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Full-time
Posted 8d ago
~40 hrs/week
Responsibilities
The People & Culture Coordinator will manage day-to-day HR administration, including onboarding, employee records, and recruitment support. They will also act as a culture champion by organizing team engagement activities and serving as a primary point of contact for staff queries.
Requirements
Candidates should have previous HR or People & Culture experience, preferably within the hospitality industry. Strong administrative skills, proficiency in Microsoft Office, and the ability to handle confidential information with discretion are essential.
Full job description
Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent.
Job Description
🌟 THE MISSION
You’re the person who keeps Mama’s People & Culture world organised, connected and full of good energy 👥✨
As our People & Culture Coordinator, you’ll be at the heart of the team — supporting everything from onboarding and team member queries to engagement activities and day-to-day P&C administration.
You’re the friendly face people can count on, making sure the little things are taken care of so our people can focus on doing what they do best. 💫
You don’t just support P&C — you help create the Mama experience for our people.
HERE’S WHAT YOU’LL BE RESPONSIBLE FOR
👋 Team Member Experience Champion
Support a warm, engaging and seamless team member journey from onboarding onwards
Be a friendly and approachable point of contact for everyday P&C queries
Support team members with policies, procedures, benefits and general requests
Help create an environment where everyone feels welcomed, valued and included
📋 P&C Operations Pro
Support the day-to-day administration of the People & Culture function
Maintain accurate employee records, files and P&C documentation
Prepare letters, certificates, reports and other employee documentation
Support attendance, leave and other people-related administration
Ensure all documentation is handled accurately, confidentially and on time
🚀 Onboarding & Offboarding Coordinator
Coordinate smooth onboarding for new team members, ensuring all pre-employment documentation is completed
Support induction and orientation activities
Coordinate exit processes and ensure all relevant documentation is completed
Help new joiners feel part of Mama from day one 🌟
🎉 Culture & Engagement Supporter
Support team engagement activities, celebrations and recognition initiatives
Help bring Mama’s culture and personality to life across the hotel
Support internal communications and team events
Bring energy, creativity and a genuine people-first approach to everything you do
🤝 Recruitment & Talent Support
Assist the Talent Acquisition team with recruitment administration and coordination
Support interview scheduling, candidate communication and pre-employment processes
Maintain recruitment trackers and ensure candidate information is up to date
Help coordinate offers, joining formalities and new hire documentation
📊 People Data & Compliance Champion
Maintain accurate and confidential P&C records and systems
Support preparation of people reports, trackers and HR metrics
Assist with audits and ensure documentation complies with company policies and local requirements
Handle sensitive employee information with discretion and professionalism
💫 P&C Team Player
Work closely with all departments and managers across the hotel
Support the wider P&C team with projects and initiatives as required
Be proactive, helpful and ready to jump in wherever the team needs you
Build strong relationships across Mama and the wider Ennismore family
Qualifications
MADE FOR YOU… ONLY IF ✨
You have previous People & Culture / HR experience, ideally within hospitality 🏨
You’re organised, detail-oriented and great at keeping multiple things moving
You genuinely enjoy working with people and helping others
You’re approachable, positive and confident communicating with team members at all levels
You’re comfortable handling confidential information with discretion
You have strong administrative and coordination skills
You’re proactive and don’t wait to be asked to get things done
You’re comfortable working in a fast-paced, high-energy environment ⚡
You’re digitally confident and comfortable working with HR systems and Microsoft Office
You bring a people-first mindset and take pride in creating a great employee experience
YOUR LITTLE EXTRAS 🎯
Pre-opening experience? Big plus 🏗️✨
Experience with lifestyle, luxury or design-led hospitality brands
Experience supporting employee engagement and culture initiatives
Familiarity with HRIS / HR systems
You’re naturally curious, energetic and always ready to lend a hand
You bring Mama energy — warm, playful, authentic and genuinely passionate about people 🎶🔥
WORK AUTHORISATION 🌍
Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.
Additional Information
Next, we're sure you know the tune 🎶:
First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Human Resources jobs are open in Cape Town, South Africa right now?
There are currently 154 open human resources positions in Cape Town, South Africa listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Human Resources roles in Cape Town, South Africa?
Companies currently hiring include Haldren, LabourNet, Marriott International Hotels, Inc., EXL, The Stepstone Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Human Resources jobs in Cape Town, South Africa?
Yes — 96 of the 154 open human resources positions offer remote or hybrid work (72 remote, 24 hybrid).
How do I apply for Human Resources jobs in Cape Town, South Africa?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.