New York, New York, United States · On-site
$130k–$155k/yr
Shield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re growing and looking for another important piece of the puzzle. Is it you? As a Customer Success Manager, you will act as a strategic advisor to Sh…
Skills: Customer Success Management, Enterprise SaaS, Strategic Account Management, Customer Advocacy, Renewal Management
New York, New York, United States · On-site
$130k–$212k/yr
In this role, you’ll make an impact in the following ways: Lead implementation and recommend enhancements to BNY’s Compliance frameworks, programs, and policies related to key safety and soundness regulations including, …
Skills: Regulatory Compliance, Risk-Based Reviews, Stakeholder Management, Team Leadership, Executive Presence
City of Rochester, New York, United States · On-site
$20/hr–$24/hr
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
Skills: Client Service, Bilingual Spanish, Account Servicing, Cash Handling, Relationship Building
New York, New York, United States · On-site
$73k–$83k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: Program Coordination, Data Analysis, Policy Implementation, Compliance Monitoring, Stakeholder Engagement
New York, New York, United States · On-site
$59k–$68k/yr
Job Description DCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and servi…
Skills: Procurement, Contract Management, Market Research, Vendor Outreach, Cost Analysis
New York, New York, United States · On-site
$26/hr–$35/hr
Job Description NYCERS' Disability Retirement Services division has an opening for a Part-Time Assistant Retirement Benefits Examiner. The responsibilities of this position include, but are not limited to: - Assist the M…
Skills: Customer Service, Data Entry, Document Indexing, Case Preparation, Mathematical Computations
New York, New York, United States · On-site
$84k–$180k/yr
Job Description Job Description ONLY OPEN TO CITY EMPLOYEES WHO ARE PERMANENT IN THE TITLE OF COMPUTER SYSTEMS MANAGER OR WHO ARE PERMANENT IN A COMPARABLE TITLE The Financial Information Services Agency - Office of Payr…
Skills: Team Management, Business Analysis, Financial Management Systems, Project Management, SDLC
New York, New York, United States · On-site
$109k–$126k/yr
Job Description Conduct hearings and make determinations on applications for correction of real property tax assessments, including valuation determinations related to the City's new non-primary residence surcharge. Eval…
Skills: Real Property Valuation, Appraisal, Hearing Conduct, Market Data Analysis, Cost Approach
Town of Middletown, New York, United States · On-site
$70k–$117k/yr
Job Description The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high-quality drinking water, managing waste…
Skills: Procurement, Financial Management System (FMS), Budgeting, Compliance, Supervision
New York, New York, United States · On-site
$68k–$80k/yr
Job Description The Mayor's Office of Contract Services (MOCS) is a New York City oversight and service agency that manages procurement citywide, from planning and release of agency solicitations to payment of vendors. A…
Skills: Project Management, Change Management, Communication Skills, Presentation Skills, Microsoft Office
New York, New York, United States · On-site
$105k–$115k/yr
Job Description Updated (7/22/2026): posted until 8/15/2026 The Office of the New York City Comptroller serves as the City's chief fiscal steward, responsible for auditing City agencies, managing pension funds, overseein…
Skills: Policy Research, Housing Policy Analysis, Data Analysis, Urban Planning, Report Writing
New York, New York, United States · Hybrid
Job Description SPECIAL NOTE: The selected candidate must obtain New York State Assessor Certification withing three (3) years of appointment. NYC Department of Finance (DOF) is responsible for administering the tax reve…
Skills: Executive Leadership, Strategic Oversight, Property Tax Administration, Program Management, Statutory Interpretation
New York, New York, United States · On-site
$87k–$150k/yr
Job Description ***Applicants must be permanent in the title of Administrative Manager; those who do not meet this requirement will not be considered for an interview. The NYC Department of Environmental Protection (DEP)…
Skills: Design-Build Procurement, Contract Management, Project Delivery, Vendor Management, Procurement Strategy
New York, New York, United States · Hybrid
$115k–$150k/yr
Job Description NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providi…
Skills: Test Automation, Selenium, Appium, Junit, Azure
New York, New York, United States · Hybrid
$65k–$100k/yr
Job Description Accountant II-40510 – Open to candidates who are permanent or to those who have successfully filed for the PROMOTION TO ACCOUNTANT Exam No. 6500 within the filing period From: January 7, 2026, To: January…
Skills: Supervisory Experience, Healthcare Billing, CPT-4 Coding, HCPCS Coding, ICD-10 Coding
New York, New York, United States · On-site
$185k–$200k/yr
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a pati…
Skills: Portfolio Construction, Asset Allocation, Private Credit, Quantitative Analysis, Python
New York, New York, United States · On-site
$150k–$200k/yr
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a pati…
Skills: Transactional Tax Execution, Tax Structuring, Tax Diligence, U.S. Corporate Tax, Partnership Tax
New York, New York, United States · On-site
$120k–$130k/yr
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a pati…
Skills: Insurance Liability Modeling, Actuarial Risk Management, MG-ALFA, Pathwise, PolySystem
New York, New York, United States · On-site
WHO WE ARE Relm is the only specialty insurer dedicated to supporting the world’s most innovative industries. Whether it’s with startups harnessing zero-gravity conditions on the ISS to manufacture blindness-curing retin…
Skills: Underwriting, Risk Analysis, Financial Lines, Cyber Insurance, Professional Liability
New York, New York, United States · On-site
$186k–$275k/yr
This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we …
Skills: Commercial Strategy, Go-To-Market Strategy, Payment Systems, Financial Technology, Market Analysis
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Act as a strategic advisor to enterprise customers to maximize platform value and ensure measurable business outcomes. Manage customer health, drive renewals and expansions, and represent the customer voice to internal Product and R&D teams.
Requires 5+ years of customer advocacy experience in Enterprise SaaS working with Fortune 100 executives. Experience managing a book of 4-6 strategic accounts and knowledge of the finance industry is highly advantageous.
Shield is a global startup, with offices in TLV, NYC, LDN, and LIS.
We’re growing and looking for another important piece of the puzzle.
Is it you?
As a Customer Success Manager, you will act as a strategic advisor to Shield’s customers, guiding them to achieve measurable business outcomes and maximize the value of the Shield platform. You will help customers translate compliance goals into real results—driving risk reduction, operational efficiency, and regulatory confidence.
Your role includes sharing relevant product updates and best practices, capturing customer insights to inform Product and R&D, and ensuring every interaction strengthens trust and impact.
This position is based in New York and reports to the Director Delivery of Customer Success.
Let’s get down to business:
What you’ll do:
In this key role, you will be the strategic owner of customer health and a trusted advisor to Shield’s enterprise customers, ensuring they realize measurable value and long-term success with the platform.
More information about Shield:
Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.
Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. . With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.
Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.
If you’re ready to make a real impact at a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance - this is the place for you.
Stop fraud, build trust, and drive growth with device-first fraud intelligence.
SHIELD is a device-first fraud intelligence platform built on the world’s most persistent device identification technology across applications and platforms. Powered by SHIELD AI and patented technology (SHIELD Sentinel), SHIELD sets the global standard for device identification (SHIELD Device ID) and exposes the full range of fraud tools and techniques through more than 20 risk indicators, delivering real-time, actionable fraud intelligence across all use cases and industries worldwide. Trusted by global unicorns including inDrive, Alibaba, Deliveroo, Meesho, TrueMoney, Unico ID and OLX, SHIELD operates with teams across Los Angeles, São Paulo, London, Berlin, Jakarta, Bangkok, Bengaluru, Beijing and Singapore, advancing our mission: to eliminate unfairness and enable trust for the world. For more information, visit shield.com.
Offices: Los Angeles, California, US
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