daily operational activities related to our AvantStay properties in the Smoky Mountains area, working cross functionally with the maintenance, housekeeping, and operations teams. This role will require the ability to supervise others and adhere to strict deadlines to ensure guest needs and expectations are met and exceeded.
This position requires close proximity to the market with frequent travel to various sites within the designated area.
What you’ll do
You will be responsible for the following duties and responsibilities, which may not be an exhaustive list:
Directly supervising and managing market staff, including hiring, training, coaching, and evaluating performance and delegating tasks to field operations personnel.
Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
Supervising the progress and rectification of guest and homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
Meeting and maintaining AvantStay standards and metrics related to owner satisfaction.
Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues.
Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations at each property within the select market.
Carrying out essential administrative duties to support daily operations and assigning tasks to team members as necessary.
Ensuring all homes have appropriate inventory levels of consumables and linens for the select market.
Conducting regular inspections of properties to ensure compliance with AvantStay standards and regulations.
Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets.
Traveling daily to various properties within the designated area to oversee operations and ensure compliance.
Being available “On Call” after-hours for market support.
What you’ll bring
4+ years of property management experience with multi-site locations and exposure to working with decentralized teams
2+ years of experience in people management
2+ years of in homeowner relations
Ability and availability to work weekends, holidays, and with an overall flexible schedule to fit current business needs
Ability to spend a majority of working time standing, walking, and driving to properties
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, stoop, and occasionally push, pull, and lift more than 25 lbs.
Ability to execute on light maintenance needs
Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines and work in a fast paced environment
Basic skills in Microsoft Office (Excel, Word & PowerPoint); CRM knowledge is a plus
Compensation
The role has a salary range of $75,000 - $85,000 a year + generous performance bonus + equity
Complimentary and discounted stays at AvantStay properties
Paid parental leave
Wellness stipend
Cell phone stipend
Mileage reimbursement
When you join AvantStay
You’ll be doing work that matters alongside an experienced and dynamic team, transforming the way people travel and vacation. Your place within the colossal travel and real estate industries will leave you with a wealth of opportunities to feel both challenged to innovate and rewarded for your efforts. Of course, we will offer you pay and benefits, but we’re about more than that. AvantStay is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at AvantStay.
Equal Employment Always We're proud to be an equal opportunity employer and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
AvantStay, elevating group travel with beautifully designed, tech-enabled vacation rentals.
Industry
Hospitality
Company size
501-1,000 employees
Founded
2017
Headquarters
Austin, Texas
LinkedIn followers
68,651
Total funding
$186M
AvantStay is the largest and highest-rated luxury vacation rental management company in the United States. AvantStay delivers a highly-curated experience customized to guests’ needs, using a proprietary tech suite to power bookings, seamlessly operationalize in-field and remote management, and activate authentic and elevated consumer touch points.
We've been recognized by industry leaders and press with awards such as:
• Forbes Best Vacation Rentals of 2026
• Inc 5000 Fastest Growing Companies 4 years in a row!
• Inc 5000 2021: #332 Overall
• a16z Marketplace 100: #57 Overall, #6 in Travel
• 2024 Skift Short-Term Rental Awards: Finalist for Best Luxury Vacation Rental and Best Booking Platform
• Skift's Short-Term Rental 250: #5 Vacation Home Manager
• Top 1% Market Leader in Vacation Rental Management by Comparent
• International Hospitality Institute's 100 Most Influential People in Global Hospitality and Travel for 2023: Sean Breuner & Reuben Doetsch
• Built in LA Best Places to Work 2022: #59 Midsized Companies
• Best Startup US: 101 Top CEOs in Hospitality
Offices: 9901 Brodie Ln, Suite #6012, Austin, Texas 78748, US
HospitalityTechnologyOperationsBrandand Real EstateHospitalityTourismTravel
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