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Acts as the primary point of contact at the RMIT Health Clinic reception, providing high-quality customer service to patients, students, and staff. Supports administrative functions, data management, and reporting to ensure efficient clinic operations and compliance with university policies.
Requires proven experience in customer service and a health or medical clinic setting with strong digital proficiency. Candidates must possess excellent communication skills and be able to pass a Working with Children and National Police Check.
Part-time (21.6 hours per week), Fixed Term position until 2nd July 2027
Salary HEW 5 + 17% Superannuation
Based at the Bundoora campus, but may be required to work and/or be based at other campuses of the University
About The Position
The Health Clinic Officer provides high-quality customer service to patients, students, and staff at the RMIT Health Clinic, acting as the primary point of contact at reception for all enquiries.
This role supports the administrative functions of the clinic, contributing to the efficient day-to-day operations and ensuring adherence to University and health policies, procedures, and compliance requirements.
The Health Clinic Officer also plays a key role in data management and reporting to support the Work Integrated Learning (WIL) team and provides broader administrative assistance to the School Operations Team as required.
Evening shifts and rostered weekend work are essential to accommodate the clinic’s operating hours, which extend beyond standard University business hours.
To be successful in this position, you’ll have:
Excellent communication, relationship-building, and negotiation skills, with the ability to work collaboratively with academic and professional staff, students, and external clients from diverse cultural backgrounds.
Proven experience delivering high-quality customer service, ideally in a fast-paced environment.
Experience working in a health or medical clinic setting, with an understanding of clinical environments and patient interactions.
Demonstrated ability to interpret and apply complex policies and procedures, while managing confidential information with sensitivity and discretion.
Strong organisational and time management skills, with the ability to work independently, meet deadlines, and maintain accuracy in a high-volume environment.
High level of digital proficiency, including the effective use of software systems with accuracy and attention to detail, and the ability to quickly learn new technologies.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College
The STEM College Office Professional staff provide exceptional and efficient support to the College.
The Learning, Teaching and Quality teams support:
Quality Enhancement
Learning and Teaching support
The Professional shared services Group delivers service to all four School across five distinct functions:
Student Lifecycle
Planning & Operations
Technical Services
Program & Governance
WIL & Engagement
Relevant digital solutions – such as Workday – are used by the five teams to streamline processes and drive operational efficiencies. The Group’s end-to-end professional support ensures a consistent approach to the operational and strategic functioning of the College and adherence to University policies and procedures.
The STEM College Office professional staff are instrumental in providing students with a transformative and enriched learning experience, and in supporting our research and engagement administration activities. Centralised in the STEM College Office, at our City and Bundoora campuses, professional staff members have opportunities to cross-skill, engage in professional development and develop their own career paths.
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact [email protected]
Position Description - Health Clinic Officer
#LI-Hybrid
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
In line with RMIT University’s commitment to a safe, respectful and inclusive environment, from 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes. All applicants will be required to complete a gender‑based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence. Preferred candidates will also be required to undertake relevant pre‑employment background checks, including Working With Children Checks. Information provided will be treated confidentially and considered only for its relevance to the role and RMIT’s safety obligations.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements, please contact Dani, via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
RMIT University Pathways (RMIT UP) provides education solutions to students, academics and professionals. CRICOS: 01912G
RMIT University Pathways (RMIT UP) is owned by RMIT University, and provides a range of education solutions to students, academics and professionals located in Melbourne and overseas. RMIT UP is best known for providing specialised pathways for international students seeking entry into RMIT University, as well as a range of other education services and products. We have over 55 years’ experience delivering English language training and testing solutions both nationally and globally, focused on getting students university ready.
Offices: 99 Franklin St, Melbourne, Victoria 3000, AU
There are currently 406 open education positions in Melbourne, Australia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include RMIT UP, MACSEYE (Melbourne Archdiocese Catholic Schools Early Years Education), Victoria University Online, The University of Melbourne Alumni, Junior Adventures Group UK, among others. Browse the listings above to see every active employer.
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