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Recess Hotel and Club
Associate Director of Events
Savannah, Georgia, United States · On-site
Senior
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Full-time
Posted 36d ago
~40 hrs/week
Responsibilities
Serve as the primary executive liaison and strategic anchor for a top-tier contract foodservice management account. Drive account health, growth, and retention through proactive management, escalation resolution, and cross-functional alignment.
Requirements
Requires 7+ years of experience in Enterprise Account Management or Strategic Customer Success, preferably within SaaS or hospitality technology. Must have a proven track record of managing complex, multi-location enterprise accounts and engaging with C-level stakeholders.
Full job description
Agilysys exclusively delivers state-of-the-art hospitality technology software solutions and services that help organizations go beyond what they can accomplish with traditional property management systems (PMS), point-of-sale (POS) solutions and food and beverage I & P systems. Our modern, state-of-the-art solutions work standalone to provide best-in-class capabilities or together in a coordinated ecosystem that unifies data and workflows across a property, equipping staff members to delight guests, improve efficiency, and grow margins. Our 100% hospitality customer base includes branded and independent hotels; multi-amenity resorts; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. You can learn more about us by visiting Leading Hospitality Management Software | Agilysys.
Position Summary
We are seeking a highly strategic and relationship-driven Executive Account Manager to serve as the primary dedicated liaison for one of our largest and most important clients - a top-tier contract foodservice management company in North America. This is a high-visibility, executive-level role focused exclusively on this single strategic account.
Working hand-in-hand with the Vice President of Strategic Accounts, you will jointly own the overall health and growth of this critical partnership. You will act as a trusted advisor at the executive level, driving proactive account management, escalation resolution, renewal and expansion opportunities, and seamless cross-functional coordination. This role is ideal for a polished, collaborative professional who thrives in a complex, matrixed environment and excels at building long-term executive relationships.
Why This Role Matters
This is a mission-critical role dedicated to safeguarding and scaling one of our most complex enterprise accounts. With hundreds of operational locations heavily dependent on our platform, even minor disruptions in support, billing, reporting, or product alignment can have significant downstream impacts on the client's business and our revenue retention.
As the Executive Account Manager, you will be the definitive anchor for this account. Expediting critical resolutions, protecting executive relationships, and identifying strategic expansion opportunities. Serving as the vital connective tissue between customer operations and our internal execution teams, you will drive the accountability, transparency, and deep cross-functional alignment required to make this flagship partnership a resounding success.
Key Responsibilities
Serve as the primary escalation point for critical support issues across the client’s enterprise footprint, ensuring swift resolution of high-severity incidents.
Manage executive-level relationships and communications with key customer stakeholders and internal leadership teams.
Coordinate cross-functional teams across Support, Product, Security, Finance, and Implementation to drive alignment and resolution of complex issues.
Own Monthly and Quarterly Business Reviews (MBRs/QBRs), KPI reporting, and executive-level reporting packages for senior stakeholders.
Maintain operational reporting related to hardware lifecycle management, inventory tracking, product purchase history, and overall account health.
Lead and participate in recurring operational and intake meetings with customers to continuously improve processes and enhance the client experience.
Maintain detailed account documentation, including organizational mapping, stakeholder structures, and strategic relationship intelligence.
Support the end-to-end renewal lifecycle, including contract coordination, commercial alignment, and retention strategy execution.
Act as the primary operational contact for billing inquiries, invoice management, pricing updates, quoting escalations, and other commercial requests.
Drive strategic enterprise initiatives, including large-scale software migrations, hardware remediation projects, and expansion opportunities.
Partner closely with Product teams to track Product Development Requests (PDRs) and ensure alignment with customer roadmap priorities.
Proactively analyze churn and downsell risk, delivering data-driven insights and recommendations to improve long-term retention and account health
Qualifications
7+ years of dedicated experience in Enterprise Account Management, Technical Account Management, or Strategic Customer Success.
Proven track record of managing large, complex, multi-location enterprise accounts with a massive operational footprint.
Deep background in SaaS, hospitality technology, F&B operations technology, or complex enterprise software environments.
Prior experience within the contract foodservice management industry is highly preferred.
Demonstrated success working hand-in-hand with executive-level stakeholders and navigating high-pressure client environments.
Strong functional understanding of SaaS renewals, enterprise contracts, complex billing processes, and overall commercial operations.
Adept at working cross-functionally to drive alignment across Product, Support, Finance, and Implementation teams.
Required Skills & Competencies
Proven ability to build trusted relationships with C-level executives and senior stakeholders, leading strategic business discussions that drive long-term customer success.
Highly organized with a demonstrated ability to manage multiple complex, high-visibility initiatives simultaneously while balancing competing priorities.
Strong commercial acumen with experience navigating enterprise SaaS contracts, pricing strategies, renewals, invoicing, and revenue growth opportunities.
Proven success partnering across Sales, Customer Success, Product, Support, Finance, and Executive Leadership to align internal teams and deliver exceptional customer outcomes.
Data-driven with experience leveraging KPIs, executive dashboards, and reporting to identify opportunities, measure success, and inform strategic decisions.
Exceptional critical-thinking and problem-solving skills with the ability to confidently lead high-priority customer escalations and drive timely resolutions.
Demonstrated ability to influence, build consensus, and drive accountability across cross-functional teams without direct reporting authority
Personal Attributes
Calm and level-headed under pressure, particularly when navigating high-severity escalations.
Highly structured and detail-oriented when managing deep operational complexity.
Forward-thinking with a strong bias toward identifying and mitigating risks before they impact the client.
An exceptional communicator capable of translating technical, financial, and operational challenges into clear executive narratives.
Collaborative yet firm, possessing the natural authority to influence both internal teams and external client stakeholders effectively.
Deeply customer-obsessed, bringing an unyielding sense of extreme ownership to account health, success, and long-term retention.
Exceptionally comfortable navigating ambiguity and managing evolving priorities within complex enterprise environments.
Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency in order to maintain compliance with their laws and to successfully perform in the role.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.
Agilysys is an equal opportunity employer. In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.
AI-powered hospitality technology and guest engagement driving loyalty, efficiency, revenue, and smarter growth.
Industry
Software Development
Company size
1,001-5,000 employees
Founded
1963
Headquarters
Alpharetta, Georgia
LinkedIn followers
47,492
Total funding
$73M
Agilysys delivers hospitality-focused technology that empowers properties to personalize guest experiences, streamline operations, and boost profitability. With solutions spanning POS, PMS, inventory, and analytics, Agilysys helps customers go beyond expectations through continuous innovation and a service-first culture rooted in long-term partnership.
Agilysys operates across North America, Europe, Asia-Pacific, and India with corporate services located in Alpharetta, GA.
Offices: 1000 Windward Concourse, Suite 250, Alpharetta, Georgia 30005, US · 6775 Edmond Street, Suite 100, Las Vegas, NV 89118, US · 5383 Hollister Ave, Suite 120, Santa Barbara, CA 93111 , US · 3380 146th Place SE, Suite 400, Bellevue, WA 98007 , US · 59-60 Thames Street, Windsor, SL4 1TX United Kingdom, GB
Based on 464 listings with disclosed salaries, most hospitality jobs in Georgia pay between $47k–$95k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in Georgia right now?
There are currently 8,705 open hospitality positions in Georgia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in Georgia?
Companies currently hiring include Domino's, Compass Group, Starbucks, Taco Mac Restaurant Group, The Wendy's Company, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in Georgia?
Yes — 260 of the 8705 open hospitality positions offer remote or hybrid work (175 remote, 85 hybrid).
How do I apply for Hospitality jobs in Georgia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.