Sr. Client Service Analyst -Corporate Mortgage Finance
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Sr. Client Service Analyst -Corporate Mortgage Finance
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Full-time
high school
Posted 13d ago
~40 hrs/week
Responsibilities
Responsible for executing day-to-day operational functions for mortgage warehouse loans and providing high-touch client support. Key tasks include collateral processing, loan aging surveillance, and ensuring compliance with group policies and SLAs.
Requirements
Requires a minimum of 3 years of mortgage operational experience and proficiency in MS Office. Preferred candidates have experience with MERS, eNotes, and the ProMerit system.
Full job description
Description
As a CMF Warehouse Sr. Client Service Analyst – CSG Corporate Mortgage Finance, you will be responsible for providing outstanding service and executing the day-to-day operational functions for mortgage warehouse loans while ensuring compliance with the Policies and Procedures of Huntington’s Corporate Mortgage Finance Group (CMFG).
The CMF Sr. Client Service Analyst requires a minimum of 3 years of mortgage operational experience, preferably within mortgage finance; proven communication and collaboration skills and excellent organizational skills. Please note: Position must be on-site in Dallas Park Central Office.
This position reports to a CMF Operations Manager.
In this role, as a CMF Sr. Client Service Analyst, you will be performing the following responsibilities:
Support loan activities for the warehouse lending business. Warehouse processes that this role may support include, but are not limited to: collateral processing, eNote management, loan aging surveillance, mark to market, hedge monitoring, and post funding QC.
Provide high-touch client support by developing and maintaining strong relationships with clients via phone, email and virtual meetings.
Ensure transactions and responses to client inquiries are completed accurately and within SLAs.
Review and approve transaction requests related to fundings, collateral and/or settlements within authority assigned by manager and in accordance with HNB policy.
Responsible for ensuring all queues, reports, and assignments are acted upon in the timeframes specified in the procedures; any delay should be escalated to management before an SLA is missed.
Engages timely with clients and provides clear communication to clear exceptions, resolve problems and provide training.
Teamwork: build and maintain strong relationships with peers, management, relationship managers and clients to ensure effective communication, collaboration and problem solving.
Communicate with manager regarding trends, training issues and workflows.
Be prepared to support clients in the event of a disaster or outage, helping execute business continuity as needed.
Participates in projects assigned
Performs other duties as assigned
Basic Qualifications:
High School Diploma, GED or equivalent
3 or more years of proven proficient written and verbal communication skills and MS Word and Excel
Minimum 3 years of relevant mortgage operations experience preferably in a fast-paced environment
Preferred Experience:
3 or more years of Operational experience ideally within the mortgage warehouse finance industry or other specialty finance areas
3 or more years of collateral experience with MERS and eNotes
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
Experience using ProMerit is highly preferred
Proficient experience with Microsoft Office Suite
Other Traits and Characteristics:
Strong organizational skills with attention to detail, planning and follow-up
Ability to work independently on multiple tasks without compromising quality
Excellence in customer service, highly motivated, focused and goal oriented
Excellent written and verbal communication skills, both written and verbal
Continually seeks opportunities to grow and develop skills
Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.
Related keywords
Corporate Mortgage FinanceWarehouse LendingCollateral ProcessingeNotesMERSProMeritLoan AgingMark to MarketHedge MonitoringPost Funding QCSLAMortgage FinanceSpecialty FinanceMicrosoft Office SuiteClient Service
Welcome to Huntington.
Huntington Bancshares Incorporated is a $285 billion asset regional bank holding company headquartered in Columbus, Ohio. Founded in 1866, The Huntington National Bank and its affiliates provide consumers, small and middle‐market businesses, corporations, municipalities, and other organizations with a comprehensive suite of banking, payments, wealth management, and risk management products and services. Huntington operates over 1,400 branches in 21 states, with certain businesses operating in extended geographies. Visit Huntington.com for more information.
We are committed to doing the right thing for our customers, colleagues, and communities. Our “Welcome” philosophy means they are at the center of everything we do.
Here’s how we look out for people:
• We aim to make banking easier for our customers. Our comprehensive suite of innovative banking tools and products is specifically designed to strengthen the financial health of those we serve.
• Our internal culture is built around making things great—rather than just good enough—and to be the best place our colleagues will ever work. We offer a flexible work environment with opportunities for growth, and we’ll provide all the resources needed to create a lasting and rewarding career path.
• Our $40 billion Community Plan, environmental sustainability strategy, and robust small-business lending program are just a few of the ways we are helping to improve the economic vitality of the areas where we live and work.
Explore Huntington Career opportunities at https://huntington-careers.com.
Huntington is an Equal Opportunity Employer.
The Huntington National Bank, Member FDIC. The logo mark and Huntington® are federally registered service marks of Huntington Bancshares Incorporated.
Huntington Social Media Community Guidelines & Terms: http://bit.ly/HuntingtonSocialMedia
Offices: 41 S. High Street, Columbus, Ohio 43215, US · 200 Public Sq, Cleveland, OH 44114, US · 20291 US-19, Cranberry Township, PA 16066, US · 123 E Main St, Sugarcreek, OH 44681, US · 3681 W Maple Rd, Bloomfield Township, MI 48301, US
How much do Finance & Accounting jobs in Texas pay?
Based on 3730 listings with disclosed salaries, most finance & accounting jobs in Texas pay between $65k–$187k per year. Individual offers vary with seniority, company size, and specialization.
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