Indigenous Student Success Officer and Senior Support Advisor (*Identified)
Wollongong, New South Wales, Australia · On-site
$86k–$120k/yr
Mid level
Join Us in Supporting the Next Generation of Aboriginal and Torres Strait Islander Students Help Shape the Future of Our Mob Through Education, Culture and Community At the Woolyungah Indigenous Centre (WIC), we are dedi…
Skills: Case management, Student support, Leadership, Mentoring, Trauma-informed practice
UOW College is one of Australia’s leading university colleges. Its success lies in the delivery of English language programs, academic pathway programs, higher education diplomas, and vocational education and training, c…
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UOW College Australia is a wholly owned subsidiary of the University of Wollongong. Since 1988, we have been offering students an alternative entry to UOW through university preparation courses. Our product offerings inc…
Skills: Administrative Support, Finance, Customer Service, Scheduling, Data Entry
Legal and Client Support Officer - Greater Sydney & Illawarra Talent Pool
Wollongong, New South Wales, Australia · Hybrid
$87k–$95k/yr
Entry level
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Legal and Client Support Officer - Greater Sydney & Illawarra Talent Pool
Sydney, New South Wales, Australia · Hybrid
$87k–$95k/yr
Entry level
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Retail Pharmacy Assistant CWH Wollongong Central SC NSW
Wollongong, New South Wales, Australia · On-site
Entry level
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Guest Services Attendant (Housekeeping) - Charles Hotel
Wollongong, New South Wales, Australia · On-site
Entry level
Job Description Guest Services Attendant (Housekeeping) | Charles Hotel We’re searching for a our very own ‘Rosie the Robot’ - you know, from The Jetsons - a Housekeeper known for their work ethic and efficiency. A day i…
Skills: Housekeeping, Attention To Detail, Manual Handling, Time Management, Reliability
As part of one of Australia’s largest strata management companies, we provide competitive remuneration and stability in a growing industry. The impact you’ll have: Our clients rely on us to manage their prope…
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Indigenous Student Success Officer and Senior Support Advisor (*Identified)
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$86k–$120k/yr
Full-time
17% Superannuation
Posted 5h ago
Apply by Aug 26
~40 hrs/week
Responsibilities
The roles involve providing culturally safe support, advocacy, and case management to Aboriginal and Torres Strait Islander students to improve retention and success. Staff will lead engagement initiatives, mentor students, and build strong partnerships across the university and community.
Requirements
Candidates must have extensive experience working with Aboriginal and Torres Strait Islander peoples and communities, along with strong case management or student support skills. Applicants are required to provide confirmation of their Aboriginal and/or Torres Strait Islander heritage and hold a valid Australian Driver Licence.
Full job description
Join Us in Supporting the Next Generation of Aboriginal and Torres Strait Islander Students Help Shape the Future of Our Mob Through Education, Culture and Community
At the Woolyungah Indigenous Centre (WIC), we are dedicated to creating a culturally strong and supportive environment where Aboriginal and Torres Strait Islander students can thrive while maintaining connections to culture, community and Country. Our work is grounded in respect, belonging, self-determination and student success.
We are seeking passionate Aboriginal and Torres Strait Islander professionals to join our Student Success Team and play a meaningful role in supporting students throughout their university journey. We currently have two exciting opportunities available for people who are committed to empowering our mob through education, connection and culturally safe support.
About the Roles
These are permanent, continuing full-time opportunities based at the University of Wollongong. Working closely with students, community and university stakeholders, the Student Success Team provides culturally safe programs, advice and support to Aboriginal and Torres Strait Islander students from enrolment through to graduation.
Through proactive engagement, advocacy and holistic support, the team helps strengthen student participation, retention and success while fostering a strong sense of belonging and connection to culture, community and Country.
Senior Indigenous Student Support Advisor (Identified)
Support Aboriginal and Torres Strait Islander students to succeed academically, personally and professionally through culturally responsive, holistic support. This role works with students experiencing complex circumstances and provides leadership, mentoring and specialist guidance within the Student Success Team.
Key responsibilities:
Deliver specialist case management and student support services.
Support students experiencing academic, personal and wellbeing challenges.
Lead early intervention and retention initiatives that improve student success.
Create culturally safe pathways to university services and support.
Mentor and support team members while building strong partnerships across the University and community.
What You'll Bring
Extensive experience working with Aboriginal and Torres Strait Islander peoples and communities.
Strong case management, student support or wellbeing experience.
Knowledge of trauma-informed and strengths-based practice.
Excellent communication, relationship-building and leadership skills.
Student Success Officer (Identified)
Level 5: $85,682 - $96,898 + 17% superannuation
Be the welcoming first point of contact for Aboriginal and Torres Strait Islander students and help create a culturally safe and supportive university experience. Through proactive engagement, referrals and relationship-building, you'll help students stay connected, confident and successful throughout their studies.
Key responsibilities:
Respond to student enquiries and provide guidance and support.
Undertake proactive outreach and student engagement activities.
Build strong relationships with students, particularly those new to university.
Connect students with appropriate university and community support services.
Contribute to orientation programs, events and student success initiatives.
What you’ll bring
Experience providing support, guidance or engagement services.
Strong interpersonal and communication skills.
Ability to build positive relationships with students, community and stakeholders.
Demonstrated commitment to culturally safe and respectful practice.
Eligibility
These positions are identified for Australian Aboriginal and/or Torres Strait Islander people. UOW considers Aboriginal and/or Torres Strait Islander descent to be a genuine occupational requirement under relevant anti-discrimination legislation.
Successful applicants will be required to:
Provide confirmation of your Aboriginal and/ or Torres Strait Islander heritage.
This position has been classified as "child-related work". In accordance with relevant legislation, prohibited persons are not permitted to apply for positions that are classified as "child-related work". Accordingly, candidates will be required to undertake and pass a Working with Children Check Clearance.
Complete a National Criminal History Check.
This position requires the incumbent to hold and maintain a valid, current Australian Driver Licence.
This position is not suitable for remote working arrangements.
Prior to employment, UOW will conduct an authentication process of submitted confirmation of Aboriginal and/or Torres Strait Islander documentation.
This is an identified position for Aboriginal and/or Torres Strait Islander applicants. The University of Wollongong (UOW) recognises this as a genuine occupational requirement under Section 14 of the Anti-Discrimination Act 1977 (NSW)
How to Apply
Applicants are welcome to apply for either or both positions. Click the ‘Apply Now’ button at the bottom of the advertisement and upload your current resume; and a cover letter that clearly identifies the position you are applying for and includes a statement addressing each of the selection criteria outlined in the position description.
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities.
As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
Related keywords
Indigenous Student SuccessAboriginal and Torres Strait IslanderCase ManagementStudent SupportUniversity of WollongongTrauma-informed practiceStrengths-based practiceRetentionStudent EngagementCultural SafetyMentoringHigher EducationAdvocacyCommunity EngagementAcademic SupportWellbeing
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Offices: Northfields Ave,, Wollongong, New South Wales 2500, AU
How many Customer Service & Support jobs are open in Wollongong, Australia right now?
There are currently 34 open customer service & support positions in Wollongong, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wollongong, Australia?
Companies currently hiring include PICA Group, Guzman y Gomez Mexican Kitchen, IRT Group, THE UNIVERSITY OF WOLLONGONG, NSW Department of Communities and Justice, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wollongong, Australia?
Yes — 12 of the 34 open customer service & support positions offer remote or hybrid work (0 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Wollongong, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.