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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The People Development Manager will design and deliver learning programs while fostering a culture of growth and engagement across the organization. They will partner with department heads to coach leaders, manage talent development initiatives, and ensure all training aligns with business objectives.
Requirements
Candidates should have significant experience in Learning and Development, preferably within the hospitality industry. Strong facilitation, coaching, and communication skills are essential, along with the ability to translate business needs into practical development solutions.
Full job description
Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Job Description
🌟 THE MISSION
You’re the person who makes sure Mama’s people grow, thrive and love what they do 💫👥
As our People Development Manager, you’ll bring Mama’s culture to life through learning, development and meaningful team experiences. You’ll help our people build confidence, sharpen their skills and unlock what they’re capable of — while keeping everything bold, playful and authentically Mama. 🎶✨
You don’t just organise training — you create moments that make people better.
HERE’S WHAT YOU’LL BE RESPONSIBLE FOR
🌱 Learning & Development Champion
Design and deliver engaging learning and development programmes aligned with Mama’s culture and business priorities
Identify development needs across departments and create practical solutions
Coordinate onboarding, induction and ongoing learning experiences
Ensure mandatory training and compliance requirements are delivered effectively
🎤 Culture & Engagement Builder
Bring Mama’s personality, values and ways of working to life through people initiatives
Create fun, relevant and memorable team experiences that build connection and belonging
Support engagement initiatives, recognition programmes and internal communications
Keep a close pulse on team sentiment and identify opportunities to strengthen the employee experience
🚀 Talent Development Partner
Support managers in identifying and developing high-potential talent
Coordinate career development, succession planning and internal mobility initiatives
Encourage a strong culture of coaching, feedback and continuous development
Help team members understand opportunities to grow within Mama and the wider Ennismore family
🤝 Leadership Coach & Partner
Partner closely with HODs and managers to understand their people-development priorities
Coach leaders on effective feedback, performance conversations and team development
Build managers’ confidence as people leaders
Provide practical support on individual development plans and performance improvement
📊 Learning & Performance Expert
Track learning activity, participation, completion and effectiveness
Monitor training KPIs and engagement metrics
Gather feedback and continuously improve learning programmes
Ensure development initiatives deliver meaningful impact for both people and the business
🌍 Brand & Culture Connector
Work closely with People & Culture and operational teams to ensure learning supports Mama’s commercial and guest experience objectives
Collaborate with external partners and training providers where relevant
Support wider Ennismore learning and talent initiatives
Ensure Mama’s culture remains consistent while allowing its personality to shine
Qualifications
MADE FOR YOU… ONLY IF ✨
You have strong Learning & Development / People Development experience, ideally within hospitality 🏨
You’re passionate about helping people grow and genuinely enjoy seeing others succeed
You’re a confident facilitator who can engage everyone from new joiners to senior leaders
You bring energy, creativity and personality into your learning experiences 🎤
You’re comfortable coaching managers and challenging them constructively when needed
You understand how to translate business needs into practical people-development solutions
You’re organised and commercially minded, with strong follow-through
You can balance structure and compliance with creativity and fun
You’re confident using learning platforms, engagement tools and people-development metrics
You thrive in fast-paced, high-energy and people-focused environments ⚡
YOUR LITTLE EXTRAS 🎯
Pre-opening experience? Big plus 🏗️✨
Experience with lifestyle, luxury or design-led hospitality brands
Experience developing leadership or emerging-talent programmes
Strong facilitation and public-speaking skills
Experience with succession planning, talent reviews or internal mobility
You’re naturally curious, approachable and constantly looking for better ways to develop people
You bring Mama energy — bold, inclusive, playful and authentic 🎶🔥
WORK AUTHORISATION 🌍
Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.
Additional Information
Next, we're sure you know the tune 🎶:
First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Human Resources jobs are open in Cape Town, South Africa right now?
There are currently 154 open human resources positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Cape Town, South Africa?
Companies currently hiring include Haldren, LabourNet, Marriott International Hotels, Inc., EXL, The Stepstone Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Cape Town, South Africa?
Yes — 96 of the 154 open human resources positions offer remote or hybrid work (72 remote, 24 hybrid).
How do I apply for Human Resources jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.