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$18/hr–$31/hr
Full-time
associate degree
Posted 15d ago
~40 hrs/week
Responsibilities
The role involves contacting borrowers in early stages of mortgage default to collect past due payments and arrange repayment plans. It also requires identifying fraud or insurance issues and ensuring compliance with state and federal regulations.
Requirements
Candidates need a combined two years of higher education and/or relevant work experience. Proficiency in communication and office software is required, with an associate's degree and collections experience preferred.
Full job description
Overview:
This position is responsible for collecting on delinquent mortgage loans by calling borrowers who are in early stages of default (60 or less days delinquent).
Primary Responsibilities:
Initiate contact with consumers in the earliest stages of default on their mortgage loans with M&T in an effort to collect past due payments, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
Collect consumer financial information, assess consumer’s ability to repay their delinquency, identify appropriate solutions and arrange repayment plans as necessary.
Handle inbound calls from various internal departments and consumers concerning all mortgage loan products in the early stages of delinquency.
Communicate all applicable state-specific call compliance requirements on both inbound and outbound calls received/made.
Identify suspect situations (e.g., fraud, lack of insurance) and investigate exposure, escalating issues to management along with recommendation of appropriate course of action.
Identify and resolve problematic account situations where appropriate, referring more complex problems to the supervisor. Understand the workflow necessary for account maintenance/corrections.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.
Scope of Responsibilities:
Initiates direct contact with consumers.
Education and Experience Required:
A combined 2 years’ higher education and/or relevant work experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Associate’s degree.
Collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.68 - $31.14 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
Offices: 345 Main St., Buffalo, New York 14203, US · 1 Light St., Baltimore, Maryland 21202, US · 1100 N. Market St., Wilmington, DE 19801, US
How much do Finance & Accounting jobs in New York pay?
Based on 10077 listings with disclosed salaries, most finance & accounting jobs in New York pay between $80k–$215k per year. Individual offers vary with seniority, company size, and specialization.
How many Finance & Accounting jobs are open in New York right now?
There are currently 14,276 open finance & accounting positions in New York listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Finance & Accounting roles in New York?
Companies currently hiring include JPMorganChase, Citi, Morgan Stanley, New York City Housing Authority (NYCHA), M&T Bank, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Finance & Accounting jobs in New York?
Yes — 5857 of the 14276 open finance & accounting positions offer remote or hybrid work (820 remote, 5037 hybrid).
How do I apply for Finance & Accounting jobs in New York?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.