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Perform real-time authentication and valuation of luxury handbags for retail clients and consignors. Manage appointment-to-consignment conversion metrics and collaborate with pricing teams to optimize sell-through performance.
Requires 2-5 years of experience in a customer-facing luxury role with deep knowledge of handbag brands, materials, and authentication. Must be professional, detail-oriented, and flexible to work select weekends.
Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace
Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources
Provide pre-consignment pricing support to consignors and internal sales partners
Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams
Own the sell-through performance and velocity of items you personally price
Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results
Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities
Support additional store and team needs as required to ensure a seamless retail experience
Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment
2–5 years of experience in the luxury space within a customer-facing role
Flexibility to work select weekend days
Sales experience strongly encouraged
Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines
Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes
Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed
Passion for delivering a high-touch, luxury client experience every day
Polished, professional presence with strong presentation skills
Clear and effective communicator, both verbally and in writing
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The world's largest online marketplace for authenticated, consigned luxury goods. Nasdaq listed: REAL #TheRealReal
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. With a rigorous authentication process overseen by experts, we provide a safe and reliable platform for consumers to buy and sell their luxury items. As a sustainable company, we give new life to pieces by hundreds of brands, from Gucci to Cartier, supporting the circular economy. We make consigning effortless with free in-home pickup, drop-off service, virtual appointments, and direct shipping.
Offices: 55 Francisco St., San Francisco, CA 94133, US · 80 Wooster St, New York, US · 980 N Michigan Ave, Chicago, Illinois, US · 100 Crescent Ct, Dallas, Texas 75201, US · 1901 Avenue of the Stars, Los Angeles, California 90067, US
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