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$90k–$130k/yr
Full-time
Competitive Salary, Stock Options, Health Insurance, Dental Insurance, Vision Insurance, Unlimited Paid Time Off
Posted 24d ago
~40 hrs/week
Responsibilities
Manage day-to-day customer support across multiple channels to resolve buyer and seller issues. Build and optimize support systems, including Help Center content and AI-driven workflows, to scale the customer experience.
Requirements
Requires 2+ years of experience in customer-facing roles with strong communication skills across phone, email, and chat. Candidates should be comfortable with startup environments and capable of improving operational processes through documentation and tooling.
Full job description
About us
Garage powers the exchange of critical assets across America’s essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes.
In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started.
About the role
We’re looking for a Customer Success Manager to build and own the customer success function at Garage. You’ll be the first dedicated customer success hire, responsible for delivering an excellent experience to the buyers and sellers who use Garage while building the systems, workflows, and standards that let us scale.
This is a hands-on, high-ownership role. You’ll support customers directly across phone, email, chat, and text; help resolve transaction issues; partner closely with Operations, Product, Finance, and Go-to-Market; and turn recurring customer needs into better processes, documentation, automation, and product feedback.
You’ll be a strong fit if you’re excited to both work directly with customers and build the foundation of a function from the ground up.
In this role, you will:
Build Garage’s customer success operating system, including support workflows, escalation paths, response standards, internal documentation, Help Center content, macros, and knowledge-base resources.
Create scalable processes, tooling, and automations that make support faster, more consistent, and easier to manage as Garage grows.
Own the day-to-day customer experience across phone, email, chat, and text for buyers and sellers.
Triage, investigate, and resolve customer issues end-to-end, escalating across Operations, Product, Finance, or Go-to-Market when needed and staying accountable through resolution.
Build voice-of-customer insights by identifying patterns in customer questions, pain points, and product friction, then translating those insights into clear recommendations for internal teams.
Support purchase management workflows by coordinating next steps, customer updates, and internal handoffs that keep transactions moving.
Define what great customer success looks like at Garage and build the foundation for the function we’ll scale from.
What we’re looking for
You have owned meaningful customer relationships or customer workflows before and are ready to build the function, not just operate inside one.
You are highly organized and can manage multiple customer issues, internal handoffs, and process improvements at the same time.
You know how to bring structure to ambiguity by creating processes, automations, tools, and documentation that help a support system scale.
You have strong judgment: you know when to solve independently, when to escalate, and how to keep customers informed.
You look for root causes and repeatable fixes rather than only answering one-off questions.
You are a quick learner who can understand new tools, spot operational gaps, and implement practical solutions quickly.
Required
3+ years of experience in customer success, customer support, customer experience, account management, operations, or another customer-facing role.
Experience managing customer issues or customer workflows from intake through resolution.
Strong written and verbal communication skills, including comfort communicating directly with customers across multiple channels.
Strong organizational skills and follow-through in a fast-moving environment.
Ability to learn new tools quickly, bring clarity to ambiguous workflows, and implement new processes as the company scales.
Nice to have
Experience using customer support or customer success platforms such as Intercom, Front, Pylon, Zendesk, or similar tools.
Experience at a startup or high-growth technology company.
Experience with marketplaces, logistics, payments, procurement, equipment, or operationally complex transactions.
Experience building Help Centers, knowledge bases, macros, customer education resources, or internal support documentation.
Experience improving workflows through automation, AI tools, routing, implementation, or migration.
Our values
Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.
Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
Customer focused. We have a genuine love for our customers. Customer success is our success.
Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.
Why Garage?
Our product is something people use everyday to buy the equipment local communities everywhere depend on.
We’ve grown revenue over 10x in the last year and are well capitalized with $18M in funding raised total.
We have a talent-dense, high-performing team from Ramp, Twitter, Goldman Sachs, Bilt, Wise, Unify, Honey, PayPal, and more.
You’ll be one of our first 35 employees, operating as a foundational member of the team, partnering alongside the company’s founders.
What we offer
Competitive salary and stock options
Health, dental and vision insurance (100% covered)
Unlimited paid time off every year (in addition to company observed holidays)
Garage is the marketplace for America's most essential vehicles and equipment.
Industry
Software Development
Company size
11-50 employees
Founded
2023
Headquarters
New York, NY
LinkedIn followers
3,904
Total funding
$500K
Trusted by cities and public safety agencies across America, Garage is the AI-powered marketplace transforming how America's most essential assets are bought and sold. By automating everything from appraisals to freight, Garage saves time and money for communities of all sizes.
Backed by Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors.
Based on 2088 listings with disclosed salaries, most logistics jobs in New York pay between $62k–$130k per year. Individual offers vary with seniority, company size, and specialization.
How many Logistics jobs are open in New York right now?
There are currently 10,595 open logistics positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Logistics roles in New York?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Advance Auto Parts, Dollar Tree Stores, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Logistics jobs in New York?
Yes — 641 of the 10595 open logistics positions offer remote or hybrid work (134 remote, 507 hybrid).
How do I apply for Logistics jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.