Tampa, Florida, United States · Hybrid
$103k–$186k/yr
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community a…
Skills: Claims Operations Management, Property Claims Handling, Employee Coaching, Operational Risk Management, Regulatory Compliance
Tampa, Florida, United States · On-site
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Skills: Guest Relations, Customer Service, Communication, Greeting, Seating Management
Tampa, Florida, United States · On-site
Store 2707106: 5299 Ehrlich Rd, Tampa, Florida 33624 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Customer Service Representative We want you to join our team as a Customer Servi…
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States · On-site
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Phoenix, Arizona, United States · Hybrid
$143k–$274k/yr
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Skills: Digital Product Management, Salesforce CRM Strategy, Omni-channel Strategy, User Centric Design Thinking, Roadmap Planning
Tampa, Florida, United States · On-site
230 rooms | 2,299 sq. ft. meeting/event space Amenities: pet-friendly accommodations, free breakfast for members, a Peloton-equipped fitness center, onsite dining at Corazon Bar & Restaurant. Located in downtown Tampa, t…
Skills: Customer Service, Communication Skills, Multitasking, Computer Proficiency, Data Entry
Phoenix, Arizona, United States · Hybrid
$35k–$59k/yr
Customer Service Representative (Licensing) - Hybrid (USA) R0058839 | FCC | CLC - C T Corporation System - Wolters Kluwer About the Role: As a Customer Service Representative, you will play a crucial role in supporting o…
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Tampa, Florida, United States · On-site
$50k–$70k/yr
USTCi - Proud Verizon Partner for 25+ Years Uncapped earning potential! USTCi has been one of Verizon's most trusted partners for over two decades, and we're growing. We're looking for driven sales professionals who want…
Skills: Field Sales, Door-to-Door Sales, Relationship Building, Closing Deals, Customer Acquisition
Tampa, Florida, United States · Hybrid
$38/hr–$55/hr
Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striv…
Skills: IT Troubleshooting, Customer Service, ServiceNow, Microsoft Office 365, Entra
Tampa, Florida, United States · On-site
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to …
Skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service
Tampa, Florida, United States · On-site
POSITION SUMMARY: The Sales Outfitter performs various Selling / Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling merchandise with care, providing…
Skills: Customer Service, Product Demonstration, Merchandising, Point of Sale (POS) Operation, Sales
Tampa, Florida, United States · On-site
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members s…
Skills: Bussing, Restaurant Operations, Customer Service, Teamwork
Tampa, Florida, United States · On-site
Property Location: Drury Plaza Hotel - 802 S Falkenburg Road , Tampa, Florida 33619 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and…
Skills: Bartending, Supervisory Experience, Mixology, Cash Handling, POS Software
Tampa, Florida, United States · On-site
At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their drea…
Skills: Customer Service, Product Knowledge, Merchandising, Sales, Inventory Management
Tampa, Florida, United States · On-site
Job DetailsLevel: EntryJob Location: Tampa, FL - Tampa, FL 33619Position Type: Full TimeEducation Level: High SchoolJob Shift: DayTampa Florida Kenworth is currently seeking a full-time Parts Delivery Driver to join our …
Skills: Local Driving, Customer Service, Loading and Unloading, Forklift Operation, Hand Lift Operation
Tampa, Florida, United States · On-site
FLSA Class: SCA FTE DUTIES AND RESPONSIBILITIES: Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and pro…
Skills: Customer Service, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Personnel Accounting
Tampa, Florida, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest Identification, Pest Control Treatment, Property Inspection, Customer Service, Safety Compliance
Tampa, Florida, United States · On-site
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people fr…
Skills: Leadership, Guest Service, Cash Handling, Training and Coaching, Problem Solving
Peak PointTampa, Florida, United States · On-site
$600/hr–$900/hr
About Us: We partner with nonprofit organizations to raise awareness and funding for impactful community programs. Our team is driven by purpose, growth, and the opportunity to make a real difference in the communities w…
Skills: Communication, Public Interaction, Fundraising, Customer Service, Retail Sales
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Manage and develop a team of property claims operations employees through coaching, feedback, and performance management. Drive operational effectiveness by executing process improvements, managing risk, and ensuring regulatory compliance.
Requires a bachelor's degree or equivalent experience, with 6 years of customer service or leadership experience including 2 years of claims handling and 2 years of supervisory experience. Must obtain an insurance adjuster license within 6 months of hire.
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
As a dedicated Manager of Claims Operations, you will manage and be accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. You will develop engaged employees through regular coaching and feedback to deliver business results. You will execute process improvements, provide feedback on the process and lead organizational process changes. Claims Managers drive execution of operational risk management, regulatory compliance training, policies and, procedures.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the Tampa Commerce Park office. Relocation assistance is not available for this position.
Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners.
Creates conditions for success removes obstacles, leads and champions change.
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handles escalations and makes appropriate decisions based on the policy.
Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
Hires, develops, and coaches claims employees for results delivery.
Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role.
Existing Manager or previous experience as a Manager in property claims.
5 years of property claims experience handling moderate severity Homeowners or Dwelling claims.
Field property claims experience.
Knowledge of property claims contracts and interpretation of case law.
Residential construction experience.
Experience with Xactimate, XactAnalysis and XactContents.
Experience handling catastrophe claims.
CPCU or other insurance industry designation.
Ability to work weekends and overtime as needed.
US military experience through military service or a military spouse/domestic partner.
Compensation range: The salary range for this position is: $103,450 - $186,210.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join Our Mission
Since the beginning, our mission has been to provide a range of financial services to the military community and their families. Along the way, we’ve also established ourselves as a destination employer for passionate people looking to serve those who are willing to give it their all. Our mission is to stand with our members and be there for them and their families by facilitating their financial security. It starts with offering a range of highly competitive products, exceptional service, and trusted advice. But to be the military community’s provider of choice also takes dedicated team members who share our core values of service, loyalty, honesty, and integrity.
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