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Job Summary: The Supervisor, Care Management provides front line management and support to Clinical Care Managers in the execution of care coordination tasks for members requiring RN and BH care managers. Essential Funct…
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Comprehensive total rewards package, Performance bonus
Posted 10d ago
~40 hrs/week
Responsibilities
The Supervisor provides front-line management and support to Clinical Care Managers, ensuring adherence to departmental protocols and effective care coordination. They are responsible for recruiting, onboarding, and mentoring staff while overseeing daily operations and interdepartmental collaboration.
Requirements
Candidates must hold an active RN, LPN, Social Work, or Counselor license and possess at least three years of healthcare experience. A degree in nursing or social work is required, along with strong leadership skills and the ability to travel for member visits.
Full job description
Job Summary:
The Supervisor, Care Management provides front line management and support to Clinical Care Managers in the execution of care coordination tasks for members requiring RN and BH care managers.
Essential Functions:
Functions as a “hands-on” supervisor, assisting in day-to-day operations and supervision of staff with adherence to departmental expectations.
Provide direct coaching and mentoring to care management staff.
Ensure performance management is implemented across the team.
Responsible for recruiting, hiring, onboarding, and ongoing support of the departmental team.
Ensures policies and procedures are fully and effectively implemented.
Oversee appropriate system documentation within defined protocols and guidelines.
In support of the Strategic Plan, serve as the technical and content support to align programs/processes.
Serve as interdepartmental liaison, collaborating with internal resources in monitoring service levels to meet requirements.
Assists the Managers as needed in the review and development of new projects/processes as requested by the health plan.
Provide support to staff with care management tasks, including managing difficult member situations.
Assist staff in arranging and coordinating services with community partners to maximize utilization of appropriate community resources and support groups.
Assist with implementation of interventions to maintain and/or improve the quality and efficiency of the operations/services provided.
Perform in-person member visits with staff at least annual and as needed.
Perform any other job related duties as requested.
Education and Experience:
Associates degree in nursing (RN), Bachelor’s Degree in Social Work, or Master's degree as relevant to licensure eligibility is required
Three (3) years of healthcare experience is required
Two (2) years of managed care and/or case management experience is preferred
Previous supervisory experience is preferred
Competencies, Knowledge and Skills:
Ability to display a customer service, member-focused orientation
Strong team and staff development skills
Strong collaboration and conflict resolution skill sets
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional communication skills (both written and verbal) with the ability to present information in a variety of different formats
Effective listening and critical thinking skills
Strong ability to teach best practice, engagement strategies for successful member participation (including motivational interviewing, best practice engagement techniques)
Knowledge of state and federal healthcare regulations and environment
Ability to work in a fast-past environment
Ability to work independently and within a team environment
Advanced knowledge of Microsoft Word, Excel, PowerPoint and Visio
Licensure and Certification:
Active, unrestricted State Licensed Practical Nurse (LPN), Registered Nurse (RN) license, Social Work license, or Counselor license required
Case Management certification preferred
Must have valid driver's license, vehicle and verifiable insurance. Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in this position will be terminated
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need.
Must be able to travel to member's homes and MA office locations
Up to 15% (occasional) travel may be required to travel to different locations, including homes, offices, or other public settings, to perform work duties
Compensation Range:
$72,200.00 - $115,500.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for 30+ years and we continue to be a transformative force in the industry by placing people over profits.
CareSource is and will always be member-first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to more than 2 million members through plan offerings including Marketplace, Medicare products and Medicaid. With our team of 4,500+ employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Offices: Dayton, OH, US
MedicaidHealth Insurance MarketplaceHealth InsuranceLTSSand Health CareHealth CareNon ProfitMedical
Based on 6483 listings with disclosed salaries, most healthcare jobs in Massachusetts pay between $75k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Healthcare jobs are open in Massachusetts right now?
There are currently 21,976 open healthcare positions in Massachusetts listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Massachusetts?
Companies currently hiring include Mass General Brigham, CVS Health, UMass Memorial Health, Anna Jaques Hospital, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Massachusetts?
Yes — 3796 of the 21976 open healthcare positions offer remote or hybrid work (981 remote, 2815 hybrid).
How do I apply for Healthcare jobs in Massachusetts?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.