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Full-time
Competitive Salary, Various Allowances, Time Off With Pay, Alternating Friday Off Week, Health And Life Insurance, Retirement Plan
Posted 29d ago
~40 hrs/week
Responsibilities
Lead the APAC reporting and quality function by overseeing a team of professionals to deliver accurate business insights and operational excellence. Collaborate with regional and global stakeholders to align reporting standards and drive continuous improvement in service quality.
Requirements
Requires at least 3 years of experience in team handling and quality management within a CSAT-based environment. Candidates must possess excellent communication skills and proficiency in standard office software.
Full job description
At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.
Job Description
Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines! Join us and enjoy the following!
Competitive salary | Various allowances | Time Off with Pay | Alternating Friday Off Week | Health and Life Insurance | Retirement Plan | Savings and Investment Plan | Employee Assistance Program | Overall Wellbeing Programs | Employee engagement activities | Participation to volunteer programs that impact our community | Membership to various Employee Resource Groups | Comprehensive Training Program | Mentoring Culture
Reports and Quality Team Leader – HR Shared Services
We are seeking a highly motivated and results-driven professional to lead our APAC reporting and quality function. This role is responsible for overseeing a team of reporting and quality professionals, ensuring the delivery of accurate, timely, and actionable business insights while driving a culture of continuous improvement, operational excellence, and customer-centric quality management. You will collaborate closely with regional stakeholders and global counterparts to align reporting standards, optimize processes, enhance quality performance, and champion initiatives that improve both customer and employee experience.
The successful candidate will leverage data-driven insights to identify opportunities, influence business decisions, and drive sustainable improvements that strengthen service quality, customer satisfaction, and operational effectiveness.
The ideal candidate is a strong people leader with exceptional analytical, stakeholder management, and problem-solving skills who is passionate about developing high-performing teams, elevating customer experience, and delivering measurable business impact.
Note: This position is based in Cebu. Candidates must be willing to relocate; however, please note that no relocation package will be provided.
Key Responsibilities:
Provide day-to-day leadership and supervision to a team of Tier 1 and Tier 2 associates, including workload management, attendance monitoring, and productivity tracking.
Conduct regular coaching and performance discussions with direct reports to drive continuous improvement and ensure achievement of individual, team, and operational performance metrics (a minimum of weekly performance reviews).
Conduct team meetings to ensure the effective and timely communication of relevant updates, align team objectives, and provide a forum for feedback, discussion, and continuous improvement.
Lead the development, implementation, and continuous improvement of quality assurance programs and reporting processes; monitor key quality metrics, analyze trends, provide actionable insights, and communicate progress to stakeholders.
Lead calibration sessions as well as quality and process reviews to maintain consistency and accuracy across HR Shared Services.
Serve as the primary liaison between APAC HR and Workforce Analytics, acting as the Regional Reporting Lead for APAC to ensure alignment, effective communication, consistency of reporting standards, and successful execution of global initiatives.
Act as the escalation point for reporting and quality issues, ensuring timely resolution and stakeholder communication.
Develop and maintain reporting documentation, desktop procedures (DTPs), and quality frameworks.
Create talking points or analysis on Weekly Operational Reports and Business Reviews.
Manage the employment status of members and participate in their transfer, promotion or regularization.
Identify and address misconduct, policy, and process violations of members.
Schedule and organize team activities and support department initiatives to drive employee engagement.
Basic Job Requirements
With at least 3 years of relevant experience in team handling and quality management in a CSAT-based environment (e.g., BPO).
Excellent written and oral communication skills
Proficient computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations
Demonstrate problem-solving skills of a complex nature
Other Job Requirements
Preferred Qualifications
To be Considered Candidates: Must be authorized to work in the country where the position is located.
We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
Fluor is building a better world by applying world-class expertise to solve our clients' greatest challenges.
Industry
Construction
Company size
10,001+ employees
Founded
1912
Headquarters
Irving, Texas
LinkedIn followers
1,130,807
Total funding
$2.3B
Fluor Corporation is a global engineering, procurement and construction company. We work with leaders in the energy, infrastructure, life sciences, advanced technologies, mining and metals industries, as well as government agencies, to build a better world.
Since our founding in 1912, we have been building a legacy of innovation. Our nearly 27,000 employees provide professional and technical solutions to deliver safe, well-executed, capital-efficient projects for our global clients.
At Fluor, we believe in open communication and value the conversations that are fostered through our social media communities. To learn more about our community standards, please visit: https://www.fluor.com/community-standards
Fluor has been notified of fraudulent employment offers being made via email, WhatsApp and other channels to prospective candidates. Learn more: https://www.fluor.com/careers/recruitment-fraud-warning
Offices: 6700 Las Colinas Blvd., Irving, Texas 75039, US
How many Human Resources jobs are open in Cebu City, Philippines right now?
There are currently 28 open human resources positions in Cebu City, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Cebu City, Philippines?
Companies currently hiring include NCR Voyix, 5 ELK, Pilmico Foods Corporation - Aboitiz Company, MedSpecialized, Inc., Conduent, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Cebu City, Philippines?
Yes — 3 of the 28 open human resources positions offer remote or hybrid work (1 remote, 2 hybrid).
How do I apply for Human Resources jobs in Cebu City, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.