Freelance Interview Host - Polish, Thai and Asian languages (Remote)
São Paulo, São Paulo, Brazil · Remote OK
Entry level
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Full-time
bachelor degree
Posted 31d ago
~40 hrs/week
Remote in Manila, Metro Manila, Philippines
Responsibilities
The role involves managing the technical aspects of remote qualitative market research interviews and providing support to users of the QualStage platform. Responsibilities include troubleshooting technical issues, preparing respondents, and coordinating with the engineering team to improve internal processes.
Requirements
Candidates should be multilingual in Polish, Thai, or other Asian languages and possess strong technical proficiency in Windows, Apple, and mobile operating systems. A bachelor's degree or equivalent experience is preferred, along with a background in customer service or call centers.
Full job description
Company Description
M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.
M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.
Job Description
Business Unit Mission:
M3 is managing thousands of online interviews in a year and has developed QualStage in response to increasing market demands for remote qualitative research approaches. This solution is easy-to-use, secure, and replicated our high-quality in-person research experiences. We also support our clients with other platforms as well.
As the business continues to grow, we are looking for a Qualitative Interview Host to assist the Market Research Project Management team with the day-to-day call management of market research studies to ensure assigned projects successfully complete on time, while meeting and exceeding client expectations.
Essential Duties and Responsibilities:
Including, but not limited to the following:
Be a point of contact for technical platform issues for both internal and external users
Assess technical support level of user to provide appropriate support in a timely manner
Prepare respondents in advance to join their scheduled interviews on time
Facilitate start of scheduled interviews and provide troubleshooting support as needed
Support moderator and interpreter trainings prior to the start of the project
Triage and communicate issues to the QualStage Product Owner and Engineering team
Document technical issues and resolutions to support customers and improve internal processes
Stay up-to-date on product features and enhancements, and be able to provide internal technical guidance as needed
Qualifications
Education and Training Required:
Bachelor’s degree or equivalent work experience preferred.
Multilingual in at least ONE of the following languages: Polish, Thai and Asian languages
Minimum Experience:
Experience supporting customers with Qualitative online platforms preferred
Strong working knowledge of Windows and Apple operating systems and product suites; internet browsers including Safari, Microsoft Edge, Chrome and Firefox as well as Apple and Android mobile devices.
Previous experience in customer service, or call centre experience is a plus.
Knowledge, Skill, Ability:
Must have the ability to work in a team environment.
Exceptional written and verbal communication skills.
Excellent interpersonal skills and a demonstrated ability to interact with all levels within the organization.
Able to communicate technical steps in a friendly and simplistic manner - both verbal and written
Well-developed analytical and problem-solving skills; the ability to quickly solve problems as they present as well as proactively identify and resolve potential issues.
A self-motivated individual with exceptional time management, organizational skills, and self-discipline.
A multi-site network connecting patients to Phase I-IV trials while improving health outcomes & quality of life.
Industry
Biotechnology Research
Company size
201-500 employees
Founded
1984
Headquarters
Raleigh, North Carolina
LinkedIn followers
16,084
M3 Wake Research is a premier clinical trial network that has been conducting studies since 1984. With over 30 years of experience, the network's subject database for clinical trial participants has substantial potential and continues to expand as we grow our network across the country. The network comprises of premier investigational sites that are fully integrated and designed to deliver superior clinical trial experiences to patients, sponsors, and CROs.
M3 Wake Research offers a full range of clinical trial services, from study design to study completion, to meet the needs of global biopharmaceutical, biotechnology, medical device, and pharmaceutical industry leaders. The board-certified physicians of M3 Wake Research have successfully completed over 7,000 clinical trials with integrity, human protection, and expeditious delivery of accurate evaluable data.
Experience M3 Wake Research's uncompromising approach to superior quality in planning and executing each study according to regulations. The network consistently exceeds sponsor expectations for integrity, subject enrollment, human protection, and expeditious delivery of accurate evaluable data. Choose M3 Wake Research for clinical trials that meet and exceed your expectations.
Offices: 3100 Duraleigh Rd, Raleigh, North Carolina 27612, US · 3100 Duraleigh Road, Suite 304, Raleigh, NC 27612, US · 2601 Lake Drive, Suites 101 and 201, Raleigh, North Carolina 27607, US · 1565 Purdue Drive, Suite 1010, Fayetteville, North Carolina 28303, US · 3100 Duraleigh Road, Suite 100 and Suite 202, Raleigh, North Carolina 27612, US
Phase I-IV Clinical Trial Conduct and Participant Recruitment/Retention in the Following Therapeutic Areas: Healthy VolunteerDermatologyGastroenterologySleep DisordersMen's/Woman's HealthNeurologyVaccinesPulmonologyInternal Medicineand Psychiatry
How many Data & Analytics jobs are open in São Paulo, Brazil right now?
There are currently 2,118 open data & analytics positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
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