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Company Description At Endeavour College of Natural Health, people come first – whether they are students, academics, operational staff or clients. Having a shared passion and purpose brings a strong sense of unity to ou…
Skills: Student support, Relationship building, Customer service, Communication, Time management
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Full-time, Temporary
bachelor degree
Professional development fund, Free short courses, Free and unlimited clinic consults, 15% discount on clinic dispensary and retail products
Posted 4h ago
~40 hrs/week
Responsibilities
The Student Success Adviser manages a portfolio of students to provide personalized guidance, support, and proactive engagement throughout their educational journey. They are responsible for driving student retention, monitoring academic progress, and resolving complex cases to ensure an exceptional student experience.
Requirements
The ideal candidate possesses tertiary-level qualifications and demonstrated experience in a customer-focused or KPI-driven environment. Strong communication, organizational, and problem-solving skills are essential, along with proficiency in CRM or student management systems.
Full job description
Company Description
At Endeavour College of Natural Health, people come first – whether they are students, academics, operational staff or clients. Having a shared passion and purpose brings a strong sense of unity to our team. Our campuses combine contemporary teaching facilities with a Student Wellness Clinic, where students gain hands-on experience delivering real treatments to real clients under expert supervision. Our core values, mission, and sense of community are at the centre of everything that we do – combined with a dedication to natural health.
Job Description
MAT Leave Cover (12 Months), Full-time and Hybrid Working
*The position is available nationally, across Perth, Brisbane, Gold Coast, Melbourne and Sydney
The Student Success Adviser is responsible for supporting students throughout their educational journey by delivering exceptional service, personalised guidance and proactive engagement that encourages student success, retention and progression. Acting as a trusted adviser, this role builds meaningful relationships with students, helping them confidently navigate their studies while identifying opportunities to support continued enrolment and achievement of their academic goals.
Key Responsibilities
Proactively manage a portfolio of students throughout their study journey, providing personalised support via phone, virtual consultations, email and face-to-face interactions.
Build trusted relationships with students, providing guidance on study planning, course progression and available support services.
Drive student retention and re-enrolment through proactive engagement, consultative conversations and future study planning.
Monitor student engagement, attendance and academic progress, identifying students who may require additional support and implementing timely intervention strategies.
Resolve student enquiries and complex cases using sound judgement and a solutions-focused approach while delivering an exceptional student experience.
Maintain accurate student records and compliance-aligned documentation, contributing to reporting, continuous improvement initiatives and collaborative team outcomes.
Qualifications
The successful candidate will have:
Tertiary-level qualifications (preferred) and/or demonstrated experience in a customer-focused environment.
Experience working in a KPI-driven environment, ideally in student services, customer service, sales or a similar client-focused role.
Excellent communication and relationship-building skills, with confidence in proactive student conversations.
Strong organisational and time-management skills, with the ability to manage competing priorities.
Sound problem-solving skills, resilience and initiative, with a solutions-focused approach.
Experience using CRM or student management systems, with a genuine passion for student success.
Additional Information
We value our people, as such we focus on their continued professional development as well as their physical and mental wellbeing. Our employees can access our Professional Development Fund for external courses, study any of our Endeavour Short Courses free of charge and access our extensive in-house learning catalogue.
Additionally, to say thank you for the energy, effort, and results our people deliver, Endeavour offers all staff members free and unlimited clinic consults in all of our disciplines and 15% off all clinic dispensary and retail products!
Please visit: Work at Endeavour | Endeavour to see a full list of perks and benefits associated with working with us!
Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.
We are New Zealand's largest private tertiary establishment that specialises in training programmes for the airline, travel and tourism industries. The New Zealand School of Tourism Ltd (trading as New Zealand School of Tourism) started as Travel Careers & Training in 1985 with one campus in Wellington. Several years later they opened a second campus in Auckland before purchasing Sir George Seymour College in 2006. This gave the company seven campuses and it has since grown to seven campuses throughout New Zealand. In 2015 the two brands rebranded to become The New Zealand School of Tourism.They are a Category One provider having gained the highest outcome from NZQA with a Highly Confident in Educational Performance and Highly Confident in Self Assessment.
All courses are New Zealand Qualifications Authority (NZQA) approved and students are eligible to apply for Government Student Loans and Allowances.
New Zealand School of Tourism is part of New Education Group, New Zealand’s leading independent provider of vocational training.
How many Education jobs are open in Perth, Australia right now?
There are currently 69 open education positions in Perth, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Perth, Australia?
Companies currently hiring include Harry Butler Institute, Navitas Skilled Futures, Qantas, EF, New Zealand School of Tourism, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Perth, Australia?
Yes — 22 of the 69 open education positions offer remote or hybrid work (2 remote, 20 hybrid).
How do I apply for Education jobs in Perth, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.