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The Program Manager leads the implementation and closeout of the RENEW program, transitioning justice-involved services into sustainable care delivery models. This includes managing day-to-day operations, supervising peer navigators, and coordinating complex care for clients with medical and behavioral health needs.
A bachelor's degree in a related field is required, with a master's degree preferred, along with three years of experience in healthcare or grant-funded program management. Candidates must possess strong project management skills and the ability to pass a background check and medical screenings.
Starting salaries are set in accordance with our compensation plan, which considers multiple individual and organizational factors, including internal equity. To uphold pay equity in alignment with the compensation plan, starting salary ranges are not negotiable. Before applying, please ensure that the compensation for this position meets your needs.
Our Mission
To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay.
Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct.
Working at UMMA
UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! For more information on the services we provide,
Benefits and Compensation
UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!
Our compensation plan also includes Paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!!
SUMMARY
The QIF-TJI Program Manager leads implementation and successful closeout of UMMA Health's RENEW Program while advancing the organization's transition of justice-involved services into sustainable care delivery models.
Funded through the Quality Improvement Fund – Transitions in Care for Justice-Involved Populations (QIF-TJI), this position is responsible for program operations, care coordination, workflow redesign, implementation planning, and cross-functional collaboration that support future Enhanced Care Management (ECM), Community Supports, and other CalAIM initiatives.
Working closely with senior leadership, clinical operations, Quality Improvement, Information Technology, consultants, managed care plans, and community partners, the Program Manager develops sustainable operational infrastructure that strengthens care for justice-involved individuals beyond the grant period.
ESSENTIAL DUTIES
Program Leadership
• Lead implementation and successful completion of all RENEW program objectives, grant deliverables, and operational milestones.
• Direct day-to-day program operations while ensuring compliance with grant requirements, organizational policies, and regulatory expectations.
• Serve as the primary operational liaison with leadership, community partners, and funding stakeholders.
• Monitor program performance and proactively resolve operational barriers affecting implementation or participant outcomes.
• Support strategic planning activities that strengthen long-term sustainability of justice-involved services.
Program Transition & Implementation
• Lead operational planning activities that transition RENEW into sustainable care delivery models, including Enhanced Care Management (ECM) and future value-based initiatives.
• Design and implement standardized workflows, documentation standards, referral processes, and operational procedures supporting future contractual requirements.
• Coordinate implementation activities across Clinical Operations, Population Health, Quality Improvement, Information Technology, consultants, and external partners.
• Evaluate operational readiness, recommend workflow improvements, and facilitate implementation of approved process changes.
• Develop implementation resources, workflow documentation, and sustainability plans supporting long-term program success.
Client Services & Care Coordination
• Provide direct care coordination for justice-involved clients with complex medical, behavioral health, housing, and social needs.
• Coordinate timely linkage to healthcare, behavioral health, housing, substance use treatment, peer support, and other community resources.
• Support complex or escalated clients cases while promoting continuity of care and successful community reintegration.
• Ensure timely, accurate, and complete documentation within the electronic medical record.
• Identify clients and system barriers affecting access to care and recommend operational improvements.
Team Leadership & Operational Excellence
• Recruit, supervise, coach, and evaluate Peer Navigators.
• Establish performance expectations, competency standards, and ongoing professional development activities.
• Monitor productivity, workflow adherence, documentation quality, and program performance.
• Develop practical tools, job aids, and training resources supporting consistent service delivery.
• Foster a collaborative, trauma-informed, strengths-based culture focused on continuous improvement.
Quality Improvement & Performance Management
• Monitor program performance using operational, quality, and grant metrics.
• Partner with Quality Improvement staff to support data validation, reporting, evaluation, and performance improvement initiatives.
• Utilize data to identify trends, recommend improvements, and support rapid-cycle process improvement.
• Support development of dashboards, implementation tracking tools, and operational reports.
• Ensure timely completion of grant reporting requirements and participant experience activities.
Community Partnerships & Sustainability
• Develop and maintain collaborative relationships with Correctional Health Services, manage care plans, community-based organizations, consultants, and other strategic partners.
• Represent UMMA Health in collaborative meetings, implementation workgroups, and grant learning communities.
• Strengthen referral partnerships that improve care transitions and participant engagement.
• Identify opportunities to expand partnerships and support sustainable funding strategies for justice-involved services.
QUALIFICATIONS/POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
Regulatory Requirements:
Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check.
Recommended Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, TB.
MINIMUM QUALIFICATIONS
• Bachelor’s degree in public health, Healthcare Administration, Social Work, Nursing, Human Services, or a related field required; Master's degree preferred.
• Three (3) years of progressively responsible experience managing healthcare, public health, behavioral health, care management, quality improvement, or grant-funded programs.
• Demonstrated experience leading cross-functional projects and implementing operational improvements.
• Experience supervising staff preferred.
• Strong project management, organizational, communication, and analytical skills.
• Experience using electronic health record systems and Microsoft Office applications.
Preferred:
• Master’s degree in social work (MSW)
or
• Bachelor's degree in related field with:
• Minimum of 2 years of program or project management experience operationalizing grant requirements.
• Minimum of 2 years of managerial experience, preferably in healthcare or community-based settings.
• Knowledge of community health services, housing resources, and behavioral health interventions.
• Compassionate, strengths-based approach to working with vulnerable individuals.
• Excellent organizational, communication, and problem-solving skills.
• Report IT issues and coordinate with the IT vendor to resolve them.
Experience and Skills:
• Strong understanding of reentry services, care transitions, and evidence-based practices for under-resourced populations.
• Proven ability to develop and sustain community partnerships.
• Experience in program implementation, data management, and reporting.
• Knowledge of community health services, housing resources, and behavioral health interventions.
• Compassionate, strengths-based approach to working with vulnerable individuals.
• Excellent organizational, communication, and problem-solving skills.
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation from these guidelines.
Additional requirements include:
Healthcare for all, regardless of ability to pay.
UMMA provides comprehensive family care that rivals the best private care in Southern California, and we do it for everyone, regardless of their ability to pay. Our facilities are a clean, safe oasis in a profoundly underserved area. A group of Muslim medical students from UCLA founded UMMA in the wake of the Rodney King riots. Their boldness, passion and faith drive everything we do. UMMA is now a Federally Qualified Health Center, we’re expanding our facilities to meet the community’s ever growing need. And our dedication to medical students and the future of medicine is unshakable. As a teaching site for UCLA, UMMA nurtures the next generation of physicians by giving them extensive, hands-on experience treating our patients. Lastly, Islam and its teachings are at the core of everything we do from our rigorous ethics, to our financial discipline and our absolute belief that all people deserve dignity, respect and access to excellent healthcare.
Offices: Los Angeles, US
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