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Full-time
bachelor degree
Competitive Salary, Bonus, Paid Vacation, Paid Holidays, Sick Time, 401K
Posted 17d ago
~40 hrs/week
Responsibilities
The Field Quality Engineer leads and reports on customer and field-related quality activities to improve the overall customer experience. This involves conducting failure analysis, gathering field data, and managing a project pipeline to implement quality improvements across equipment platforms.
Requirements
Requires a bachelor's degree in engineering or management and at least 5 years of quality experience in a low-volume, high-mix manufacturing environment. Candidates must be able to travel up to 50% and possess strong proficiency in quality tools like FMEA, CAPA, and 8D.
Full job description
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
Competitive salary and bonus!
Paid vacation with additional paid holidays and sick time
Comprehensive benefits package including 401K, medical, dental, and vision care – available day one
The Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our platforms. This role will bring improved connection between the customer and our internal functional teams.
In this role, your responsibilities will include oversight of all quality related aspects for each equipment platform, primarily including failure analysis and data gathering based on customer provided feedback, resulting in the development of a clearly defined project pipeline - which will include analysis of factors that are utilized to define each project. The role will coordinate information from Product Technical Support teams, Field Teams via warranty and other data, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience.
This position will report to the Customer Product Quality Manager and is will be primarily located in the Airside Center of Excellence in York, PA.
How you will do it
Provide Field Quality leadership across assigned product families with a focus on driving improved customer quality experience across their assigned equipment portfolio.
Provide data and impact analysis of improvement opportunities to leadership for project formation and resourcing. This will include actively tracking metrics to quantify effectiveness and accountability for conversion of opportunities to tangible customer benefits.
Interact with customers, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues. This will include doing customer research and customer investigations to understand root cause and calculation of benefits for quality improvements.
Partner with Field Technical team members to develop effective communication strategies that allow JCI to focus on critical improvement deliverable.
Development of a clearly defined project pipeline with priorities in place to deliver maximum benefit to our customers and the SBU. Providing leadership with data and tools to quantify and champion impactful quality improvement projects will be key to driving a change in our quality culture.
Develop a strong understanding of customer perception/experience as it relates to equipment performance, Critical To Quality (CTQ) elements.
Provide field facing data analysis to facilitate supplier, reliability, and other quality improvements into existing processes.
What we look for Required:
Bachelor’s degree in engineering, management or related discipline, including 5+ years of experience in quality in a low volume, high mix manufacturing environment.
Excellent interpersonal skills, with demonstrated success in professional customer and supplier interaction.
Ability to travel up to 50% with some peaks at higher levels.
Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization
Team oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies
Project management and planning tools, including monitoring of project activities and project trackers via relevant IT tools.
Strong background in quality tools such as problem solving (9S/8D), strategy or A3 methodologies, FMEA, NCR, Deviations, CAPA.
Preferred to have data analysis background (MS Excel/Power-Bi or similar)
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visitEEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Related keywords
Field Quality EngineeringManufacturingQuality Tools8D9SA3FMEANCRCAPALeanPower-BiMS ExcelRoot Cause AnalysisCustomer ExperienceProject PipelineLow Volume High Mix
Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency and decarbonization. We help our customers use energy more productively, reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing and higher education.
For more than 140 years, Johnson Controls has been delivering performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turning goals into real-world results and helping move society forward.
Visit johnsoncontrols.com for more information.
Offices: Milwaukee, Cork, Ireland T12 X8N6, IE · Milwaukee, Milwaukee, Wi 53202, US · Milwaukee, Plymouth Charter Township, MI 48170, US · 1051 Floyd Dr, Lexington, KY 40505, US · 6046 12 St SE, Calgary, AB T2H 2X2, CA
EngineeringManufacturing OperationsSalesBuilding AutomationFire & Hazard ProtectionIndustrial RefrigerationHVACSecurityand SustainabilitySmart Building
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