Wollongong, New South Wales, Australia · Hybrid
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Customer Service, Sales, Communication Skills, Lead Qualification, CRM Data Entry
Shoalhaven City Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Activity Planning, Elderly Care, Communication Skills, Teamwork, Empathy
Wollongong City Council, New South Wales, Australia · Hybrid
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: CMMS Administration, Facilities Management, Asset Management, Maintenance Planning, People Leadership
Peakhurst, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Meal Preparation, Food Serving, Laundry Services, Customer Service, Food Safety
Eurobodalla Shire Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Personal Care, Cooking, Food Preparation, Patient Transport, Companionship
Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Personal Care, Cooking, Food Preparation, Patient Transport, Companionship
Peakhurst, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Education Planning, Staff Development, Aged Care Quality Standards, Adult Learning Principles, Interpersonal Communication
Wedderburn, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Passenger Vehicle Driving, Elderly Care, Vehicle Maintenance, First Aid, Route Planning
Sydney, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Personal Care, Domestic Assistance, Medication Assistance, Cooking, Food Preparation
Sydney, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Domestic Assistance, Personal Care, Medication Assistance, Cooking, Food Preparation
Wollongong, New South Wales, Australia · Hybrid
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Case Management, Care Planning, Community Liaison, Needs Assessment, Budget Management
Merimbula, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Domestic Assistance, Cooking, Food Preparation, Patient Transport, Companionship
Merimbula, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Personal Care, Showering Assistance, Cooking, Food Preparation, Patient Transport
Shoalhaven City Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Workforce Planning, Rostering, Staff Forecasting, Data Analysis, Microsoft Office
Shoalhaven City Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Leadership, Operational Excellence, Regulatory Compliance, Financial Management, Sales Pipeline Management
Eurobodalla Shire Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Personal Care, Medication Administration, Wound Dressing, Mobility Support, Empathetic Companionship
Shoalhaven City Council, New South Wales, Australia · On-site
About IRT Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same. We improve the lives of more than 9100 people every day in NS…
Skills: Infection Prevention And Control, Outbreak Management, Clinical Mentoring, Compliance Auditing, Policy Development
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Act as the first point of contact for customers to identify needs and provide tailored solutions across multiple communication channels. Responsibilities include qualifying leads, maintaining customer data in Salesforce, and promoting IRT's range of products and services.
Candidates should have demonstrated experience in a similar role promoting products and services, with call center experience being highly desirable. Proficiency in Microsoft Office and a high level of accuracy in data entry are required.
Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
Are you a customer service superstar who thrives on delivering exceptional experiences? We are looking for motivated and professional Customer Service Officers to be the first point of contact for our customers at IRT.
In this role, you will identify customer needs, provide tailored solutions, and proactively identify opportunities to promote and upsell IRT's full range of products and services. You'll deliver outstanding customer experiences across multiple communication channels while helping customers find the solutions that best meet their needs.
Positions Available: 2 x Full-Time – Monday to Friday, 8:30am–5:00pm
This role operates on a hybrid model, you will be based at our Wollongong Office for in-person collaboration, meetings, and learning sessions.
About the role:
• Acquire new customers by qualifying leads and providing information about our products and services
• Respond to internal and external enquiries via telephone, email, web chat and face-to-face interactions
• Accurately enter and maintain customer data within our Customer Relationship Management System - Sales Force
• Prioritise tasks effectively to meet deadlines and resolve issues appropriately
• Contribute to achieving team service levels and business objectives within allocated timeframes
• Support the development of team plans, strategies and goals
• Build strong professional relationships with stakeholders and collaborate to achieve Contact Centre and broader IRT objectives
• Demonstrated experience in a similar role where you have proven ability to promote products and services
• Call centre experience highly desirable
• Excellent customer service, sales and communication skills
• Proven ability to prioritise administrative and customer tasks with competing deadlines
• Possess a high level of accuracy in preparing and entering information
• Experience with using a range of Microsoft office suite of products
If this sounds like the right fit, click “Apply Now”, complete your details and submit. You can also apply via our Careers page.
For questions, contact [email protected].
Please note: we can’t accept applications or resumes by email—apply through SEEK or our Careers page.
Successful applicants will complete pre-employment checks, including references, a functional assessment, and a National Criminal History Check.
Improving the lives of older Australians
IRT Group is one of Australia's largest community-owned, not-for-profit providers of retirement living, residential aged care and home care. Founded in 1969, we support more than 9000 people across NSW, the ACT and Queensland thanks to our dedicated team of more than 2700 employees. Our purpose is simple: we're here to make life better for older Australians, and that sits at the heart of everything we do. Our Retirement Villages offer vibrant communities where people can stay connected and enjoy life. Our Aged Care Centres provide people with personalised care and support, ensuring dignity and respect every step of the way, and our Home Care services support people to stay independent in the comfort of their own homes. Beyond our core services, we’re committed to supporting the broader community too. Age Matters, an initiative of IRT, empowers older Australians to live free from disadvantage and tackles homelessness, ageism and social isolation head on. To donate to Age Matters or to learn more about our services and our work, visit https://www.irt.org.au/about/age-matters/ ITeC Academy, our Registered Training Organisation, offers first-class education, training and development opportunities for our employees and the broader community. IRT Catering, our accredited in-house catering division, produces 1.2 million nutritious meals a year for IRT customers and external clients. What truly makes IRT stand out is our people - those who bring heart, kindness and compassion to make a real difference for our residents, customers, their families and the broader community.
Offices: 3/77 Market Street, Wollongong, NSW 2500, AU
Improving the lives of older Australians
IRT Group is one of Australia's largest community-owned, not-for-profit providers of retirement living, residential aged care and home care. Founded in 1969, we support more than 9000 people across NSW, the ACT and Queensland thanks to our dedicated team of more than 2700 employees. Our purpose is simple: we're here to make life better for older Australians, and that sits at the heart of everything we do. Our Retirement Villages offer vibrant communities where people can stay connected and enjoy life. Our Aged Care Centres provide people with personalised care and support, ensuring dignity and respect every step of the way, and our Home Care services support people to stay independent in the comfort of their own homes. Beyond our core services, we’re committed to supporting the broader community too. Age Matters, an initiative of IRT, empowers older Australians to live free from disadvantage and tackles homelessness, ageism and social isolation head on. To donate to Age Matters or to learn more about our services and our work, visit https://www.irt.org.au/about/age-matters/ ITeC Academy, our Registered Training Organisation, offers first-class education, training and development opportunities for our employees and the broader community. IRT Catering, our accredited in-house catering division, produces 1.2 million nutritious meals a year for IRT customers and external clients. What truly makes IRT stand out is our people - those who bring heart, kindness and compassion to make a real difference for our residents, customers, their families and the broader community.
Offices: 3/77 Market Street, Wollongong, NSW 2500, AU
