San Francisco, California, United States · Hybrid
$112k–$168k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: SQL, Data Storytelling, Support Analytics, Dashboarding, Zendesk
San Francisco, California, United States · On-site
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San Francisco, California, United States · On-site
$125k–$145k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Customer Success Management, Strategic Implementation, Client Relationship Management, Process Creation, Success Metrics Management
Secure Income ManagementSan Francisco, California, United States · On-site
$150k–$500k/yr
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Skills: Insurance Sales, Financial Planning, Estate Planning, Client Relationship Management, Closing
San Francisco, California, United States · Hybrid
$168k–$247k/yr
Vir Biotechnology, Inc. is a clinical-stage biopharmaceutical company focused on powering the immune system to transform lives by discovering and developing medicines for serious infectious diseases and cancer. Its clini…
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San Francisco, California, United States · Hybrid
$80k–$90k/yr
The Immigrant Legal Resource Center is Hiring! Education Team Operations Coordinator - San Francisco, CA The Immigrant Legal Resource Center (ILRC) is seeking a full-time Education Team Operations Coordinator to work in …
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Menlo Park, California, United States · Remote OK
$202k–$273k/yr
Meta designs, builds, leases, and operates high-performance, efficient data centers. Locating, developing and managing this data center infrastructure effectively is synonymous with ensuring high uptime, capacity availab…
Skills: Economic Development Negotiation, State and Local Taxes, Contract Negotiation, Financial Analysis, Project Management
San Francisco, California, United States · Hybrid
$216k–$252k/yr
About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, an…
Skills: Product Assurance, Regulatory Readiness, Customer Trust, Security Compliance, Enterprise Trust
San Francisco, California, United States · On-site
$179k–$242k/yr
Amazon.com is seeking an experienced Corporate Development Leader who will be responsible for generating, managing and executing mergers and acquisitions, minority investments, and strategic partnership activities in the…
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San Francisco, California, United States · Hybrid
Lawyers’ Committee for Civil Rights of the San Francisco Bay Area (LCCRSF) is proud of our tradition of hosting Fall semester externs a great early step in your law career. Come join us in 2026 for a learning experience …
Skills: Legal Research, Legal Writing, Litigation, Advocacy, Client Interviewing
San Francisco, California, United States · Hybrid
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Skills: Tax Compliance, Tax Consulting, Tax Return Preparation, Client Relationship Management, Mentoring
San Francisco, California, United States · On-site
$70k–$80k/yr
San Francisco, California Job Description Primary Responsibilities The Business Development Coordinator will have responsibility for a variety of tasks in support of the overall business development efforts for its respe…
Skills: Client Presentations, Pitch Materials, Event Management, Market Research, Microsoft Office Suite
San Francisco, California, United States · Hybrid
$235k–$320k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Product Management, Product-Led Growth, Growth Engineering, A/B Testing, SQL
San Francisco, California, United States · Hybrid
$315k–$385k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Team Management, Litigation, Regulatory Compliance, Legal Engineering, Customer Engagement
San Francisco, California, United States · Hybrid
$150k–$210k/yr
Why Harvey At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work…
Skills: Technical Program Management, Product Operations, ML/AI Evaluations, Benchmarking Frameworks, SQL
San Francisco, California, United States · On-site
$89k–$146k/yr
$89,488 - $145,507 (CL 28) San Francisco, CA Position Overview The Ninth Circuit Court Libraries are currently accepting applications for the position of Branch Librarian and Archives Coordinator at our San Francisco Hea…
Skills: Collection Management, Archives Coordination, Legal Research, Reference Services, Personnel Supervision
San Francisco, California, United States · On-site
$25/hr–$30/hr
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Skills: Field Investigation, Evidence Gathering, Interviewing, Report Writing, Fraud Detection
San Francisco, California, United States · Hybrid
IREN is a vertically integrated AI Cloud provider, delivering large-scale data centers and GPU clusters for AI training and inference. IREN’s platform is underpinned by its expansive portfolio of grid-connected land and …
Skills: Regulatory Compliance, Risk Management, Employment Law, Immigration Compliance, Payroll Compliance
San Francisco, California, United States · Remote OK
$150k–$185k/yr
What We Do At Terabase Energy, we believe that digitalization and automation will drive the next wave of innovation and cost reduction in large scale solar. To fully unlock the potential of this opportunity, Terabase is …
Skills: Commercial Contracting, Legal Drafting, Contract Negotiation, SaaS Agreements, Procurement Agreements
San Francisco, California, United States · Hybrid
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of co…
Skills: Policy Communications, Issues Management, Executive Management, Strategic Communications, Media Relations
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Own the analytics function for User Operations by building dashboards and reports to track north star metrics like cSAT and TTR. Translate support data into actionable narratives and design feedback loops to connect support signals with Product and Engineering teams.
Requires 3–5 years of analytics experience, with at least 2 years specifically in support or customer success operations. Must be proficient in SQL and dashboarding tools, with deep familiarity with Zendesk data structures.
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
User Operations runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that.
As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the User Operations org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with User Operations leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale.
This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.
Own recurring reporting for User Operations — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences
Translate support data into clear narratives: what's happening, why, and what to do about it
Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time
Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance
Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need
Work with Harvey's central data team to connect support data to broader product and customer data sources
Identify and close data collection gaps — if we can't measure it, help define how we should
Design feedback loops that connect support signals to Product, Engineering, and Customer Success
Quantify the operational cost of product bugs, feature gaps, and onboarding failures
Contribute to QA analytics as the QA program matures
Track ticket deflection, AI/chatbot performance, and self-service effectiveness
Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools
Support ad hoc analytical requests from the Support Operations Manager, User Operations leadership, and senior stakeholders
3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function
Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't
SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas)
Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent
Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly
Strong data storytelling — you don't just present numbers, you write the narrative
Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at
Experience with Python for data manipulation or automation
Familiarity with dbt or similar data transformation tooling
Experience building or contributing to QA analytics programs
Background supporting enterprise SaaS or AI-native products
Experience working with Zendesk APIs or extracting data beyond standard reporting
AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier
Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask
Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong
Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself
Ownership: you treat User Operations analytics as your problem to solve, not a ticket queue to process
$112,000 - $168,000 USD
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing [email protected]
Harvey is domain-specific AI for legal and professional services.
Harvey is domain-specific AI for legal and professional services. Adopted by Fortune 500 companies like AT&T, Verizon, Cox, Koch, KKR, Bridgewater, more than 100,000 lawyers across 1,400+ customers in 60 countries and over 60% of AmLaw 100 law firms rely on Harvey to advance legal expertise faster across contract analysis, due diligence, compliance, and litigation. Backed by Sequoia Capital, OpenAI, GV, Kleiner Perkins, Coatue and EQT, Harvey is the trusted partner in modernizing the legal industry.
Offices: 201 3rd St, Suites 500, San Francisco, California 94103, US · New York, NY 10010, US · London, GB · Sydney, AU · Tortonto, CA
Based on 188 listings with disclosed salaries, most legal jobs in San Francisco, CA pay between $83k–$250k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 252 open legal positions in San Francisco, CA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include San Francisco Department of Public Health, Harvey, Interlingva, Inc., Anthropic, UCSF Department of Anesthesia and Perioperative Care, among others. Browse the listings above to see every active employer.
Yes — 137 of the 252 open legal positions offer remote or hybrid work (24 remote, 113 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
