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$21/hr–$22/hr
Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k) plan, Paid time off, Employee assistance program
Posted 12d ago
~40 hrs/week
Responsibilities
The Customer Care Specialist serves as the primary point of contact for residents, managing inquiries, service requests, and conflict resolution to ensure a positive living experience. They also assist with property operations, including maintenance coordination, community event planning, and resident retention efforts.
Requirements
Candidates must have a high school diploma or equivalent and 1-3 years of experience in customer relations within property management, retail, or hospitality. Strong communication skills, the ability to multitask in a fast-paced environment, and knowledge of Fair Housing regulations are preferred.
Full job description
Job DetailsJob Location: MEDICI - LOS ANGELES, CA 90017Position Type: Full TimeSalary Range: $21.00 - $22.00 HourlyAs the Customer Care Specialist, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience! You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience. This position is full-time, and is not exempt from overtime.
REPORTS TO: Customer Care Manager and/or Community Manager
ESSENTIAL JOB DUTIES:
Customer Service
Act as first level of contact for all resident inquiries, service requests and concerns.
Create a sense of community and an outstanding living experience for residents.
Resolution driven and promotes positive, proactive resident relations.
Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration.
Efficiently handle resident requests and complaints.
Contribute to resident retention efforts through service delivery and participation in resident events and resident outreach.
Assist with all inquiries, including move-in process, resident requests, follow-up, administration, renewal process and move-out process.
Demonstrate service excellence by being a role model for company values, our employee promise, policies and initiatives.
Sales and Marketing
Plan and host community events.
Utilize social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
Contribute to the resident renewal process by acting in a sales capacity to present renewal options to residents.
Operations
Contribute to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned.
Conduct patio and balcony compliance inspections to ensure these meet the GHP exterior standards.
Prepare notices for residents in accordance to lease and Fair Housing requirements as instructed by the Community Manager.
Generate maintenance work orders and follow ups with the Service Team for status and completion.
Effectively communicate with residents on the status of maintenance work orders placed.
Log all resident activity.
Maintain thorough knowledge of specifications and community policies.
As needed, participate in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payments to their account as soon as possible.
QualificationsCore Competencies and Professional Requirements:
Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment. Personable, positive, team-oriented mindset. Ability to multitask, work independently, manage competing requests and priorities. High school diploma or equivalent experience. 1-3 years’ experience in customer relations within Property Management or similar industry and or 2-3 years combination of customer relations in retail, hospitality property management preferred. Knowledge of Fair Housing preferred. General computer skills required.
Physical Requirements
Regular and physical attendance is required. Frequently move/traverse, ascend/descend stairs in/around apartment homes and community. Constantly positions self to bend, stoop, reach, lift. Occasionally lift/move/carry up to 25lbs with/without assistance. Frequently lift/move/carry 5lbs. Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors Ability to remain in a stationary position for extended periods of time. Constantly operates computer, 10-key and other office productivity machinery. Constantly works in low to moderate noise levels. Constantly works in outdoor weather conditions.
COGNITIVE OR MENTAL REQUIREMENTS:
Reading; Writing Ability to communicate clearly Ability to deal with complex issues; and Attention to detail.
ELIGIBILITY REQUIREMENTS:
Must have unrestricted work authorization to work in the United States; and Must be willing to submit to a background investigation.
Benefits
100% Employee coverage options for Medical, Dental, Vision. 401(k) plan with employer match Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days. Employee Assistance program
Tuition Assistance
Dependent Care and Medical Flexible Spending Accounts Life & AD&D Insurance
As a subsidiary of GH Palmer Associates, GHP Management is the property operations division of the company. GHP Management was formed in 2009 to manage the property operations and resident satisfaction of all GH Palmer Associates’ multi family residential communities. We manage over 12,500 apartment homes within Southern California.
Offices: 1082 W 7th St, Los Angeles, California, US
Real Estate ManagementProperty ManagementMulti FamilyApartment Rentalsand Townhome RentalsLeasingResidentialProperty ManagementReal EstateProperty Development
Based on 2359 listings with disclosed salaries, most hospitality jobs in California pay between $70k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Hospitality jobs are open in California right now?
There are currently 26,997 open hospitality positions in California listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Hospitality roles in California?
Companies currently hiring include Domino's, Starbucks, Compass Group, Marriott International Hotels, Inc., Mendocino Farms, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Hospitality jobs in California?
Yes — 448 of the 26997 open hospitality positions offer remote or hybrid work (213 remote, 235 hybrid).
How do I apply for Hospitality jobs in California?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.