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$49k–$79k/yr
Full-time
bachelor degree
Bonus tied to company and individual performance, Comprehensive total rewards package
Posted 3d ago
~40 hrs/week
Responsibilities
Collaborate with Health Partners to develop engagement strategies and resolve routine issues to drive overall satisfaction. Maintain key account relationships through proactive outreach, documentation in CRM tools, and regular field visits.
Requirements
Requires a bachelor's degree in business or communications and 1-3 years of experience in healthcare account management or sales. Must possess a valid driver's license and be able to travel more than 50% of the time.
Full job description
Job Summary:
The Health Partner Engagement Specialist I is responsible for collaborating with key Health Partners in the development of specific strategies for enhanced engagement. Health Partner engagement shall be measured by confidence in CareSource and affiliated Companies ability to fulfill promises, integrity to make things right when problems occur, pride in working with Caresource and their passion about Caresource being a vital member of the care team.
Essential Functions:
Support the account strategy and provide account support with the goal of driving the overall satisfaction and engagement of key Health Partners
Resolve routine issues with the Health Partners in the market in accordance with the department’s service level agreements/expectations
Participate in the maintenance and development of key relationships within defined Key Accounts.
Proactively and in response to concerns reach out to Health Partners to ensure their needs are being met and to see if there are any issues that they need help resolving
Perform maintenance tasks in designated system(s)
Complete Health Partner education, compliance, and/or complaint resolution
Maintain PR Customer Relationship Management (CRM) tool and assignment of tasks for the Health Partner Consultant when appropriate
Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve customer satisfaction and internal operations
Document all provider concerns in applicable systems and work collaboratively within the organization to resolve identified issues
Prepare and review analysis to assist in the review of provider performance
Support recruitment and contracting efforts by developing strong interpersonal relationships with providers
Regular travel to conduct health partner visits and community based visits as needed to ensure effective administration of the program
Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities.
Perform any other job duties as requested
Education and Experience:
Bachelor degree in business, communications, or related field or equivalent experience is required
One to three (1-3) years of healthcare industry, account management or sales experience, preferably in the Healthcare field is preferred
Competencies, Knowledge and Skills:
Intermediate proficiency level with Microsoft Outlook, Word, and Excel
Knowledgeable of Cactus or other like system
Knowledge of various reimbursement methodologies to include capitation, per diems, discounts, etc.
Strong customer service skills
Excellent written and oral communication skills
Strong problem-solving skills
Strong interpersonal skills
Ability to work as a team
Ability to manage multiple projects and prioritize
Intermediate negotiation skills
Excellent research and analytical skills
Marketing competencies
Licensure and Certification:
Employment in this position is conditional pending successful clearance of a driver’s license record check. If the driver’s license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated
To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.
CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.
Working Conditions:
Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time.
Reside in the same territory they are assigned to work in ; exceptions may be considered, due to business need
May be required to travel greater than 50% of time to perform work duties. A valid driver’s license, car, and insurance are necessary for work related travel
Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer
Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our member and may refer members to other CareSource resources
Compensation Range:
$49,050.00 - $78,570.00
CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for 30+ years and we continue to be a transformative force in the industry by placing people over profits.
CareSource is and will always be member-first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to more than 2 million members through plan offerings including Marketplace, Medicare products and Medicaid. With our team of 4,500+ employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Offices: Dayton, OH, US
MedicaidHealth Insurance MarketplaceHealth InsuranceLTSSand Health CareHealth CareNon ProfitMedical
Health Care with Heart. It is more than a tagline; it’s how we do business. CareSource has been providing life-changing health care to people and communities for 30+ years and we continue to be a transformative force in the industry by placing people over profits.
CareSource is and will always be member-first. Even as we grow, we remember the reason we are here – to make a difference in our members’ lives by improving their health and well-being. Today, CareSource offers a lifetime of health coverage to more than 2 million members through plan offerings including Marketplace, Medicare products and Medicaid. With our team of 4,500+ employees located across the country, we continue to clear a path to better life for our members. Visit the "Life" section to see how we are living our mission in the states we serve.
CareSource is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status or any other characteristic protected by applicable federal, state or local law. If you’d like more information about your EEO rights as an applicant under the law, please click here: https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf and here: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
Offices: Dayton, OH, US
MedicaidHealth Insurance MarketplaceHealth InsuranceLTSSand Health CareHealth CareNon ProfitMedical