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Full-time
high school
Life Insurance, Vision Insurance, Dental Insurance, Health Insurance, Paid Time Off, Continuous Training
Posted 14d ago
~40 hrs/week
Responsibilities
Lead and motivate a team of technicians to drive sales and customer service metrics while ensuring high-quality device repairs. Responsibilities include training staff, implementing new processes, and performing hands-on repairs for various electronic devices.
Requirements
Requires a high school diploma, a valid driver's license, and demonstrated experience in team leadership and device repair. Candidates must be able to lift 50 pounds and have flexibility to work variable hours including weekends.
Full job description
uBreakiFix by Asurion – Store Lead
Why Join Us:
Comprehensive benefits; including: Life insurance, Vision insurance, Dental insurance, and health insurance.
Paid time off.
Continuous training to enhance your skill set.
Competitive hourly compensation and benefits package.
Prospects for career growth based on your preferences.
Skill development and practical training.
Position Type:W2 Employee
Compensation:up to $17 per hour plus monthly incentives
Don't miss the chance to be part of our expanding network of uBreakiFix retail stores, dedicated to providing device repair services within local communities. This is a fantastic opportunity for individuals of all skill levels to join our team.
In this role, you'll serve as a Lead:
Drive sales and customer service metrics by motivating technicians and holding them accountable for their performance.
Demonstrate an understanding of sales behaviors and customer service best practices, ensuring that Technicians are well-versed in the Connected Home product and the 'Serve, Solve, and Sell' approach.
Train and develop the Tech team.
Act as the point of contact for dispatched technicians.
Implement new processes.
Participate in daily/weekly meetings with Operational leadership.
As a Retail and Repair Tech, your responsibilities include:
Learning and applying the details of the Connected Home product, understanding the customer's technology, and offering and selling protection/tech support solutions.
Consulting with customers to identify issues or explain repair procedures.
Repairing devices, addressing cracked glass, and conducting pre- and post-repair testing.
Applying sales experience to consistently promote the Connected Home product and employ the 'Serve, Solve, and Sell' approach.
Experience Requirements:
Demonstrated experience as a Team Leader/Supervisor.
Highly recommended experience in sales and customer service.
Essential experience with device repair, including computers, laptops, tablets, phones, hardware, software, and phone screen LCD replacement.
Past experience with ability to frequently lift and move items weighing more than 50 pounds.
This is a full-time position with varying schedules. Working days and hours are Monday to Saturday from 10 am to 7 pm, and Sundays from 12 pm to 5 pm.
Deal-Breaker Qualifications:
A high school diploma or equivalent is required.
A valid state driver's license and a clean driving record are required.
Successful completion of a background check and drug screening.
Flexibility to work variable hours, including weekends and evenings.
Legal authorization to work in the United States.
uBreakiFix is an equal-opportunity employer, dedicated to offering equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
We provide fast and affordable repair for the devices that power you.
Industry
Computers and Electronics Manufacturing
Company size
1,001-5,000 employees
Founded
2009
Headquarters
Orlando, FL
LinkedIn followers
11,463
Total funding
$122K
uBreakiFix by Asurion provides professional repair services for anything with a power button, from smartphones, tablets, and computers to game consoles, smart speakers, and drones—and everything in between. While common repairs include cracked screens, battery issues, and water damage, our repair experts have fixed millions of devices and can help with most any tech mishaps. We offer free, no-obligation diagnostics on all gadgets, as well as a low-price guarantee and 90-day warranty on all repairs. When tech breaks, we can fix it at nearly 700 uBreakiFix by Asurion stores across the U.S. and Canada, plus a network of more than 600 We Come to You mobile repair vehicles.
Visit uBreakiFix.com for more information.
Offices: 200 S. Orange Avenue, Suite 200, Orlando, FL 32801, US
iPhone / Smartphone RepairiPodiPad and Tablet RepairGame Console RepairPC and Mac Repairand Drone RepairElectronicsService IndustryFranchiseEnterprise
How much do Management & Leadership jobs in Michigan pay?
Based on 2475 listings with disclosed salaries, most management & leadership jobs in Michigan pay between $65k–$177k per year. Individual offers vary with seniority, company size, and specialization.
How many Management & Leadership jobs are open in Michigan right now?
There are currently 12,116 open management & leadership positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Michigan?
Companies currently hiring include Domino's, Ford Motor Company, Stellantis, Meijer, Corewell Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Michigan?
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