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Other
bachelor degree, postgraduate degree
Posted 19d ago
Apply by Jul 24
~40 hrs/week
Responsibilities
Lead the strategic vision and operational execution of workforce planning to ensure optimal staffing and SLA compliance. Drive operational efficiency through advanced analytics, automation, and cross-functional collaboration with senior leadership.
Requirements
Requires 4-6 years of workforce management experience with at least 3 years in a senior leadership role. A bachelor's degree in a business or analytical field is required, with an MBA preferred.
Full job description
Overview
As the Senior Manager of Workforce Management for Product Support, you will occupy a pivotal leadership role responsible for driving the strategic vision and operational execution of workforce planning and management within a high-performing product support environment. Your mission will be to harness advanced workforce analytics, streamline resource allocation, and ensure the seamless alignment of personnel with dynamic business needs, all while championing a culture of operational excellence and customer-centricity.
This role demands a forward-thinking, data-savvy leader who can seamlessly integrate strategic foresight with day-to-day execution, enabling the organization to consistently meet and exceed service-level agreements (SLAs) while maintaining cost efficiency and scalability.
Responsibilities
PRIMARY RESPONSIBILITIES
Responsibilities for this position include but are not limited to the following:
Strategic Workforce Optimization
Architect and implement sophisticated workforce management strategies that align with both immediate operational demands and long-term organizational growth objectives.
Forecast workforce requirements using predictive analytics, ensuring optimal staffing across multi-channel product support functions.
Anticipate future trends in workload dynamics and proactively adjust capacity planning frameworks to accommodate evolving business landscapes.
Data-Driven Leadership & Performance Excellence
Leverage advanced data analytics to identify actionable insights, refine operational efficiencies, and drive measurable improvements in service delivery.
Develop and maintain performance dashboards that provide real-time visibility into workforce utilization and adherence to SLAs.
Foster a results-oriented culture through meticulous evaluation of key performance indicators (KPIs) and implementation of targeted interventions.
Cross-Functional Collaboration & Team Empowerment
Serve as a strategic partner to senior leadership, product support teams, and other functional units to ensure a unified approach to workforce strategy.
Inspire, mentor, and lead a high-caliber team of workforce management professionals, promoting innovation and professional growth.
Cultivate partnerships with technology and operational teams to optimize workforce management platforms and identify process enhancement opportunities.
Continuous Innovation & Process Transformation
Spearhead initiatives to streamline workforce operations through automation, advanced scheduling solutions, and intelligent workload distribution.
Stay at the forefront of industry trends and workforce management methodologies to ensure the organization remains an agile and competitive leader.
Translate complex workforce data into compelling narratives that inform executive decision-making and strategic planning.
Qualifications
QUALIFICATIONS
Required:
A minimum of 4 - 6 years of progressive experience in workforce management within a complex, high-volume support environment, with at least 3 years in a senior leadership capacity.
Demonstrated success in implementing workforce optimization strategies that result in enhanced customer satisfaction and operational efficiency.
Bachelor’s degree in Business Management, Finance, Operations Research, Business Strategy, Data Analytics, or a related discipline; an MBA or equivalent advanced degree is preferred.
KNOWLEDGE/SKILLS/ABILITIES
Technical Proficiency:
Mastery of workforce management platforms (e.g., NICE, Verint, or comparable tools).
Proficient in leveraging advanced analytics tools such as Tableau, Power BI, or other business intelligence systems.
Familiarity with CRM systems and multi-channel support frameworks is highly advantageous.
Key Competencies:
Exceptional analytical acumen, with the ability to translate data into impactful strategies.
Proven leadership and team-building capabilities with a track record of inspiring high performance.
Superior communication, negotiation, and stakeholder management skills.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry. By using RealPage solutions for operational excellence in the front office and throughout property operations, many leading property owners, operators and investors gain transparency into asset performance with data insights, enhancing experiences with customized tools and improving efficiencies to generate incremental yield. In 2021, 2022, 2023 and 2024, RealPage was recognized as ENERGY STAR® Partner of the Year for Sustained Excellence from the Environmental Protection Agency (EPA) and the U.S. Department of Energy. In 2024, RealPage was recognized as one of America’s Best Employers by Forbes and America’s Best Employers for Women by Forbes and one of America’s Greatest Workplaces for Women by Newsweek. RealPage has been recognized as The TITAN Innovation Awards’ 2024 Gold Winner in the Innovation in Services and Solutions – Real Estate category for LOFT™.
Founded in 1998 and headquartered in Richardson, Texas, RealPage joined the ThomaBravo portfolio of market-leading enterprise software firms in 2021 to realize faster growth and innovation in serving more than 24 million rental units from offices in North America, Europe and Asia. RealPage has been certified as a Great Place to Work™ in India, the Philippines, the UK and the U.S.
Offices: 2201 Lakeside Blvd., Richardson, Texas 75082, US · 5th Floor, Building No. 20, Mindspace Cyberabad, Hyderabad, AP 500084, IN · 2201 Lakeside Blvd, Richardson, TX 75082, US
How many Human Resources jobs are open in Pasig, Philippines right now?
There are currently 49 open human resources positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, Alta Resources, International SOS, Orica, RealPage, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Pasig, Philippines?
Yes — 16 of the 49 open human resources positions offer remote or hybrid work (1 remote, 15 hybrid).
How do I apply for Human Resources jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.