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Full-time
high school, bachelor degree
Vehicle allowance, Purchase and lease discounts, Medical insurance, Dental insurance, Vision insurance, HSA contributions
Posted 9d ago
~40 hrs/week
Responsibilities
The Collections Associate manages delinquent accounts through an automated dialer system to negotiate payment arrangements and bring accounts current. They are also responsible for documenting account actions and providing support to other departments to ensure a seamless customer experience.
Requirements
Candidates must have at least 2 years of collection or relevant experience, though education may be considered in lieu of experience. Proficiency in basic computer skills, including Windows, Word, and Excel, is required along with strong communication and negotiation abilities.
Full job description
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WHAT YOU WILL DO
The Collections Associate is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
HOW YOU WILL MAKE AN IMPACT
Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.
Document all actions taken on account within system of record.
Service accounts as needed; submit service requests, complaints and update addresses, telephone numbers and emails.
Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
All other duties as assigned.
WHAT YOU WILL BRING TO THE ROLE
2+ years collection or relevant experience
Education in lieu of experience
High school graduate
Bachelor’s degree preferred
Basic computer skills - Knowledge of Windows including Word and Excel
Strong listening skills - Ability to listen and understand direction
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong negotiation skills – Ability to negotiate mutually beneficial arrangements with the customer
Strong problem solving and soft skills – Ability to research and solve account issues while deescalating when necessary
WE TAKE CARE OF OUR PEOPLE
At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.
Benefits Highlights
Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
Comprehensive health coverage – medical, dental, and vision plans
Employer-funded HSA contributions to help reduce healthcare costs
401(k) with company match and immediate vesting from day one
100%25 company-paid life and disability insurance
Wellbeing benefits including fitness and health resources
Leadership programs and career development that support continuous learning
Paid Volunteer Time Off and a company charitable donation in your honor
Because great benefits help you thrive—personally and professionally.
WHAT HAPPENS NEXT
Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our culture, visit our careers page.
OTHER DETAILS
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [email protected].
Hyundai Capital America (HCA) is one of the largest auto finance companies in the U.S. supporting the financial services needs of Hyundai Motor America, Genesis Motor America, and Kia America. Through the Hyundai Motor Finance®, Genesis Finance®, and Kia Finance America® brands, HCA offers installment loans, leasing, and financing products to consumer and business customers across the U.S., as well as inventory, real estate, and operating capital financing for Hyundai, Genesis and Kia dealerships.
Over the last 35 years, HCA has effectively served more than 2.7 million customers and more than 1,800 dealers nationwide. In addition to its headquarters in Orange County, California, HCA has customer support centers in Atlanta, GA and Dallas, TX.
Our subsidiary, Hyundai Protection Plan, Inc.** offers vehicle service contracts and other vehicle protection products under the Hyundai Protection Plan, Genesis Protection Plan and Power Protect brands.
In addition to our headquarters in Irvine, CA we have three operations centers in the US—in Atlanta, Dallas, and Newport Beach—with employees all committed to being a value-adding partner for our customers and supporting them with industry-leading customer service.
Led by Hyundai Capital Services in Korea, Hyundai Capital has global coverage and is present in 14 countries throughout the world.
In addition to a competitive benefits package, employees are encouraged to make the most of Global Rotation Programs designed to break down global borders and provide them with relevant international experiences.
*Genesis Finance does business as Genesis Finance USA in Utah.
**Hyundai Protection Plan Florida, Inc. in Florida, and doing business as Hyundai Capital Extended Services in California.
Licensed by the Connecticut Department of Banking to do business in Connecticut under Lic#SFC-1885, SFC-BCH-931398, SFC-BCH-20110 & SFC-BCH-931638. Expiration date: December 31, 2025. www.nmlsconsumeraccess.org. Maryland Lic#1885.
Offices: 3161 Michelson Drive, Suite 1900, Irvine, CA 92612, US
How much do Finance & Accounting jobs in Texas pay?
Based on 3688 listings with disclosed salaries, most finance & accounting jobs in Texas pay between $65k–$185k per year. Individual offers vary with seniority, company size, and specialization.
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