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$140k–$160k/yr
Full-time
Performance-based bonus scheme, Flexible working hours, Learning & development budget, Health and wellbeing benefits, Modern equipment, Employee Stock Purchase Plan
Posted 15d ago
~40 hrs/week
Responsibilities
Own the end-to-end strategy and KPIs for the Cross-Sell and Expansion stage of the user journey to increase product breadth and monetization. Design and launch multi-channel journeys using AI decisioning tools and lifecycle platforms to move users into additional products.
Requirements
Requires 5-8+ years of experience in lifecycle, growth, or retention marketing for digital products, with a proven track record in Iterable, Braze, or similar tools. Must possess strong analytical skills for propensity and cohort analysis and experience directing AI/ML personalization models.
Full job description
About Gen
At Gen (NASDAQ: GEN), an S&P 500 company, we strive to give everyone the power to explore our shared digital world freely and safely. We help shape the digital world to be a freer, fairer, and safer place through the application of science, technology, and human ingenuity, and we are looking for people who share our passion for contributing to a better online world. Gen safeguards hundreds of millions of people worldwide across Cybersecurity, Identity, and Financial Wellness - including through MoneyLion, our financial-wellness platform that helps people take control of their money and build a healthier financial life.
About the team and the role
You’ll join MoneyLion’s Growth & Retention team and own the Cross-Sell & Expansion stage of the user journey - the moment a single-product user becomes a multi-product, high-value customer. Rather than running channel campaigns, you’ll operate as a lifecycle journey manager: you own the strategy, the KPI, and the end-to-end journey that grows product breadth and monetization depth across our portfolio.
You’ll work hand-in-hand with our AI decisioning stack - setting the objectives, signals, and guardrails it optimizes toward - while partnering with Product, Data, Creative, and Martech to design, launch, and prove the programs that expand customer value. This role blends strategy with hands-on execution and a strong analytical, experiment-driven mindset.
What you’ll do
Own end-to-end strategy and the primary KPI for the Cross-Sell / Expansion pillar (products per user, secondary-LOB adoption, expansion revenue).
Design multi-product, multi-channel journeys - post-purchase upsell, marketplace and in-app offers, next-best-product - that move users into their second and third products.
Define next-best-product and propensity logic with Data Science; set the signals, eligibility, and guardrails that the decisioning stack (AID / Hightouch) optimizes toward.
Build and launch journeys in our lifecycle platform (Iterable) - workflow setup, audience configuration, suppressions, QA, and launch checks - increasingly orchestrated through AI decisioning.
Run structured experiments (offers, timing, sequencing, channels) to grow breadth and depth without over-messaging.
Partner with PMM on cross-sell value propositions and with LOB / partner teams on offer economics.
Own the numbers - report on expansion KPIs, surface insights, and recommend concrete next steps based on data.
Direct and supervise the AI agents (rapid response, monitoring, quality) that execute the pillar’s programs.
What you’ll bring
5–8+ years in lifecycle / CSM, growth, or retention marketing for a digital product or subscription business, with depth in cross-sell, upsell, or monetization.
A track record owning both strategy and execution - you’ve defined lifecycle plans and personally shipped journeys in Iterable, Braze, Salesforce Marketing Cloud, or similar.
Strong data literacy - propensity, funnel, cohort, and incrementality analysis - with the ability to translate findings into roadmaps.
Experience designing always-on, triggered programs (cross-sell, post-purchase, onboarding-to-adoption) rather than one-off blasts.
Comfort directing AI / ML decisioning or personalization (predictive scoring, next-best-action models).
Cross-functional influence with Product, Data, Legal / Compliance, and Creative; able to align stakeholders without authority.
Excellent written communication and a high bar for QA and detail.
A bias toward ownership and action - you ship, learn, and iterate quickly.
Nice to have
Experience in fintech, subscription, or marketplace businesses.
Familiarity with Hightouch, AID, or other decisioning / composable martech platforms.
What we offer
Competitive salary with a performance-based bonus scheme (up to 10%)
Flexible working hours with hybrid / home-office options
The chance to join a major global tech company listed on the S&P 500
A meaningful learning & development budget and clear career growth
Comprehensive health and wellbeing benefits
Modern equipment (Mac/Windows) for work and personal use
Employee Stock Purchase Plan
Location: NYC Office (Onsite 3 days per week)
The annual base salary for this position is expected to be between $140,000 and $160,000. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Gen (NASDAQ: GEN) is a global company dedicated to Powering Digital Freedom through its trusted Cyber Safety brands, Norton, Avast, LifeLock, MoneyLion and more. The Gen family of consumer brands is rooted in providing empowerment and safety for the first digital generations. Now, Gen empowers people to live their digital lives confidently today and for generations to come. Gen brings award-winning products and services in cybersecurity, online privacy, identity protection and financial wellness to millions of users in more than 150 countries.
Norton.com
Avast.com
LifeLock.com
MoneyLion.com
Avira.com
AVG.com
CCleaner.com
GOBankingRates.com
ReputationDefender.com
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How much do Finance & Accounting jobs in New York, NY pay?
Based on 8817 listings with disclosed salaries, most finance & accounting jobs in New York, NY pay between $80k–$215k per year. Individual offers vary with seniority, company size, and specialization.
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