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Overview You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your e…
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Full-time
Training and Career Pathway Options, Hybrid Work Options, Discounts, Wellbeing Programs
Posted 24d ago
~40 hrs/week
Responsibilities
The role involves responding to client enquiries and preparing essential meeting documents such as notices, agendas, and minutes. Additionally, the assistant coordinates repairs and maintenance with internal teams and contractors to ensure statutory deadlines are met.
Requirements
Candidates should possess strong customer service and communication skills with a high level of attention to detail. A growth mindset and the ability to prioritize tasks to meet multiple deadlines are essential.
Full job description
As part of one of Australia’s largest strata management companies, we provide competitive remunerationand stability in a growing industry.
The impact you’ll have:
Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our BCS Illawarra branch, you’ll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you’ll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.
What you’ll do:
Every day is varied. One moment you’re answering client enquiries, the next you’re preparing minutes or chasing contractors. In this role you will:
Respond to client enquiries with professionalism and follow through on resolution.
Prepare and issue meeting notices, agendas, and minutes.
Keep accurate records and support compliance and financial processes.
Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
Organise workloads to meet statutory deadlines and client expectations.
What you’ll bring
Customer service skills: Respond quickly and professionally.
Clear communication: Both written and verbal, with accuracy and professionalism.
Organisation and time management: Prioritise tasks and meet multiple deadlines.
Attention to detail: Maintain accuracy in records, documents, and financial tasks.
A growth mindset: Willing to learn strata processes and progress your career.
What’s in it for you:
At PICA Group, we want you to thrive. Here’s how we support you.
Growth: Gain training and career pathway options across PICA Group.
Flexibility: Balance work and life with 50/50 hybrid options.
Challenge: No two days are the same. Variety and deadlines will stretch your skills.
Belonging: Join a supportive team where collaboration and relationships matter. GivingBack: Protect people’s homes and communities with the work you do.
PICAPerks: Discounts and wellbeing programs that support life inside and outside of work.
Who is PICA Group?
We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home.
We're also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work ™! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you.
Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done
How to apply: If you're ready for that next step in your career and want to join an industry leader at an exciting period of transformation, please apply via the link. At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all. For up-to-date information about PICA Group, visit us: https://www.linkedin.com/company/prudential-investment-company-of-australia/mycompany/ https://picagroup.com.au/ You must have the right to live and work in this location to be considered for this opportunity. It is PICA Group’s policy not to accept speculative CV’s from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.
Founded more than 70 years ago, PICA Group is one of Australia’s leading property services companies with more than 220,000 lots under strata management.
With over 700 staff and 30 branches, PICA Group plays a significant role in the local property landscape by delivering a full range of strata, facilities and receivables management services across a variety of property types, which include residential, commercial, resorts, and mixed use.
As an employer of choice, the PICA Group strives to create an exciting work environment, and is committed to nurturing and encouraging people development.
Offices: Level 27, 66-68 Goulburn Street, Sydney, New South Wales 2000, AU
Title companyReceivables managementProperty servicesFacilities managementStrata managementand Development servicesResidentialCommercial Real EstateFacility ManagementProperty Management
How many Customer Service & Support jobs are open in Wollongong, Australia right now?
There are currently 34 open customer service & support positions in Wollongong, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Wollongong, Australia?
Companies currently hiring include PICA Group, Guzman y Gomez Mexican Kitchen, IRT Group, THE UNIVERSITY OF WOLLONGONG, NSW Department of Communities and Justice, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Wollongong, Australia?
Yes — 12 of the 34 open customer service & support positions offer remote or hybrid work (0 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Wollongong, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.