Montgomery, Alabama, United States · On-site
$98k–$127k/yr
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to re…
Skills: Call Center Leadership, Medicaid Operations, Healthcare Payer Operations, Stakeholder Management, KPI Monitoring
Montgomery, Alabama, United States · On-site
$78k–$101k/yr
The Operations Claims Processing Manager is responsible for leading all Medicaid Claims Processing operations and serves as the primary point of contact for claim-related operational functions. This role provides leaders…
Skills: Medicaid Claims Processing, Regulatory Compliance, Performance Management, Operational Excellence, SLA Management
Montgomery, Alabama, United States · On-site
$14/hr–$19/hr
Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who …
Skills: Retail Management, Customer Service, Team Leadership, Merchandising, Stock Organization
Montgomery, Alabama, United States · On-site
$98k–$127k/yr
The Enhancement Manager serves as the primary liaison between the Agency and Medicaid for enhancement initiatives occurring after the Takeover Phase. This role oversees design, development, implementation, certification,…
Skills: Project Management, Stakeholder Communication, Risk Management, Medicaid Certification, DDI Coordination
Montgomery, Alabama, United States · On-site
$98k–$127k/yr
The Takeover Manager serves as the primary liaison between the Agency, State Medicaid, and participating MES Module Contractors during the Takeover Phase. This role oversees design, development, implementation, certifica…
Skills: Project Management, Stakeholder Communication, Medicaid Certification, Multi-supplier Project Management, Risk Management
Mobile, Alabama, United States · On-site
Home Health Case Manager (RN) JOB SUMMARY: A Registered Nurse administers skilled nursing care to patients on an intermittent basis in their place of residence. This is performed in accordance with physician orders and p…
Skills: Skilled Nursing Care, Case Management, Patient Evaluation, Care Planning, OASIS Assessments
Decatur, Alabama, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Decatur, Alabama, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Decatur, Alabama, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Decatur, Alabama, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Employee Training, Customer Service
Decatur, Alabama, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Guntersville, Alabama, United States · On-site
$59k–$82k/yr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail Management, Customer Service Management, Organizational Skills, Interpersonal Skills, Problem Solving
Birmingham, Alabama, United States · On-site
Description Assistant Community Manager Monroe Group is looking for an Assistant Community Manager to join our team! We are seeking an Assistant Community Manager who can provide management support to our affordable PBS8…
Skills: Affordable Housing Management, Project-Based Section 8, Rent Collection, Lease Administration, Customer Service
Hoover, Alabama, United States · On-site
Description Lakeview Estates is Seeking a Rise Coordinator to join their team! The Rise Program Coordinator reports directly to the Pearl Director or the Program and Outreach Coordinator depending on community. PURPOSE: …
Skills: Memory Care, Dementia Care, Program Development, Cognitive Support, Resident Engagement
Montgomery, Alabama, United States · On-site
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Visi…
Skills: Retail Management, Team Leadership, Customer Service, Merchandising, Store Operations
Huntsville, Alabama, United States · On-site
Overview We are seeking a highly experienced and technically authoritative Senior, Systems Security Engineer (SSE) to lead the integration of Supply Chain Risk Management (SCRM) and program protection principles into a c…
Skills: Systems Security Engineering, Supply Chain Risk Management, Anti-Tamper Technologies, Cryptography, Risk Management Framework
Gulf Shores, Alabama, United States · On-site
Responsibilities: Responsible for role modeling our customer service commitment Follow our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in…
Skills: Customer Service, Cash Handling, Team Leadership, Coaching, Food Preparation
Auburn, Alabama, United States · On-site
Overview The Project Manager I provides project-related management for small to mid-scale construction projects across various markets within an assigned Region or Division and is responsible for utilizing H&M's Project …
Skills: Project Management, Construction Management, Risk Management, Critical Path Scheduling, Stakeholder Management
Montgomery, Alabama, United States · On-site
$20/hr–$23/hr
Welcome and thank you for your interest in joining our team! We’re excited that you’re considering a career with us. At Sud Stop Car Wash, we’re always looking for individuals who bring passion, integrity, and a commitme…
Skills: Leadership, Sales Coaching, Customer Engagement, Performance Tracking, Inventory Management
Montgomery, Alabama, United States · On-site
Overview Full-time days 1 year of Home Health experience required! RN Management experience required! Make a difference every day as an Amedisys registered nurse clinical manager Join Amedisys-one of the largest and most…
Skills: Clinical Management, Patient Care, Staff Supervision, Home Health Care, Plan Of Care Development
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Leads Medicaid Customer Relations Operations, overseeing call center and mailroom functions to ensure exceptional service delivery. Responsible for managing Call Center Managers, meeting SLAs/KPIs, and conducting audits for agency reporting.
Requires a Bachelor's degree in a relevant field and over 8 years of experience managing Medicaid or major healthcare payer operations. Must possess strong call center leadership skills and be able to pass a background check including fingerprinting.
The Customer Relations Operations Manager leads all Medicaid Customer Relations Operations, serving as the primary point of contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders.
This position is contingent upon the award of a government contract. Recruiting and interviewing activities may occur prior to contract award; however, employment and start dates are subject to contract award, funding, customer approval requirements, and/or satisfaction of any applicable pre-employment conditions.
Key Responsibilities
Serve as the primary point of contact for Alabama Medicaid CPMS Customer Relations Operations.
Oversee Call Centers and Mailroom services.
Lead and support Call Center Managers.
Ensure SLAs and KPIs are met or exceeded.
Conduct audits and present quarterly agency reports.
Monitor customer satisfaction and drive continuous improvement.
Required Qualifications
Bachelor’s degree in computer science, Information Systems, Healthcare Administration, Business Administration, or equivalent combination of education and experience.
8+ years managing Medicaid or major healthcare payer operations.
Strong call center leadership experience.
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced, high-stress environment.
Must complete a background check that includes fingerprinting.
Preferred Qualifications
Medicaid program support experience.
Government healthcare contract experience.
Executive stakeholder presentation experience.
Flexible Working
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
Working For You
Perks and rewards designed for you:
Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $97,790-$127,000.
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.
Drive progress in every process
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com
Offices: 100 Campus Dr, Florham Park, New Jersey 07932, US · Avenida Maria Coelho Aguiar, 215, Sao Paulo, SP 05805-000, BR · 101 Yorkshire Blvd, Lexington, KY 40509, US · 40, Bengaluru, Karnataka 560066, IN · ulica Gdanska 47/49, Lodz, LD 90-729, PL
Based on 1109 listings with disclosed salaries, most management & leadership jobs in Alabama pay between $65k–$170k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 5,977 open management & leadership positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, Express Oil Change & Tire Engineers, CVS Health, Dollar Tree Stores, Diversicare Healthcare Services, LLC, among others. Browse the listings above to see every active employer.
Yes — 499 of the 5977 open management & leadership positions offer remote or hybrid work (200 remote, 299 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
