Customer Service & Support Jobs in Waterloo, Canada (Now Hiring) — 313 open — Page 5
Marriott International Hotels, Inc.
Assistant Manager - Food and Beverage Operations
Waterloo, Ontario, Canada · On-site
$53k–$65k/yr
Mid level
JOB SUMMARY Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms…
Who you are: Are you passionate about health? Do you scroll through natural health articles instead of scrolling through Instagram? Do you love to guide and help other people become the healthiest versions of themselves?…
Skills: Customer service, Product knowledge, Communication skills, Inventory management, Merchandising
Who We Are With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone…
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Application Deadline: 08/17/2026 Address: 20 Erb Street West Job Family Group: Wealth Sales & Service Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administra…
Retail Store Associate Part Time Seasonal HomeSense - Waterloo
Waterloo, Ontario, Canada · On-site
$17/hr–$22/hr
Entry level
Homesense At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. W…
Skills: Customer service, Cashiering, Communication, Teamwork, Time management
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
At Bailey Nelson, we know our team is the secret to our success. We’re all about changing how our customers see the world and how the world sees them. As a Licensed Optician, you will play a crucial role in delivering th…
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead front end ope…
Skills: Customer service, Leadership, Front end operations, Cash management, Loss prevention
LensCrafters - Store Manager 4 - #5642 Waterloo, Ontario
Waterloo, Ontario, Canada · On-site
$65k–$113k/yr
Mid level$6.9B raised
Requisition ID: 939193 Store #: 005642 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Leadership, Customer service, Team building, Coaching, Sales management
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager…
Job Description Are you self-motivated and proud of the work you do? Here at Aramark, we take pride in the level of service and safety we provide! As a General Utility Worker on our team of other service stars, you’ll ta…
Top Customer Solutions Developer, High Touch Support, Compute, Google Cloud
Waterloo, Ontario, Canada · On-site
$127k–$182k/yr
Mid level$26M raised
Minimum qualifications: Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience. 3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or …
Skills: Troubleshooting, Distributed systems, Java, Python, Go
Asset Maintenance Pros is a leading provider of modern student and young professional housing in Waterloo, Ontario. Our architecturally striking communities are designed to deliver an elevated rental experience through p…
Hiring Manager: Nagesh Rao Talent Acquisition Advisor: Draun Raval Job Code Level: ISP3 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation…
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
The Group Benefits (GB) Plan Design Quality Analyst is part of the Operations Integrity Quality team and plays a key role in ensuring accuracy, compliance, and consistency in new plan setups and plan amendments. This rol…
Skills: Quality Assurance, Data Analysis, Risk Mitigation, System Configuration, Audit Reporting
Join us and inspire with every cup! At Starbucks, it’s all about connection. People are at the heart of who we are, especially the people that are a part of our store team. We connect with each other, our customers and o…
Skills: Customer service, Cash handling, Food and beverage preparation, Communication skills, Teamwork
OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Skills: Instructional Design, Program Management, Change Management, Process Improvement, Business Readiness
Hiring Manager: Kaylie Warden Talent Acquisition Advisor: Chitra Menon Job Code Level: TNP2 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innova…
Skills: Project Coordination, Business Analysis, User Acceptance Testing, Root Cause Analysis, Stakeholder Management
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$53k–$65k/yr
Full-time
high school, associate degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Assistant Manager supervises daily food and beverage operations, ensuring compliance with policies, standards, and financial objectives. They are responsible for managing staff, maintaining operating budgets, and delivering exceptional customer service to meet guest expectations.
Requirements
Candidates must have a high school diploma with 3 years of relevant experience or a 2-year degree in a hospitality-related field with 1 year of experience. Strong leadership, organizational, and communication skills are required to manage daily operations effectively.
Full job description
JOB SUMMARY
Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
OR
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Managing Day-to-Day Operations
Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunctions.
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
Follows property specific second effort and recovery plan.
Maintains availablility and is approachable to all team members.
Demonstrates knowledge of the brand specific service culture.
Providing Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to customer service department request.
Additional Responsibilities
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Maintains budgets, operating statements and payroll progress report.
Performs other duties, as assigned, to meet business needs.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Delta Hotels Waterloo takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email [email protected] and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Customer Service & Support jobs are open in Waterloo, Canada right now?
There are currently 313 open customer service & support positions in Waterloo, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Waterloo, Canada?
Companies currently hiring include OpenText, Manulife, WatSPEED at the University of Waterloo, Chartwell Retirement Residences, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Waterloo, Canada?
Yes — 78 of the 313 open customer service & support positions offer remote or hybrid work (6 remote, 72 hybrid).
How do I apply for Customer Service & Support jobs in Waterloo, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.