Toronto, Ontario, Canada · On-site
$18/hr–$21/hr
Desktop Support Technician Location: Remote Company: Pathway Communications Hourly pay rate - CAD$18 - $19 About Pathway Communications Pathway has been a pioneer in IT Managed Services. Starting out as one of the first …
Skills: Technical Support, Hardware Troubleshooting, Software Installation, Incident Management, Active Directory
Toronto, Ontario, Canada · On-site
Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for …
Skills: Front-of-house Management, Leadership, Problem-solving, Communication, Inventory Control
Toronto, Ontario, Canada · Hybrid
A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, u…
Skills: Customer Success Management, Account Management, Value Based Selling, Customer Experience Strategy, Pipeline Management
Toronto, Ontario, Canada · On-site
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people developm…
Skills: Customer Service, Hospitality, Bartending, Serving, Communication
Toronto, Ontario, Canada · Hybrid
$115k–$135k/yr
Company Description Grow your career with a company that shares your passion! Our Sodexo team has an exciting new client opportunity to join Sodexo as our next Director, Client Success located in Etobicoke, ON. This is a…
Skills: Client Relationship Management, Contract Renewals, Cross-selling, Retention Strategy, Stakeholder Management
Toronto, Ontario, Canada · On-site
Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that the…
Skills: Business Development, Sales Strategy, Account Management, MICE Industry Knowledge, Lead Generation
Toronto, Ontario, Canada · On-site
$58k–$73k/yr
We’re hiring to fill a current vacancy, join our team at Queen Spectacle - Etobicoke - The Kingsway partners of solis optics, as an Assistant Store Manager/Optician! In this role, you’ll support driving opera…
Skills: Store Operations, Staff Training, Inventory Management, Customer Service, Eyewear Repair
Toronto, Ontario, Canada · On-site
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all ch…
Skills: Guest Relations, Payment Processing, Reservation Management, Communication, Cash Handling
Toronto, Ontario, Canada · Remote OK
WHO WE ARE Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deepe…
Skills: Project Management, SQL, Python, Cloud Infrastructure, Data Loss Prevention
Toronto, Ontario, Canada · On-site
$18/hr–$25/hr
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people developm…
Skills: Hospitality, Team Support, Attention To Detail, Proactive Communication, Efficiency
Toronto, Ontario, Canada · On-site
This is about you. Your passion, purpose and potential. In you we see care, drive, confidence and curiosity. When you join our team, you can expect intensity, excitement and energy. Through our culture of people developm…
Skills: Customer Service, Hospitality, Bartending, Serving, Communication
Toronto, Ontario, Canada · Remote OK
$168k–$251k/yr
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and …
Skills: Account Management, People Management, Revenue Expansion, Churn Reduction, Pipeline Management
Toronto, Ontario, Canada · On-site
$18/hr
Role Overview: With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences. Key Job Accountabilities: Handl…
Skills: Customer Service, Team Leadership, Visual Merchandising, Inventory Management, Sales Performance
Toronto, Ontario, Canada · On-site
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate close…
Skills: Office Administration, Reception, Call Triage, Calendar Management, Visitor Management
Toronto, Ontario, Canada · On-site
$17/hr–$22/hr
POSITION SUMMARY Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tabl…
Skills: Drink Preparation, Customer Service, Cash Handling, Inventory Management, Payment Processing
Toronto, Ontario, Canada · On-site
$29/hr–$30/hr
Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princes…
Skills: Appointment Coordination, Patient Registration, Medical Billing, Records Management, Customer Service
Toronto, Ontario, Canada · On-site
$55k–$67k/yr
Dream is looking for a Building Operator, Distillery District Portfolio! Dream Office REIT is currently looking for a Building Operator who is ready to work hard and understands the importance of excellent customer servi…
Skills: HVAC Maintenance, Plumbing, Mechanical Systems, Life Safety Systems, Building Automation Systems
Toronto, Ontario, Canada · On-site
The hourly wage rate for this position is $22 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and c…
Skills: Food Service, Beverage Service, Event Setup, Food Safety, Inventory Management
Toronto, Ontario, Canada · On-site
$62k–$89k/yr
Position Summary Under the general direction of the Assistant General Manager, the Guest Relationship Manager (GRM) is responsible for identifying, developing and sustaining quality business relationships with all VIP Gu…
Skills: Customer Service, Business Development, Salesforce, Relationship Management, Telemarketing
Toronto, Ontario, Canada · On-site
Brand Ambassador – Food Sampling Product Demonstrator Are you outgoing and enthusiastic about interacting with people? If promoting the best brands to today’s shoppers sounds appealing, a position as a Brand Ambassador w…
Skills: Customer Service, Sales, Product Demonstration, Communication, Public Speaking
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The technician will provide on-site and remote technical support for hardware, software, and network issues for Windows and Mac systems. Responsibilities include managing tickets, configuring equipment for new employees, and maintaining AV systems.
Candidates should have experience with Active Directory, VPNs, and ITSM tools like ServiceNow or Jira. The role requires the physical ability to lift 20kg and a willingness to work rotating shifts, including weekends and holidays.
Desktop Support Technician
Location: Remote
Company: Pathway Communications
Hourly pay rate - CAD$18 - $19
About Pathway Communications
Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions – from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001.
Pathway Communications is looking for an Onsite Desktop Support Technician to join our team in our Toronto Downtown office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
Technical Support:
• Respond to and resolve technical issues reported by users via phone, email, or in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Provide technical support for desktop, laptop, printers, and mobile devices.
• Assist with software installations, updates, and configurations.
Incident Management:
• Log, track, and close tickets in the service desk system, ensuring all details are accurately documented.
• Escalate unresolved issues to the appropriate teams as per service-level agreements (SLAs).
• Follow up with users to ensure issues are resolved to their satisfaction.
On-Site Support:
• Provide hands-on support for technical problems that cannot be resolved remotely for issues relating to system (Windows-based and Mac) and related applications.
• Set up and configure hardware and software for new employees.
• Maintain and troubleshoot AV (Audio -visual) systems for meetings and conferences.
User Training and Documentation:
• Educate end-users on best practices, system functionality, and self-help tools.
• Create and update documentation, including FAQs and user guides.
System Maintenance:
• Troubleshooting issues relating to the system (Windows-based and Mac) and related applications.
• Perform routine hardware maintenance and upgrades.
Technical Skills:
• Knowledge of Active Directory, VPNs, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira).
• Basic understanding of ITIL practices is preferred.
• Use of ITSMs (ticketing systems like ServiceNow or Remedy)
Soft Skills:
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
Work Conditions:
• Full-time on-site role with occasional extended hours during critical incidents.
• Must be willing to work in variable, rotating shifts including evenings, weekends, and public holidays.
• CPIC clearance and strict adherence to PCI standards
• Physical ability to lift and carry equipment weighing up to 20kg.
Key Performance Indicators (KPIs)
• First Call Resolution Rate.
• Average Time to Resolve Tickets
• Customer Satisfaction Scores (CSAT).
• SLA Compliance Rates.
Your One-Stop Managed IT and Cybersecurity Services for Business Excellence.
Founded in 1995, Pathway Communications specializes in providing innovative and cost-effective IT and communication solutions for businesses of all sizes. Rooted in Canada, we offer a wide range of services, including Managed IT Services, Cybersecurity Solutions, Data Center, Cloud, Colocation, Voice, Data, and Internet, to help our clients stay connected and operate securely in today’s fast-paced world. Pathway employs over 150 qualified and trained staff on three continents and operates fully-equipped data centers in Markham, Toronto, and Montreal. All of our services are designed to pass through our Tier III data center backed up with ISO 9001:2015, ISO 27001:2013 certification, and SOC 2 Type II compliancy for the ultimate reliability, security, and privacy.
Offices: 95 Apple Creek Blvd., Markham, Ontario L3R1C7, CA · 535 Yates St, Suite 400, Victoria, British Columbia V8W 2Z6, CA · 111 2nd Ave S, Saskatoon, Saskatchewan S7K 1K6, CA · 204 rue Notre Dame Ouest, Suite 401, Montreal, Quebec H2Y 1T3, CA · 3rd Floor,South Wing,Suma Center, Erandwane, Pune, Maharashtra 411004, IN
There are currently 1,761 open customer service & support positions in Toronto, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Loblaw Companies Limited, Scotiabank, BMO, Shoppers Drug Mart, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 413 of the 1761 open customer service & support positions offer remote or hybrid work (102 remote, 311 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
