EDSP Service Level Standard Specialist, AMZL EDSP & AMPL
Curitiba, Paraná, Brazil · On-site
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Senior
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Desenvolvedor(a) Full Stack - Pleno, Sênior e Especialista
Fortaleza, Ceará, Brazil · Hybrid
Senior$6M raised
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Full-time
bachelor degree
Posted 2d ago
~40 hrs/week
Responsibilities
The specialist will drive service level improvements for EDSP and AMPL programs by proposing and implementing program measures. They will analyze performance metrics and partner feedback to design improvement initiatives and oversee compliance audits.
Requirements
Candidates must have a bachelor's degree and experience in a highly analytical, results-oriented environment. Proficiency in intermediate Excel and fluency in English are required.
Full job description
Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry. Amazon’s transportation teams work to ensure the delivery of packages globally for customers around the world. Whether its large or small, we find solutions to make sure we are delivering on our promise for customers.
Amazon’s Transportation Operations team is seeking for an EDSP SLS (Service Level Standards) Specialist to join our Brazil Transportation team. EDSPs are External Delivery Service Providers that means third-party operated Delivery Station which uses Amazon tools and technology to deliver Amazon packages through different regions of the country. AMPL (Amazon Partner Logistics) is the evolution of EDSP nodes with on-the-road payment per route instead of per package delivered. The EDSP & AMPL SLS (Service Level Standards) Specialist will be responsible to drive Service Level improvements on both Programs by proposing and implementing program measures and mechanisms. This position shapes performance and compliance as a continuous, process-led activity through tech & audits.
Key job responsibilities - Analyze current SLS performance metrics, develop and propose program improvements. - Analyze partner feedback data and create actionable insights based on facts. - Design EDSP improvement initiatives and create measurement frameworks to monitor its effectiveness (including benchmarks with other geos). - Oversee continuous compliance processes, conduct and manage audits.
Basic Qualifications:
- Bachelor's degree or equivalent - Experience in a highly analytical, results-oriented environment with cross functional interactions - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Speak, write, and read fluently in English
Preferred Qualifications:
- Knowledge of Lean methodologies - Experience in program or project management - Experience in transportation and supply chain
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
Offices: 2127 7th Ave., Seattle, WA 98109, US · 12900 Worldgate Dr, Herndon, VA 20170, US · 7200 Discovery Dr, Chattanooga, TN 37416, US · 1100 Enterprise Way, Sunnyvale, CA 94089, US · 2010 Broening Hwy, Baltimore, MD 21224, US
How many Data & Analytics jobs are open in Recife, Brazil right now?
There are currently 36 open data & analytics positions in Recife, Brazil listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Data & Analytics roles in Recife, Brazil?
Companies currently hiring include AgileEngine, Accenture, Banco Bradesco, Oowlish, ACCIONA, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Data & Analytics jobs in Recife, Brazil?
Yes — 27 of the 36 open data & analytics positions offer remote or hybrid work (19 remote, 8 hybrid).
How do I apply for Data & Analytics jobs in Recife, Brazil?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.