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Entry level
Job Summary: Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, an…
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Posting Description Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advis…
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Full-time
high school
Posted 1d ago
Apply by Dec 10
~40 hrs/week
Responsibilities
The associate monitors production queues and system dashboards to ensure data accuracy and timely processing across eTIMS systems. They also coordinate with internal and external teams to troubleshoot data flow issues and maintain quality control documentation.
Requirements
Candidates must have a high school diploma or GED and 1–2 years of experience in a data processing or clerical role. Strong attention to detail and proficiency with Microsoft Office tools are required for this position.
Full job description
Job Summary:
Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.
Job Description:
Supports the operational flow of production data, images, and events across our eTIMS systems. This role ensures data accuracy, timely processing, and alignment between field operations, software systems, and client reporting. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment that blends technology, operations, and public service.
Key Responsibilities
Monitor daily production queues and system dashboards to ensure data and image processing meets service-level targets.
Validate and reconcile event data, image sets, and batch records to ensure processing meets service-level targets.
Identify and escalate anomalies, system delays, or quality issues to appropriate technical or operations teams.
Coordinate with Operations, Vendor/Vendor contacts, and Research & Development teams to troubleshoot data flow or configuration issues.
Maintain production logs, performance metrics, and quality control documentation.
Support release and deployment activities, ensuring data continuity during software updates and maintenance windows. This occasionally involves evening or weekend work.
Contribute to process improvement efforts that enhance automation, accuracy, and scalability of production workflows.
Qualifications
Required:
High school diploma or GED.
1–2 years of experience in a data processing, clerical, or production support role (or similar detail-oriented position).
Strong attention to detail and commitment to accuracy.
Comfortable working with computers and learning new systems quickly.
Basic knowledge of Microsoft Excel, Word, Teams, and Outlook.
Dependable, organized, and able to follow structured processes with minimal supervision.
Preferred:
Experience working in a technology, operations, or data-entry environment.
Familiarity with SaaS platforms, databases, or workflow tools.
Prior exposure to traffic enforcement, imaging, or transportation-related industries.
Success Indicators
Consistent on-time completion of daily production tasks with minimal errors.
Effective communication and coordination with team members and supervisors.
Demonstrated ownership of assigned work and reliability in supporting business operations.
Willingness to learn and adapt as systems and processes evolve.
Modaxo brings together businesses focused on providing the technologies that move the world’s people each and every day.
Working both together and independently, our businesses are focused on one thing – delivering software and technology solutions that help connect people with the places they need to go for work, family, and everyday life.
No other organization brings together so many different businesses, competencies, and experiences under one global banner to focus exclusively on People Transportation.
With people who are truly passionate about what they do, Modaxo understands the impact mobility has on the fabric of daily life. We thrive on delivering dependable solutions that meet the real-life needs of our customers in the communities where we live and serve.
Offices: 5060 Spectrum Way, Suite 100, Mississauga, Ontario L4W 5N5, CA
How many Customer Service & Support jobs are open in Washington, DC right now?
There are currently 2,688 open customer service & support positions in Washington, DC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington, DC?
Companies currently hiring include CVS Health, Starbucks, Domino's, Marriott International Hotels, Inc., Aramark Healthcare+, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington, DC?
Yes — 475 of the 2688 open customer service & support positions offer remote or hybrid work (244 remote, 231 hybrid).
How do I apply for Customer Service & Support jobs in Washington, DC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.