Waterloo, Ontario, Canada · On-site
Hiring Manager: Denise Martin Talent Acquisition Advisor: Laura DeLuca Job Code Level: CVP2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Client Relationship Management, Service Delivery Management, Escalation Management, Reporting, Analytics
Waterloo, Ontario, Canada · On-site
$18/hr–$19/hr
As a Receptionist/Concierge you will perform a variety of accounting functions as well as confidential clerical and receptionist duties associated with the daily operations at the residence, while consistently maintainin…
Skills: Accounting, Clerical duties, Receptionist duties, Customer service, Bank deposits
Waterloo, Ontario, Canada · Hybrid
$51k–$77k/yr
At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your c…
Skills: Bilingual, French, English, Client service, Insurance knowledge
Waterloo, Ontario, Canada · Remote OK
$60k–$70k/yr
Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technolog…
Skills: Customer success management, Account management, Canadian customs brokerage, Trade compliance, Logistics operations
Waterloo, Ontario, Canada · Remote OK
$65k–$75k/yr
Descartes Unites the People and Technology that Move the World The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technolog…
Skills: Customer Success Management, Strategic Account Management, Canadian Customs Brokerage, Trade Compliance, Revenue Retention
Richmond Hill, Ontario, Canada · On-site
$50k–$74k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Account management, Consultative selling, Negotiation, Client relationship management, Revenue growth
Halifax, Nova Scotia, Canada · Hybrid
$93k–$143k/yr
The Manager, Client Solutions CoE (Escalations) leads a team of Triage Analysts and Solutions Coordinators responsible for the intake, prioritization, coordination, and resolution of complex client issues across our Grou…
Skills: Escalation management, Team leadership, Retirement operations, Client services, Operational strategy
Waterloo, Ontario, Canada · Hybrid
$17/hr–$20/hr
Requisition ID: 196395 Career Group: Store Careers Job Category: Retail - Replenishment Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Ontario City: Waterloo Embark on a rewarding career …
Skills: Customer service, Inventory control, Merchandising, Food safety protocols, Communication skills
Waterloo, Ontario, Canada · On-site
Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everyth…
Skills: Sales, Customer Service, Cash Handling, Supervisory, Coaching
Waterloo, Ontario, Canada · On-site
Company Description Take your career to new heights at Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment…
Skills: Retail sales, Customer service, Interior design interest, Inventory management, Communication
Waterloo, Ontario, Canada · On-site
Company Description Take your career to new heights at Structube! STRUCTUBE is the perfect workplace for fans of modern and contemporary interior design, furniture and accessories. We foster an inspiring work environment…
Skills: Retail sales, Customer service, Interior design interest, Inventory management, Communication
London, Ontario, Canada · Hybrid
$51k–$71k/yr
As a recognized national law firm, we support, grow, and impact our communities through our work. We help entrepreneurs, companies, and professionals shape and build the Canadian economy. When you start a career with Mil…
Skills: Technical support, Troubleshooting, Incident management, Customer service, Microsoft 365
Waterloo, Ontario, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: Managing t…
Skills: Customer service, Merchandising, Cash handling, Loss prevention, Staff training
Waterloo, Ontario, Canada · On-site
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory management, Receiving, Customer service, Product placement
Waterloo, Ontario, Canada · On-site
$17/hr–$22/hr
Winners At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whe…
Skills: Customer service, Cashiering, Communication, Teamwork, Adaptability
Waterloo, Ontario, Canada · On-site
$30k–$80k/yr
PERSONAL TRAINER Who is a Personal Trainer? Personal Trainers are responsible for developing a roster of clients, and working with their clients to achieve overall health and fitness goals. What will you be doing? Seekin…
Skills: Personal training, Client acquisition, Fitness programming, Health assessment, Coaching
Waterloo, Ontario, Canada · On-site
$51k–$64k/yr
At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can br…
Skills: Client service, Administrative support, Electronic health records, Accuro, Verbal de-escalation
Waterloo, Ontario, Canada · On-site
Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's larges…
Skills: Customer service, Communication, Conflict resolution, Safety awareness, Record keeping
Mississauga, Ontario, Canada · On-site
$98k–$147k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: People Management, DevOps, Cloud Operations, SRE, Kubernetes
Mississauga, Ontario, Canada · On-site
$111k–$161k/yr
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Agile Product Ownership, Product Roadmap Strategy, Backlog Management, Stakeholder Collaboration, Service Management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Service Manager is responsible for managing end-to-end client relationships and ensuring high levels of service delivery and satisfaction. They lead escalation resolution, monitor performance against SLAs, and provide data-driven insights to stakeholders.
Candidates must have a bachelor's degree and at least 5 years of experience in service management or account management. Proficiency in Microsoft Excel and Power BI is required, along with strong communication and escalation handling skills.
Hiring Manager: Denise Martin
Talent Acquisition Advisor: Laura DeLuca
Job Code Level: CVP2
Refer Your Friends!
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
The Service Manager is responsible for managing client relationships end-to-end, ensuring exceptional service program delivery and client satisfaction. This role serves as a trusted advisor to clients, proactively managing service performance, leading escalation resolution, and delivering data-driven insights through reporting and analytics. The ideal candidate possesses strong communication skills, advanced Microsoft Office capabilities, expertise in Excel and Power BI, and the ability to adapt to a variety of client and operational needs.
YOU ARE GREAT AT
Client Relationship Management
Service Delivery Management
Escalation Management
Reporting & Analytics
Stakeholder Collaboration
WHAT IT TAKES TO SUCCEED
Preferred Qualifications
ONE LAST THING
OpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
Salary Range: $60,000- $90,000; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.
AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.
Information Reimagined
OpenText is a leading Cloud and AI company that provides organizations around the world with a comprehensive suite of Business AI, Business Clouds, and Business Technology. We help organizations grow, innovate, become more efficient and effective, and do so in a trusted and secure way—through Information Management. OpenText (NASDAQ/TSX: OTEX), founded in 1991 in Waterloo, has a rich history of helping customers manage their most important asset—information. Originating from a collaboration to digitize the Oxford English Dictionary, OpenText has grown into a global leader in information management. With over 120,000 enterprise customers across 180 countries, OpenText supports 98 of the top 100 global companies. A wide breadth of offerings uniquely positions OpenText to help customers unlock the value of that information using Al, cloud, and security innovations. At OpenText, our culture is at the heart of everything we do—and today, that includes being proudly AI-first. We’re creating a workplace where everyone can thrive, with artificial intelligence integrated into how we work, solve problems, and innovate together. By fostering a collaborative and inclusive environment, we empower digital knowledge workers and drive forward-thinking solutions that shape the future of information management. We believe our success comes from the strength of our team—talent that AI can’t replace—and we’re committed to attracting and supporting those who bring unique insight, adaptability, and creativity. Because at OpenText, people aren’t just our greatest asset—they’re the reason we shine in an AI-powered world. Join us at OpenText and become part of a team where your talents and ideas are truly valued.
Offices: 275 Frank Tompa Drive, Waterloo, ON N2L 0A1, CA · 38 Leek Crescent, Richmond Hill, Ontario L4B 4N8, CA · 420 Thames Valley Park Drive, Thames Valley Park, Reading, Berkshire RG6 1PU, GB · 385 Interlocken Crescent, Broomfield, Colorado 80021, US · MindSpace IT Park, Hi-Tec City, Hyderabad, Telangana 500081, IN
There are currently 313 open customer service & support positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include OpenText, Manulife, WatSPEED at the University of Waterloo, Chartwell Retirement Residences, Starbucks, among others. Browse the listings above to see every active employer.
Yes — 78 of the 313 open customer service & support positions offer remote or hybrid work (6 remote, 72 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
