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Customer Service Representative (Motivator) - Ottawa Queen and Bank
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$38k–$41k/yr
Full-time
Ongoing Training And Development, Career Advancement Opportunities, Competitive Total Rewards Package, Free Fitness Membership
Posted 1d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for members and potential members, ensuring a welcoming and clean environment. Responsibilities include managing the front desk, handling inquiries, selling memberships, and providing basic equipment orientations.
Requirements
Candidates must possess CPR-A and AED certifications and be able to obtain Smart Tan certification within three months. Strong interpersonal skills, customer focus, and a passion for the fitness industry are required.
Full job description
CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)
Who is a Customer Service Representative (Motivator)?
The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming, clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us is always positive and engaging.
What will you be doing?
Be Pleasant and Present with every greeting and interaction.
Greet Members as they come into the Club and check them in for their workout.
Greet Potential Members that have appointments or that come into the Club as walk-ins and direct them accordingly.
Properly and efficiently handle incoming calls from Members and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
Assist Members on the floor with questions about the FitFix and Cardio machines.
Possess in-depth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
Assist Members through possessing an in-depth knowledge of all our systems to be able to efficiently answer Member questions, resolve Member issues or concerns, make updates to Member information, sell memberships, services, products and amenities, etc.
Handle comments, suggestions and concerns in a courteous and professional manner.
Provide Fit-Fix Starter sessions for new and current Members.
Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
Complete any other tasks required to provide an exceptional experience for Members and guests.
Complete any required Learning and attend all monthly meetings.
Do you have what it takes?
CPR-A & AED Certification
Must be Smart Tan certified within 3 months of employment
Interpersonal Savvy: Relates well to all kinds of people ‘up, down, sideways’, inside and outside of the organization. Builds appropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Team Contribution: Always helpful to the rest of the team/other teams. Among the first to volunteer to help others succeed. A model of sharing, caring, and cooperation.
Approachability: Is easy to approach and talk to, can be warm, pleasant and gracious. Spends the extra effort to put others at ease. Is sensitive to and patient with the interpersonal anxieties of others. Builds rapport well and is a good listener.
Knowledge of the fitness industry
Excellent written and verbal communication skills
Superior customer service skills; ability to fully understand and embrace company culture
Proficiency in the use of computers
Previous customer service and sales experience an asset
What's in it for you
Ongoing training and development to ensure a long and successful career path
Career advancement opportunities
Competitive Total Rewards Package
FREE Fitness membership
Fun and energetic atmosphere to come to every day!
Compensation:
It is expected that the selected candidate will start at a base wage of $18.60. This position is eligible for commissions in addition to the base wage. The expected annual range of total compensation is $37,700 - $41,300 determined by the expected total number of scheduled hours per year, performance, time in the position and variable compensation earned.
This job posting is for an existing vacancy.
Diversity and Inclusion
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness, Fit4Less, canfitpro, and GoodLife Kids Foundation positions are posted to jobs.goodlifefitness.com and must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email, phone or text.
Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @canfitpro.com, or @goodlifekids.com email address.
Proudly Canadian - owned and operated since 1979. Inspiring Fitness and Changing Lives in Canada.
Industry
Wellness and Fitness Services
Company size
5,001-10,000 employees
Founded
1979
Headquarters
London, Ontario
LinkedIn followers
44,280
Total funding
$1.2B
GoodLife Fitness started in 1979 in London, ON, and has since grown to become the largest group of fitness club chains in Canada and the fourth largest in the world.
Founder and CEO David ‘Patch’ Patchell-Evans started the business with one purpose…to give everyone in Canada the opportunity to live a fit and healthy good life. With hundreds of clubs and thousands of associates coast-to-coast, the GoodLife team is helping to transform the health and fitness of people across Canada every day.
Offices: 710 Proudfoot Lane, London, Ontario N6H 5G5, CA
Proudly Canadian - owned and operated since 1979. Inspiring Fitness and Changing Lives in Canada.
Industry
Wellness and Fitness Services
Company size
5,001-10,000 employees
Founded
1979
Headquarters
London, Ontario
LinkedIn followers
44,280
Total funding
$1.2B
GoodLife Fitness started in 1979 in London, ON, and has since grown to become the largest group of fitness club chains in Canada and the fourth largest in the world.
Founder and CEO David ‘Patch’ Patchell-Evans started the business with one purpose…to give everyone in Canada the opportunity to live a fit and healthy good life. With hundreds of clubs and thousands of associates coast-to-coast, the GoodLife team is helping to transform the health and fitness of people across Canada every day.
Offices: 710 Proudfoot Lane, London, Ontario N6H 5G5, CA