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Senior Associate - Learning & Development Consultant (Assurance)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Mid level
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Human Resources, Intern - People Development (September Intake)
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Entry level
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Full-time
bachelor degree
Posted 25d ago
~40 hrs/week
Responsibilities
Lead the delivery of L&D technology initiatives, including LMS migrations and platform enhancements across Southeast Asia. Spearhead the automation of L&D processes and the implementation of AI-driven learning experiences to improve operational efficiency.
Requirements
Requires 4-8+ years of experience in learning technology, HR tech, or automation transformation with a bachelor's degree in a related field. Candidates should have hands-on experience with learning platforms and a strong ability to translate business needs into scalable technical solutions.
At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.
We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.
Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.
We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.
Ready to unleash your potential with us? Join the winning team now!
About the Role
We are looking for a hands‑on L&D Technology, Automation & AI Manager / Assistant Manager to help modernise how learning is delivered and experienced across Southeast Asia.
In this role, you will lead the execution of learning technology projects, including LMS migration and platform enhancements, while spearheading automation and AI‑driven learning enablement. Your work will focus on building scalable, user‑centred digital solutions that make learning easier to access, smarter to navigate, and more efficient to operate.
This role is ideal for someone who enjoys operating at the intersection of learning systems, automation, AI, and operations—and who is motivated by turning complexity into simple, effective solutions in a professional services environment.
What You’ll Do
Lead Learning Technology & Platform Delivery
Lead end‑to‑end delivery of major L&D technology initiatives, including LMS migration, platform rollouts, and system enhancements.
Own execution from planning through go‑live and stabilisation, working closely with HR, IT, vendors, and regional/global stakeholders.
Translate learning and business requirements into clear delivery plans, milestones, and adoption approaches.
Ensure platforms are secure, compliant, scalable, and fit for ongoing operations.
Drive Automation & AI‑Driven Learning Enablement
Spearhead automation of L&D processes such as enrolments, learner communications, reporting, and operational workflows.
Lead AI‑driven learning enablement, including:
Adaptive learning paths and personalised learning journeys
Intelligent content discovery and recommendations
AI‑enabled learner navigation and decision support across LMS, LXP, and content platforms
Design and deliver AI‑enabled learner experiences, including single‑access learning bots that provide one‑stop access to learning content, guidance, and FAQs.
Ensure responsible and compliant use of AI aligned with organisational policies and data privacy standards.
Enable Efficient Learning Operations
Improve operational efficiency through smart system design, automation, and clear SOPs, reducing reliance on manual work.
Provide escalation support and root‑cause resolution for learning system or data issues.
Support automated dashboards and self‑service reporting for stakeholders.
Contribute to shared Operations & Technology responsibilities to ensure continuity and service reliability
Continuously identify opportunities to simplify, automate, or improve how learning is delivered and supported.
What Success Looks Like
Major learning technology initiatives (e.g. LMS migration) are delivered smoothly and adopted successfully
Learners experience learning that is intuitive, accessible, and supported by self‑service and AI
Manual operational effort is significantly reduced through automation
Learning systems and data are reliable, scalable, and well‑governed
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Associates / Analysts / Consultants across our Firm are expected to:
Demonstrate a strong commitment to personal learning and development.
Understand how our daily work contributes to the priorities of the team and business.
Understand the set expectations and demonstrate accountability in keeping personal performance on track.
Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
Demonstrate an appreciation for working with others.
Understand what is fundamental to Deloitte’s success as a business.
Demonstrate integrity and an awareness of strengths, differences, and personal impact.
Develop their understanding of Deloitte and offer a fresh perspective.
Requirements:
4–8+ years’ experience in learning technology, HR tech, digital enablement, automation, or operations transformation
Hands‑on experience delivering or supporting learning platforms (e.g. LMS, learning tools, dashboards), ideally including large‑scale changes or migrations
Practical experience automating workflows and improving operational efficiency
Bachelor’s degree in Human Resources, Learning & Development, Business, Technology, Data, Engineering, or a related field
Training or certification in learning technology, automation, AI, data/analytics, or project management is an advantage
Strong problem‑solving mindset and the ability to translate needs into scalable solutions
Clear communicator comfortable working with technical and non‑technical stakeholders
Experience in professional services or complex, matrix organisations preferred
Who This Role Is Ideal For
This role is well suited for someone who enjoys leading technology delivery while staying hands‑on, and who is excited by automation, AI, and improving learner experience at scale. If you like building systems that reduce manual work, enabling smarter learning journeys, and owning delivery in a lean environment, this role offers meaningful impact and growth.
Due to volume of applications, we regret that only shortlisted candidates will be notified.
Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.
To navigate the future with confidence, C-Suite leaders need to make strategic choices to deliver sustainable growth
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
LinkedIn followers
135,229
To navigate the future with confidence, organizations need to make and act upon the right choices: clear, timely and inspirational choices that deliver growth in a dynamic, disrupted world. Monitor Deloitte’s strategy practitioners combine deep industry insights with cutting edge methods to help leaders resolve their most critical decisions, drive value, and achieve transformational success.
Monitor Deloitte serves as a trusted advisor to our clients, partnering with them to make clear data-driven choices that drive growth and enterprise value amidst significant societal and technological disruption.
Our strategic advisors help catalyze the C-suite agenda to increase growth and de-risk strategic choices while orchestrating complex business transformations and unlocking business agility and sustainable value.
Monitor Deloitte focuses in addressing a variety of management areas, including Strategy and Innovation, Insight & Data, Growth Commercial Strategy, and Transformation & Business Design.
Business DevelopmentConsultingManagement Consulting
How many Education jobs are open in Kuala Lumpur, Malaysia right now?
There are currently 65 open education positions in Kuala Lumpur, Malaysia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Education roles in Kuala Lumpur, Malaysia?
Companies currently hiring include International Schools Partnership - US & Canada, PETRONAS, AIA, PwC, Globibo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Education jobs in Kuala Lumpur, Malaysia?
Yes — 13 of the 65 open education positions offer remote or hybrid work (3 remote, 10 hybrid).
How do I apply for Education jobs in Kuala Lumpur, Malaysia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.